Hi Folks,

Wanted to understand how big of a problem is the below scenario for the dealership to fix?

My 2014 Jaguar XF battery died as I left the headlight on for the night. While trying to jumpstart, the car alarm goes on, and the dashboard says "Smart key not found" message when I try to ignite the engine. I'm not able to stop the alarm as well. (Even with both the key fobs)

I'm suspecting the car forgot the key fob code and it should be reprogrammed. Is it hard for the dealership to fix the issue? Any idea how long it will take?

Status Updates:

• The car is with the dealership for 3 days and counting. They are charging 255$ for initial diagnosis alone.
• They have already replaced the care battery mentioning that is the problem (for a hefty quote of 550$, I think the battery replacement is very unnecessary and the dealership is trying to rip off the money).
• After replacing the battery they said it is still not working and need to diagnose with the technical assistance, and they are still looking into it.
• I have an extended warranty with Fidelity (Gold Plus plan), which they said battery issues won't be covered. Sigh!

Thanks,
Baskar.

 

Wow - battery should be about $150 and takes 15 mins to swap. They are sensitive to weak batteries so prob not a bad idea

Unfortunately it sounds like the key control module in the car has failed. I remember that happened to someone else on here when jumping a car I think
The alarm sounds as it thinks you've broken in - and without the working fob you can't disarm it

Anyway sounds like they need to do their diagnostics. And if warranty is paying then that's ok else make sure they don't just throw parts at trying to fix it