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The NA 5L is going to be different than the supercharged 5L. I'm sure the internals are different to support the extra power from the supercharger.
Other than a few add-ons like oil sprayers to the piston bottoms the blocks are pretty much the same. The NA version is so bulletproof precisely because it was designed to hold up under 600+ hp.
If there's a "reason", my gut is that's it. I wish if that were the case they would have said so, however. I am going to try and flush that out as well.
The formal response I got was a canned answer. I'd like to know what was really discussed and how and why they reached their decision.
Per Magnuson Moss, they would have to prove that the pulley was the cause of the failure. (They have a much easier time just saying the other stuff, which were also true.) Hard to say whether they would have fixed it if you didn't have a pulley anyways given the other factors. I'm sure they liked that you always serviced at a Jaguar dealership!
I'm not very familiar with Jaguars. I just noted no one posted the site that I did. It's a great site I've used several times. The biggest item I've purchased were sport seats for a BMW once though, not an engine. Almost all the recyclers I've dealt with were pretty good about taking care of me. (Just another option for you since the car definitely sounds in good shape otherwise.)
All the best with whichever direction you plan to go!
Per Magnuson Moss, they would have to prove that the pulley was the cause of the failure. (They have a much easier time just saying the other stuff, which were also true.) Hard to say whether they would have fixed it if you didn't have a pulley anyways given the other factors. I'm sure they liked that you always serviced at a Jaguar dealership!
I'm not very familiar with Jaguars. I just noted no one posted the site that I did. It's a great site I've used several times. The biggest item I've purchased were sport seats for a BMW once though, not an engine. Almost all the recyclers I've dealt with were pretty good about taking care of me. (Just another option for you since the car definitely sounds in good shape otherwise.)
All the best with whichever direction you plan to go!
I don't think this applies because it's out of warranty so they really don't have to prove anything. I was just looking for more transparency.
I sent a letter to N.A. CEO outlining the situation and they opened a new case being managed by their senior executive liaison office (whatever that is! ).
I am comfortable that my situation will be reviewed thoroughly and adequate time spent understanding why the motor failed in the first place, and considering all factors to decide if Jaguar should in some level subsidize the repair. I got a call from the Jaguar shop acknowledging the new case and that the pots been stirred. Regardless of the outcome - I gave it my best shot and expressed my feelings; that I loved that car; it's motor failed VERY early and Jaguar disappointed me with their response that there's nothing they can do to help me.
This is not my first Jaguar and they've been purchased and serviced at Jaguar dealerships. I expected better and I have a hunch my letter resonated.
I really hope they don't do anything for you, Mark.
Does that make me a bad person? If you think so, fine. But what you are doing by whining to the CEO of Jaguar and trying to use social media to put pressure on a great company is trying get something you don't deserve at the expense of others. And that's not right.
These cars come with a great 5 year warranty, and if you want to buy an extended warranty, that's fine. But you were out of warranty, and that makes it your responsibility for these types of failures.
You're asking for an extended warranty beyond an extended warranty but you don't want to pay for that extended warranty that you would have had to buy before the failure anyway.
If they do something for you, it would be only fair if we all got unlimited extended warranty for whatever happened to our cars despite what mods and how we drive it and what we do when there is a sign of a problem that can lead to catastrophic failure.
While others may root for you, it is unfair if Jaguar gives you something for nothing. Ultimately, the customers and shareholders of Jaguar have to pay for anything you get for free. Sure you bought other Jags and you paid the dealer for service (the dealer makes that money, not Jaguar by the way), but you got your cars and your service in return for that money and you are not owned anything by Jaguar.
On top of it, you definitely caused more damage by being negligent with the engine when the first symptoms occurred, and I would say there's a good probability that you caused the initial engine damage by your driving combined with non-jaguar approved modifications to engine because these types of engine failures are unheard of with this engine. In other words, it's not a design fault with the engine.
It's absolutely unfair what you want, so I might write a letter to the CEO to Jaguar NA to encourage them to stand by what's fair and not give you anything that they don't owe you.
