I've posted this to the "Tech Help" forum, with no luck. Thought I'd try it here in case some of you may have the answer (if there is one) and don't frequent the "Tech Help".


This is a copy of that post ----


I've spent a couple of hours searching the forum for info on Emergency Key replacement. All of the information certainly was helpful, except it didn't seem to fit my particular problem. I'm sorry if I missed it.

I have a 2013 XJ. It has two "smart keys" and neither one of them has the emergency key. I've had the car for about 6 months and thought I'd better check to see how the Emergency Key worked. Shame on me, but neither one of them had the key.

Question, is there a less expensive way to replace them, rather than through the dealer for $76.13, apiece. I've read the suggestions to go to eBAY and have a locksmith cut new keys. However, I don't have a key that he can replicate. There were suggestions on getting the key "number", either from documentation or from the dealer. Just what is this number exactly and would it help a locksmith cut a key without a duplicate for a pattern?

The dealer informed me that I need to order the keys, provide him with the VIN, and Jaguar will cut the keys for my car. I'll do it, if there's no other alternative.

Then, I'll be very quiet about my stupidity of not checking the contents of the Smart Key fob when I took delivery.

Thanks for your help.

 

Did you buy the car new or used and if used was it a lease? if it was a lease or was financed then I would see about contacting the leasing or financial company as they may have them since they would retain some way of repossessing the car. Barring that I'd bite the bullet and buy them from Jaguar.

 

Just so we are clear, the part # 7 in the diagram below is missing from both of your remotes? If so, that's odd. I'm not sure why anyone would remove those from the remote.

 

If I were in your shoes I'd also do as recommended by XJsss and get another one through the dealer. In the long run you'll save time and won't lose any more sleep over the matter.

 

KingFala,

$76.15 is a fair price for a replacement emergency key from your Jaguar dealer because that key uses a special blank that has to be laser cut. The machine to do so is expensive and to amortize that cost locksmiths in Atlanta charge $40 just to laser cut a key, plus the cost of the key, provided you supply a key from which they can make a copy (which you don't have). So the dealer's price really isn't that bad. Plus you'll know it will work if you buy it from your Jaguar dealer because they have the code to get the correct key.

Buying that key from your Jaguar dealer is worth the price. You'll spend more in terms of grief and aggravation trying to save a few bucks.

Stuart

 

I thought Forum members would find this to be of interest:



Stuart

 

Thanks, to all. I'd pretty much determined that the O.E.M. dealer route would be the best for me. I bought the unit as a CPO, and as I said, just never checked out the "
Smart Keys". As a matter of fact, even the smart keys are different from each other, with one of them having "JAGUAR" stamped into the chrome slider (#6) and the other with "JAGUAR" and the "Leaper" painted on the black side of the Smart Key.


I'll put my order in today.


Again, THANX a lot.

 

OK so now the plot thickens. First, I would think a CPO would include certifying that all parts are present and that would include the emergence keys. Second, the fact that both the fobs are different would indicate they are from different years. When I got my early production 2013 XJ it came with the old large Oyster fobs that a couple of months later were replaced by the new plastic wonders under a Service Bulletin. Bottom line is a CPO the dealer who inspected the car and that includes safety items is responsible for the keys being there and the fobs should match. Just MHO.

 

XJsss is right about getting new keys through your CPO dealer. I'm sure that keys are part of the CPO checklist. You should have matching keys.

Shortly after I purchased my CPO XJ from Chattanooga Jaguar I had a slow leak from my right rear tire that I had to refill it 2-3 times a week with my 12v air pump. I looked but couldn't find a nail and so I brought it to my tire shop, who showed me where that wheel had been repaired with a weld on the inside of the rim at the bead. It wasn't visible from the outside, and all 4 rims appeared perfect since they had been refinished. I explained to my salesman that a welded rim does not have the same structural integrity as a new rim and is a safety hazard and should not have been on a CPO car. The CPO inspection sheet even showed that the wheels and tires were inspected and passed. Chattanooga Jaguar did the right thing and sent me a brand new rim and covered the installation cost at my local Jaguar dealer.

 

I definitely will check. Unfortunately this dealer (who shall remain nameless) tends to treat a CPO purchaser like weeks old fish. They try and get as far away from you as possible! I guess it's not as profitable of a deal selling used vs new. Shouldn't effect customer service, but for this gang it does. Calls don't get returned, promises made and not kept. Mostly little things, but as Kitty Kallen sang (1953), "Little Things Mean a Lot".


They're motto should be "Don't expect a lot so that you're not disappointed when it doesn't happen".


By the way, I don't think they like the term "dealers" anymore. Too bad, it's probably more apropos than "store" or whatever it's (they're) called now.


Thanks for the input.

 

Call Jaguar customer service and open an incident, I'll be you get a call really quickly from the dealer. Also, you can ask Jaguar for the name of the "Marker Manager" who is responsible for the territory that that dealer is in.

 

How is this possible? Don't they put this info in the manual? These owners manuals shouldn't be so complicated that it takes six months to get familiar with things so elemental as the key fob. They need to make sure they write the features and instructions in more languages!
"Why is this stuff so difficult", even for an owner as intelligent as the king?

 

What is your problem with KingFala? He seems like a nice enough guy to me.

 

Probably, I'm too new by to know other than his jab at my admittedly stupid question about how to operate the valet feature in our newly-acquired '12 XJ, aiming to make me feel more rube-ish than I already am.

Just resurrecting a couple of likewise brilliant questions he's posted in the past to maybe remind himself of some winners he's asked himself!

All in good fun.

 

Perhaps we all need to strive for a bit more peace and understanding.

Sometimes we inadvertently come across the wrong way, especially after a stressful day (especially with our car), followed by one or too many "relaxers".

 

So, back to the OP: KingFalla - how was this resolved? Did your CPO dealer provide you with all the right keys?

 

No! However, following the advice of several of you, I was able to receive a dealer credit from Jaguar, to be used as I wished. Of course, it pretty much paid for an O.E.M. replacement. But not at the dealer from which I purchased the C.P.O.


THANX, to all.