Bluetooth speaker quality
I read somewhere that if you have the volume up high on your radio when you get a phone call this will happen. If you do listen to the music loudly, you'd need to turn the volume down even though the phone cuts out the music.
Have you tried adjusting the volume settings through the navigation screen? There are volume settings for various features of the car. Go to vehichle settings menu and look for voice volume. I believe you can also adjust it from the steering wheel control. Your manaul covers this in a couple of places.
Turning the volume up while on a call sounds similar to what I was told about the volume of the navigation lady in my other car. I couldn't hear her, and had to turn the volume up while she was talking.
Although, it would seem the volume would turn up in the car and not for the person who is having a hard time hearing dannygjatt. Perhaps there is an adjustment for the sensitivity of the microphone or that there is something blocking it. Mine is also always clear to the other party.
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