Originally Posted by Flaming Cat

Friends - you may remember me. I posted starting in December about my 2 month old Jaguar XF catching fire in my driveway. Well - It's been almost 2 months since that incident and I still have no resolution. No car. 3 inspectors - one from corproate Jag, one from Hennessey Jag and one from my insurance company determined that the alternator was the source of the fire.

Brief history here - I had the 45K service done early (at 38K) just because, then had a low battery and transmission/engine failure light up the dash - took it in for a new battery and infotainment upgrade. 1 week later, hood of my car 3 hours parked after driving 12 miles very warm to the touch and a faint smell of burning plastic the next morning while driving. I took it in immediately and Hennessey Jag glanced at it and gave me the all clear. 1 week later - engine compartment on fire and fire trucks at my house.

Since then - Jaguar corporate has done nothing except open a case file and tell me to call my insurance company. And Hennessey Jag hasn't called at all. The tear down to determine cost of repairs starts Monday. Why would i want this car now? And why isn't Jaguar helping me at all? It's all on me - and the car is still under factory warranty. During my investigative work - i found out the alternator and battery was changed at a Jag dealer in NJ at 5K miles.

Is it normal for Jaguar, corporate or dealer, not to take care of their consumer? Is this the brand experience i should expect as a Jaguar owner? What would you do?

Thanks all!