My 97 xj6radio is stuck on the tel mute and it will not do anything else I love my car how do I fix this

 

Welcome to the forum Jagman99,

I've moved your question from Jaguar Forums Advice / Feedback & Suggestion Center section to X300 section and deleted the duplicate post from X350 section (the Advice / Feedback section is for posts about the forum and not for technical questions). Members here in the X300 section with the same model as you will be able to help with the radio issue.

When you get a minute, please follow this link New Member Area - Intro a MUST - Jaguar Forums - Jaguar Enthusiasts Forum to the New Member Area - Intro a MUST section and post some info about yourself and your vehicle for all members to see. In return you'll get a proper welcome and some useful advice about posting to the forum.

Graham

 

thank you very much garham i am new to the forum and i really would like to be in good with some other jag lover's such as myself..cheers!

 

sorry for spelling your name wrong

 

To start getting some help here for you, is this the audio unit fitted to your vehicle?



(click on the image to enlarge it)

Is there any telephone equipment (handset or cradle) installed in the centre console?

Graham

 

Might be faulty radio or stuck button.

Read the selectable features TSB attached.

bob gauff

 

Welcome to the forum, Jagman. If you have trouble getting Bob's TSB to open, get on over to the welcome center and introduce yourself - and get your post-count boosted up above 10. I believe that's one of the pre-req. for full-status.

 

Thank you guys for all the help you have given me so far the guide for the radio helps , atleast now I know what present buttons do what. The radio is still frozen though I can't even shut it off . It goes off if the car is powered down but then when I turn the car back on the tel mute just comes back up on the display and none of the buttons are responsive . Cheers

 

PUSH button 1 to turn OFF - not ROTATE. PUSH again to power ON.

Graham

 

I just wanna say thank you very much for all the help it is awesome to knw ther are people out there who want to help me out . I tried pushing one but it did not turn the radio off. The strangest thing happened today I was driving and the radio came in ! The tel mute was gone and I powered the radio off and on a couple times then I got home shut the car off brought the kids inside went back to check out the big cat and then I turned the key and it says tel mute again ! An it stuck again all buttons unresponsive .....cheers

 

There is no telephone in the car

 

If your radio is the one shown above try the following. It may sound silly but when mine was acting up by being stuck on one station and at a locked volume I pushed a cassette in then ejected it and all functions worked. Try holding the eject button in for a couple of seconds. I know I've read that others have had the same experience with the eject button "unfreezing" the radio. Can't hurt to try it.

 

if you need to replace radio I have one, you can have for £30.00 plus postage let me know. and welcome to the club some great guys on here

 

so my radio is no working sometimes luckly when at a stop ligght, the radio came in so i was able to get into setup mode and then turn the telephone option just off. somtimes the radio does not come in at all thought which is unpleasent i am thinking i might need a new antenna mast. thank you very much for all your help i am very thankful for being a part of the forum

 

If the radio doesn't come on at all a new antenna won't help.

The AJ ("Alpine-Jaguar") radios used in these cars are notoriously troublesome. I've replaced mine several times. Now that I plum out of spare units I'm really up the creek

Cheers
DD

 

Could it be as simple as a bad connection on the back of the radio?

The plug may be loose making intermittent contact.

 

The only reason I would think it may be the Mast because sometimes the radio works and ten other times it might make a real loud kind of pop sound and them or will not come in anymore. Also when that happens ill try the scan botton and it does not pick up stations . I have checked behing the radio everything seems fine

 

Loud Pop/scratching noise ye. My radio is starting to do the same from time to time. Mostly when it is a hot day. I think you should reconsider about replacing it with an alpine spare or custom radio.

 

so i first off want to say thank you to everyone for the great advice they have given me towrds fixing my radio. so after a few days of trying different things making sure connections where good i said to myself why dont i try to clean the unit itself , i remember seeing a message about it needing to be cleaned on the screen along time ago. so i grabbed a can of electronic contact cleaner and sprayed through the tape deck . about a hour later i went back out my car turned the key on no radio then i pushed a tape in there and it started working . and when i ejected the tape the green light even came on the screen of the radio and has stayed on for the past few days! it has not done that even since i first bought the car. so maybe it was just dirty .....anyway if your radio is doing the same just spray some electronic contat cleaner in and try it out! it cant hurt the radio in anyway at all,

cheers!

 

nice to hear you got it going