Am not finding solid details on manually placing the suspension in Transportation Mode or Customer Mode where it it seems that there are two possible methods:

1) This is a normal activity. Start the car with the key and it automatically goes into Customer Mode. Put the key back into the Lock position (stop motor, turn-off all accessories), remove the key, and the car automatically goes into Transportation Mode.

2) Hook the car's system up to some sort of Jaguar device and tell the car what mode it should use.

Are these assessments correct?



What is driving the question is that I occasionally trailer my cars and want to make sure that any vehicle specific requirements get met. Ideally, I would like to place the car in Transportation Mode while driving it on to the trailer and keep it that way during transportation.

I did see detail about NOT securing to the frame and to only secure via the wheels.

Am I missing something here? If so, will appreciate better information.

The ONLY time I ever put a car in Customer Mode was when I performed a NEW CAR PDI.
I never had a request to place the car back in TRANSPORTATION MODE once the car came into the dealer and was sold.

We used WDS and finally IDS.
I don't know of a way for customers to 'swap' between the two without WDS, IDS or SDD.

Securing the wheels is the recommended method.

There is no customer-accessible way to put the car in Transport Mode. It does not switch automatically with ignition off and on. To trailer the car, tie the wheels to the trailer, not the body. I've seen where it should be left in neutral with the electric park brake engaged, but I'm not sure that's as vital, but absolutely do not strap the car down by the body or chassis; as the suspension settles those straps will get loose.

Appreciate the quick responses.

The question started when I read the transportation and lashing requirements in Technical Bulletin XJ100-01 which touched on the different modes, but was not clear on their activation. Which in turn pushed me to dig deeper where I found a training manual which detailed the activation methods. And then ask for help from the better experts just to validate what I had read.

Seems odd that Jaguar took the time to write a TSB (including photos) on how to properly configure, load, and secure the vehicle for transportation, but not make the configuration part available to the consumer for common scenarios like needing a tow. Perhaps they had an intern whom needed something to do that day.

Thanks again for the information!

As far as Jaguar is concerned, "transportation" means initial delivery to the dealer. The End.

How do you leave the car in neutral for transportation?
When I try doing that, my car beeps and it's impossible to disengage the key after shuting down the engine. Additionally, most of the calculators will remain in "awake mode", hence maintaining electrical loads and draining the battery. Not ideal if the transportation takes a long time...

Dunno... I was just repeating what I'd read. I didn't even think about not being able to remove the key!

I really don't know why it should be in neutral as opposed to Park, especially with the electric park brake on anyway.

Indeed the Owners Handbook says:
"If the vehicle is being transported on a trailer or flat-bed transporter, the Electric Parking Brake (EPB) must be applied, the wheels chocked and the gear selector lever moved to position N or D but NEVER to P."

Not sure if there's a mechanical override to shift the gear lever (as some cars have), otherwise you might need to leave the keys in the car.
Which makes perfect sense of course..."who would want to pinch a broken-down Jag?"

I presume the theory is that those Cowboy Towies might jolt the parking pawl too much? I have had a Honda hit from behind in a parking space, needed panelbeating but the parking pawl (no handbrake applied) survived fine.