Can you please post his/her contact information of where you send your letter?
And for all you other entitled people that want something for nothing, you're what's wrong with this country.
Last edited by lotusespritse; Oct 30, 2016 at 11:45 AM.
I really hope they don't do anything for you, Mark.
Does that make me a bad person? If you think so, fine. But what you are doing by whining to the CEO of Jaguar and trying to use social media to put pressure on a great company is trying get something you don't deserve at the expense of others. And that's not right.
These cars come with a great 5 year warranty, and if you want to buy an extended warranty, that's fine. But you were out of warranty, and that makes it your responsible for these types of failures.
You're asking for an extended warranty beyond an extended warranty but you don't want to pay for that extended warranty that you would have had to buy before the failure anyway.
If they do something for you, it would be only fair if we all got unlimited extended warranty for whatever happened to our cars despite what mods and how we drive it and what we do when there is a sign of a problem that can lead to catastrophic failure.
While others may root for you, it is unfair if Jaguar gives you something for nothing. Ultimately, the customers and shareholders of Jaguar have to pay for anything you get for free. Sure you bought other Jags and you paid the dealer for service (the dealer makes that money, not Jaguar by the way), but you got your cars and your service in return for that money and you are not owned anything by Jaguar.
On top of it, you definitely caused more damage by being negligent with the engine when the first symptoms occurred, and I would say there's a good probability that you caused the initial engine damage by your driving combined with non-jaguar approved modifications to engine because these types of engine failures are unheard of with this engine. In other words, it's not a design fault with the engine.
It's absolutely unfair what you want, so I might write a letter to the CEO to Jaguar NA to encourage them to stand by what's fair and not give you anything that they don't owe you.
Can you please post his/her contact information of where you send your letter?
And for all you other entitled people that want something for nothing, you're what's wrong with this country.
First off you don't know Marks problem is not a fault of the engine or some flaw in the engine design. Many auto design flaws are discovered after the fact by the consumer -MB 6.3 V8 head bolts, GM ignitions, Takata air bags, Ford transmissions slipping into reverse, The Pinto, BMW oil coolers, Audi self acceleration, on and on- but are known by the manufacturer. Manufacturers will issue what is called a pocket recall meaning, the manufacturer knows there is an issue (defect) but will only fix the issue if there is a complaint related to the issue. It's meant to keep the complaint off the Governments radar but get the issue addressed.
I guess in your world big business takes care of the quiet consumer, and those like yourself just STFU and get screwed quite often?
But in the REAL world those who speak up get service.
I don't think Mark was coming off as "entitled" - he has asked for a second opinion based on his (and our) appreciation of Jaguar as a higher end marque that presumably takes some pride in their engineering. If this were at the price point of a Lada maybe there isn't an expectation (note not entitlement) that the price/performance ratio is not less than $1/mile. It's an $85K vehicle which failed at 79K miles.
If the Jaguar boffins conclude that Marks modifications caused premature failure I believe that Mark would accept that but nothing has been proven. It could just as easily have been a latent manufacturing defect in a stock configuration.
In the grand scheme of things, much like universal healthcare, if they comp him a free engine, how much does that really add to the cost of all new Jags ? I'd be happy to find another 10c or so on the sticker price of my next Jaguar if it meant that I could be satisfied that Jaguar had a moral compass and "did the right thing" even if it wasn't to my immediate benefit.
First off you don't know Marks problem is not a fault of the engine or some flaw in the engine design. Many auto design flaws are discovered after the fact by the consumer -MB 6.3 V8 head bolts, GM ignitions, Takata air bags, Ford transmissions slipping into reverse, The Pinto, BMW oil coolers, Audi self acceleration, on and on- but are known by the manufacturer. Manufacturers will issue what is called a pocket recall meaning, the manufacturer knows there is an issue (defect) but will only fix the issue if there is a complaint related to the issue. It's meant to keep the complaint off the Governments radar but get the issue addressed.
