Just received a letter from Jaguar saying that my car (2010 XF SC) has a voluntary emissions recall (J038) - along with most of the XF models and several other Jags and Land Rover too. States that the engine calibration software can cause the engine malfunction indicator lamp to illuminate. So apparently the Engine Control Module software has to be updated (sounds like a cleaned up tune essentially). Anyone had this done? Any noticable difference in performance?

 

I received the same announcement. So now I have to go to the dealer and then to my tuner or I can't register my car. I'm waiting as long as I can...

 

I got the note, will be taking my car in as soon as I can. Will let you all know if I notice any difference...I'm thinking not likely though!

 

I had this done yesterday. Still drives the same after the update.

 

Good to know, I am heading in for it on Friday. I won't expect any SOTP change

 

I got the letter dated July 28th, on July 29th. What I pain! I was at the Jaguar dealer on July 18th for annual maintenance. So, there was nothing in the dealer's system about this just ten days before JLR sent out the letters? Most likely, the letter was mailed July 25th, so I was at the dealer just a week before they mailed the letters. You would think they would have alerted the dealers weeks prior so that anyone who happened to bring in their car would get it done at the same time rather than having to make a special trip just for this.

I've had it with the poor JLR and Jaguar dealer customer service. The longer I have this car, the more disenchanted I grow with Jaguar. Hello BMW and Mercedes.

 

So you're mad at Jaguar because they authorized a recall that didn't fit around your schedule?

I just got back from getting this done today, took less than 30 mins. No difference in driveability that I can notice, although the car is pulling a lot harder today because it is only 76 instead of 95+ degrees outside! This car definitely heat soaks bad.

 

More so if you have a pulley! Heat soak is no fun, but it still pulls hard for a heavy sedan no matter what the weather.

 

No, you missed my point.

Clearly JLR must have known about this issue on July 18 when I took my car in for annual service since they obviously mailed the letter around the 25th, and it takes time to get the letter composed and put into envelopes. They could have communicated this to the dealers at that point. Maybe they did and the incompentant dealer just didn't check. In any event, part of the poor customer service that I've been experiencing from both JLR and my dealer over the last 5 years.

 

I understand frustrations with dealers, but my Jag dealer is far superior to the BMW dealer here locally. I called for my annual service appointment and received a recording. Two minutes later I received a call from the service manager apologizing that he missed my call and asking what I needed. My dealer picks up my car at work, drops off a jag loaner and returns it when done. The BMW dealer left my wife stranded after she specifically requested that she pick up my car when it was ready as she was being dropped off to pick it up. Gets to dealer, ride leaves, car not ready for another hour and one half and she had to pick up my grandson. I think service can be dealer specific. Lexus is the only brand I have not heard stories about. Mercedes locally is no better and maybe worse than BMW.

 

Was investigating an XF for sale and the service history indicates that it has an Open Field Service Action J038 in addition to the Takata airbag that I am familiar with (I've been waiting two years for Honda to come up with parts to fix my Ridgeline). I'm not familiar with the concept of a "voluntary" recall tho. Apparently it was issued years ago and was never fixed even tho it was in for fluid changes at least three times since this was posted. Do they just not mess with it unless the MIL is actually on? Is that a recall that any Jaguar dealer is obligated to fix for free?

 

They may have done it. It's just a reflash. Voluntary, apparently. https://www.jaguarforums.com/forum/x...recall-123413/

 

IT ADDS 30RWHP AND INCREASES MPG 2-3

oops sorry not April 1st yet. Ill get back to you

 

Well... I have a 1996 Porsche 911 that had a wire harness recall 15 years ago. I had the car for the last 7 years.

Porsche never fixed it on numerous visits from me...I ASSumed they did!prior to me buying the car. I happened to ask last year and there was only 3 months left on the recall.

Moral of the story... they all suck at it.

 

Makes sense that eventually, a recall would have to expire since they can't be expected to keep parts on hand forever. In the case of the Takata recalls, they may never have the parts.