I have a 2015 Jaguar XJ L Portfolio in British Racing Green. I love the way the car looks of course. I have had Mercedes-Benz cars since 1989 and I decided to switch to something different. I purchased the car Certified Pre-Owned and this is the first major problem I have had. Previous warranty claim was for the battery. The problem that is having me stress writing on this forum is because the check engine light came on in the car. I took the car to Jaguar of Hunt Valley with the expectation that the CPO warranty would cover the repair. Jaguar Hunt Valley had my car for almost 3 days before giving me a diagnosis. The car needs a new fuel filler tube. I said okay. My service advisor continues and says the warranty will not cover the fuel filler tube because it is a wear and tear item and because there is external damage to the fuel filler tube. I have put a little less than 9,000 miles on the car since I purchased it. I have owned many cars and I have never had to replace a fuel filler tube. My service advisor Adrian claimed the fuel filler tube can wear out from putting the gas pump in the car too hard. I do not see how I could do that because have carpel tunnel and arthritis. Adrian continued to say that some fuel pumps do not fit properly inside of the Jaguar XJ. I asked Adrian where should I get gas that has the properly sized fuel pumps and he could not answer my question. I reached out to Jaguar USA and spoke to Nate and Nate said that the dealership is the sole decider if a repair will be covered under warranty and that the CPO warranty is with the dealership and not with Jaguar USA. Can someone please help me to make the dealership or Jaguar USA cover this repair. How can I make the dealership understand that I did not cause this damage to the fuel filler tube?

 

External damage to the tube sounds like some road debris was kicked up. Internal damage would be from the filler nozzle, and I think that's most likely due to driving off with the nozzle in the tank. Does your wife drive the car?

I don't see why this should be covered under the CPO warranty, any more than a dented fender would be.

You seem to think if you didn't do the damage, it should be covered. That's not how it works.

 

There's a very simple answer to that question - NO.

You do not appear to be contesting that the filler tube is damaged or that this occurred after you took ownership. Unless the dealer damaged it then you cannot reasonably expect them to cover the repair cost.

Graham

 

If there is another Jaguar dealer in the area I would see if they would cover it. I had a porsche under certified warranty that one dealer would not repair a switch that the trim had come off of. They said it was normal wear. Took it to a different dealer and they took care of it with no problem.

Would be nice if you could post a picture of the external damage to the tube. Just curious. How expensive is the repair. I would also speak with the general manager of the dealership about possibly splitting the cost as a goodwill gesture. Without seeing the external damage it is hard to say if the claim denial is justified. Good luck.

 

CPO warranty is limiting, much more limited than a normal factory warranty. Any sort of "outside influence" and CPO will not cover it. Have a conversation with the service manager, but if JLR will not pay for it...you need to pay for the repair.

 

Looking at the 2017 CPO brochure the fuel filler is an inspection point and if "broken" would be replaced prior to CPO authorization. See items 89 and 90.

 

Yes the fuel filler pipe is a CPO covered component. UNLESS it was deemed that the part was damaged via "outside influence" ie damaged by a rock or debris or something, and then it is NOT covered.

 

I would ask about the diagnosis. If it is an evap code then the pipe would have to have a leak somewhere, which means damaged. It would be nice for them to explain to you how the pipe is causing the cel

 

An evap code that would include the fuel filler pipe could be a number of items, including vapour canister and related piping, purge valve, etc. Have had many warranty claims with evap codes, and many times it was a different, and sometimes multiple, components.

It is frustrating, but this may not be a quick fix - CPO covered or not.

this is coming from a currently serving JLR service advisor

 

Take it to another dealer.
Although my 2019 XJ has no problems so far, my 2017 F-Type has 4 blown speakers. Momentum Jaguar in SW Houston wouldn't fix it under orig factory warranty, I took it to West Houston Jaguar in Katy, & they replaced all 4 speakers. Just tell them you'll write honest good & bad reviews about your experiences online. That'll motivate them...

 

Taking it to another dealer may not help things. If warranty will not pay for the part, and that is not up to the dealer, then there is no arguing. Nothing the dealer can do as their hands are tied. Now, the dealer MAY be able to help out with goodwill, but that is up to the service manager and that comes out of the dealer's pocket, not Jaguar's.

Speakers are an iffy area and kinda a coin toss if they are to be replaced. Most likely, replaced once and if blown again it is on the customer's dime.

But for a filler neck that is clearly damaged, either it got passed up on the CPO (entirely possible) or it was damaged through some outside influence. IF the former, and your complaint comes right on the heels of getting the car, the service manager usually takes the hit and fixes it. IF the latter, then you are SOL and it is NEVER warranty as JLR will kick it right back to the dealer saying they will not pay for it.

 

The dealer needs to show you the damage that they have identified on the filler tube - if they can.
It's possible it's just their guess as to where the leak is in the fuel filler system that is causing the CEL, and even if it's replaced it won't cure the problem.
It's possible the fault is just a simple loose or badly seated gas cap, or maybe the top of the filler tube is damaged and preventing the gas cap seating properly.
If the dealer won't show you the damage I suspect that they are doing what a lot of dealers unfortunately do - guess at the cause and keep replacing things (at your expense) until they cure it. If this looks to be the case, go elsewhere!

 

My dealership does not do that, and especially if warranty repairs are on the line, there needs to be concrete proof that it is not a warranty repair in order to charge for customer pay repairs.
If they cannot produce the evidence of the damage causing it to not be a CPO covered repair, ask that they produce that. If not, and they are guessing, you may need to authorize more time to find the concrete evidence. After that, it may still be CP, and you will have to pay the diag and possibly the fix, if you want to fix it. If found to be covered by CPO, then great, no out of pocket repairs.

Evap codes and related repairs are tricky, and could be caused by many components. That is why we sometimes need to do more extensive testing of the system to narrow down what could be the source of the problem. You may need to pay for the repair IF damage is found on the tube and has been determined to be "outside influence."

 

Hope the original poster comes back to read all these comments??
We really need more information to be of much help.

Yes it should have been caught by the CPO inspection BUT you admit that it is unknown when the damage occurred. If it is due to road debris you can't really expect Jaguar to cover it. Finally this is a very rare repair on your model of XJ so I think the road damage explanation might very well be true?
Again can you post any pictures of the damage?
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thanks for your input and experience and especially putting yourself out there in full disclosure. Wonderful honesty and insight. Keep it up

 

no problem, happy to help in any way I can, even if it is just to try and explain some of the reasoning and process that happens in the shop to get our beautiful cars back on the road

 

Thank you for all of the comments. Fortunately the dealership decided to cover the repair.

 

Excellent. Hope all goes well from here on out

 

The "elsewhere" I would recommend is Hunt Valley EuroCar on York Rd. The mechanics have extensive JLR experience; most worked previously at the dealer who's giving you heartburn. They are good folks to know even with a CPO car. You'll need out-of-warranty work as well as the occasional second opinion.

 

assuming they looked at it