I guess in your world big business takes care of the quiet consumer, and those like yourself just STFU and get screwed quite often?
But in the REAL world those who speak up get service.
I don't, but it doesn't matter. The manufactures have a warranty, and there's no guarantees that the car will last past the warranty. If you don't agree with that, then don't buy the car (or any car).
There clearly isn't any cause for a recall on this car. Porsche had 4 well known engine design and manufacturing flaws that causes their 996/Boxster engines to grenade, and they fixed the ones under warranty, and $15K for the ones outside warranty.
because these types of engine failures are unheard of with this engine.
Yup, they are perfect engines and every single one of them will never have this kind of failure unless the owner does something stupid - like driving it.
I really hope they don't do anything for you, Mark.
Does that make me a bad person? If you think so, fine. But what you are doing by whining to the CEO of Jaguar and trying to use social media to put pressure on a great company is trying get something you don't deserve at the expense of others. And that's not right.
These cars come with a great 5 year warranty, and if you want to buy an extended warranty, that's fine. But you were out of warranty, and that makes it your responsibility for these types of failures.
You're asking for an extended warranty beyond an extended warranty but you don't want to pay for that extended warranty that you would have had to buy before the failure anyway.
If they do something for you, it would be only fair if we all got unlimited extended warranty for whatever happened to our cars despite what mods and how we drive it and what we do when there is a sign of a problem that can lead to catastrophic failure.
While others may root for you, it is unfair if Jaguar gives you something for nothing. Ultimately, the customers and shareholders of Jaguar have to pay for anything you get for free. Sure you bought other Jags and you paid the dealer for service (the dealer makes that money, not Jaguar by the way), but you got your cars and your service in return for that money and you are not owned anything by Jaguar.
On top of it, you definitely caused more damage by being negligent with the engine when the first symptoms occurred, and I would say there's a good probability that you caused the initial engine damage by your driving combined with non-jaguar approved modifications to engine because these types of engine failures are unheard of with this engine. In other words, it's not a design fault with the engine.
It's absolutely unfair what you want, so I might write a letter to the CEO to Jaguar NA to encourage them to stand by what's fair and not give you anything that they don't owe you.
Can you please post his/her contact information of where you send your letter?
And for all you other entitled people that want something for nothing, you're what's wrong with this country.
You're entitled to your opinion. Mine is different.
Yep, because I had a response to lotusespritse boasting about his old azz Lambo, but had to get home to post it.
So lotusespritse ya have an old azz Lambo ? BIG DEAL! and if you paid over $300k for ANY model Lambo from 2004, well as I said you stayed quiet and got SCREWED.
Last edited by Bigg Will; Oct 31, 2016 at 12:34 PM.
I really hope they don't do anything for you, Mark....And for all you other entitled people that want something for nothing, you're what's wrong with this country.
Maybe you'd like to tell us how you really feel, LOL.
Talk about seeing the world in black and white. I'm a firm believer that the world is gray. It sounds like you think Mark is living in some sort of moral vacuum, and that you, from your ethically superior pedestal, will set things right so that the rest of us mortals will not have to suffer from his selfishness.
Of course, speaking from such a pedestal you probably can't admit that yours isn't the only valid perspective. But hey, I'll give you mine, anyway . Any argument that Mark should do the 'moral' thing and roll over and take it falls apart unless we all believe that Jaguar operates solely on a moral and ethical basis. Hopefully even you wouldn't fall for that idea. So, go for it, Mark. And if you can get Jaguar to pay for anything, I for one, as a past and potentially future Jaguar customer, won't begrudge you the extra few cents it might cost me on any future Jaguar purchase.
).
. Any argument that Mark should do the 'moral' thing and roll over and take it falls apart unless we all believe that Jaguar operates solely on a moral and ethical basis. Hopefully even you wouldn't fall for that idea. So, go for it, Mark. And if you can get Jaguar to pay for anything, I for one, as a past and potentially future Jaguar customer, won't begrudge you the extra few cents it might cost me on any future Jaguar purchase.
