I'm so tried of dealing with JLR about the faulty adhesive they used on their expensive vehicles. About two months ago I agreed to the good will that JLR offered me to replace the dashboard in my 2009 Jaguar XF Supercharged which was 2507 out the door. The first appointment my parts wasn't in so he rescheduled me. The second time I was on a mandatory evacuation because my neighborhood was flooded so I had to reschedule . Now this morning is my appointment and they call telling me my total is 2700 where does the extra 200 come from and the manager told me the parts went up as I had to reschedule. Not only are they trying to charge me more but they are rushing me in to spend my money. I was told I had to be there by 10am what type of business are they running? Customer service is horrible, I'm so heated right now that I'm going to call JLR to see what they have to say because I'm so close to selling this car 🚗 I still have a recall on this car and the parts aren't in yet. I'm so feed up😢 Your thoughts are appreciated

 

If you do decide to move the car on don't trade it at a Jaguar dealer - the open recall on the airbags with no ETA means they will lowball a trade offer because (and I get their problem) they are unable to resell the vehicle with an open recall. So they will be reflecting on the fact they don't know how long it will be sitting in their lot before they choose to send it to auction. You would think you'd get a better price for your Jag from a Jag dealer but not presently. Ask me how I know ;-)

 

I believe you because I went to CarMax recently to check my options and they told me 11,000 I could have screamed🙀

 

ok... im a little confused.... they missed an appointment, you missed an appointment....they want the car dropped off by 10 am.....so far this all sounds extremely reasonable... why the $200 more? idk....but, i would bring my car in before 10 and be done with it Jags have crappy resale...as you know so get it fixed and let it go and enjoy your car..... ps your car is 7-8 years old....id be happy they offered to do anything

 

I rather suspect the feeling will be mutual.

1. one appointment cancelled by each party
2. an 8% price increase
3. appointment for 10:00

You weren't to blame for the flood and the dealer can hardly be blamed for non delivery of the parts.

The price increase - a calm discussion is more likely to have had this waived.

The appointment time was presumably to ensure they could get the vehicle back to you the same day?

Bursting into print with a rant on a public forum would be a long way down my list of actions in the circumstances.

Graham

 

The dash replacement is a long job and I assume they are trying to make the least impact to you by having you come in at 10 and getting it done in a single day. I'm sure if you offered to leave it overnight it wouldn't be an issue.

 

Never heard of a dealer charging a premium for a missed appointment the service Sept must be pretty hard up, I'd definitely have a talk with the dealers GM over that.

 

That was my issue and I'm still waiting for a callback from JLR

 

That's not quite the case.


From the original post:


"......they call telling me my total is 2700 where does the extra 200 come from and the manager told me the parts went up as I had to reschedule".


The extra charge doesn't come from the missed appointment, per se. It comes from a change in parts pricing that occurred in the period between making the goodwill agreement and now. The terms of the goodwill agreement were dependent on the parts and labor pricing at the time the goodwill agreement was made.

Had there been no price change, there would be no extra charge....missed appointment or not.

This type of situation is not unheard of. Parts prices often change. In my years of dealer experience it is usually resolved with a couple phone calls. In the end I suspect the original $2500 agreement will be honored.....and the dealer should be proactive in ensuring that's the case, IMO.

The dealer doesn't want to eat the $200 increase. The customer doesn't want to pay it, either. Both understandable positions. So it's up the JLR to step up....and it's in their best interest to do so.

Cheers
DD

 

I don't think they need to honor the prior quote unless he pre-paid? Would be nice if they did; but if their cost went up $200 in the time that passed it's fair, although $2,500 is a lot $2,700 is even more a lot

I have had two 2010's (XF & XFR) and both dashboards were fine. I feel bad for so many people that have this issue and when there are soooo many - Jaguar should help. It's clearly a design or product flaw.

 

Quotes are valid until....[the specified date].

 

you forgot the word "midnight"!!

 

With jaguar deprition I would keep the car in a shed for 30 year and then sell it to get any money at all

 

+1

Your car has been out of warranty for how long now? and you are complaining about a $200 increase in the parts cost?
That's just a few tanks of gas man....go drive a toyota.