Dear Wilfred

sorry you think that i am arrogrant but i dont mean to be but i can assure you that we spent more than 2 hrs on car and it was not a lucky gess but when we found the issue we could only charge that price because we should have found it sooner
i too have customers all over the world and some that come from the eu etc because of the service and back up that we provide

best regards paul.

 

It's not my intention to get into an argument or question your skills and knowledge. I don't know you, so I am in no position to judge you.

But to me it's unbelievable somebody will pay you, say 100 pound (2 hours), without knowing what for. I think a customer has the right to know what he pays for... I am genuinely astonished by this!

 

That is preposterous. You don't tell your customers what is wrong with the car they pay you to fix?

PATIENT::"doctor what is wrong with me?"
DOCTOR:: "we the team at General Hospital have been in practice for 50 years and only take in hopeless cases like you. So why give our knowledge away? Just know you are healed and don't bother as to why or how"

Again, don't know if this is a cultural thing but when I PAY to have any service done to anything that I own that means that I AM THE BOSS and you WILL give me a detailed report of every single dollar I have paid .If my mechanic--who is second generation Jaguar specialist-- would dare tell me something even remotely like that not only would he loose my business from my 3 Jaguars but also the business of many others as I would make sure I would let every Jaguar owner I know.

Fortunately there are many other experienced techs around here who are more than willing to post solutions to the problems since that is the whole point of a car forum. Don't really want or need your knowledge.

By the way, are you also running a certain auto wood veneer operation over there.??-- They also seem to subscribe to the same philosophy and like to treat their paying customers as if they are doing a favor by allowing them to pay their hard earned money for their products.

 

Paul Hands (in case you're reading this),

I think it's good that you've taken the time to respond to the comments but, as I think you can see from some of the replies, there are some people who struggle to agree with your response.

The internet has changed the concept of information availability irrevocably. It doesn't matter whether we agree with that or not; it's here to stay. However, it does mean that our business models need to change with the times. Most people now regard access to free information as an absolute right. It's just my personal opinion, but the sharing of information can be regarded not as a threat to trade secrets, but as a positive reinforcement of credibility and reputation. I'm a management consultant and I "give away" a lot of information and tips both online and face to face. It doesn't damage my business at all, in fact I gain more business because of it! In the same manner, there are a number of Jaguar specialists now sharing their knowledge and contributing free advice to internet forums, because they know it cements their credibility and will lead to a greater amount of paid business for them.

You may not agree with anything I've said; it's just my own limited view. And you may not wish to share with this forum, the "secret" of how you fixed Alec's car. Of course, that's your personal choice. However, I don't think I can ever agree with a business model of not telling the customer themselves what they have paid for. For me, that type of approach will unfortunately lead to cynical conclusions by others as you've seen on here.

Regards,

Paul

 

hi guys it me again

you are all missing the point i have told alic what the problem was just not what the part was that i changed
i can also assure that all the customers that i have had over the last 35 years or so
have been happy with our work etc ( i can count on one had the number of disatified
customers that i have )


By the way this is the first time that i have written on a forum etc so i am sorry that you all disagree with my way of work

i thank paul for the last comments and will take some of them on board

i am sorry that mark j is in the states but if you ever come to england give me a call and have a drink and see me in the flesh

best regards paul

 

So...what was the part you replaced?

 

Mr. Hands;

I have a feeling you are a very pleasant and honest gentleman, so please forgive me if I was severe in my earlier response.....it's just that I can not fathom a person rendering me a paid service and doing what you described. The only time that **may** be acceptable is a recipe, even then establishments are required to tell you everything that goes into a dish due to risks of adverse reactions.

 

Dear mark j

if you would like to email me etc then i could respond to you in private where in the usa are you because we have rcaed at daytona and seabring with the hsr on a club level

my email is hyperxjs@aol.com

best regards paul.

 

I would also appreciate a private reply Paul.


Thank you,
Roger

 

dear roger
my email is hyperxjs@aol.com and i would look forward to talking etc

best regards paul

 

Thank you Paul I will email you a little later today.


Roger

 

To conclude this thriller, the problem was a corroded fuel pump relay causing intermittent function under the passenger dash as far as I can gather!

I now have several unnecessary new bits for sale, including an updated AJ16 XJS ECU part LHE1410 if anyone wants it. On ebay for another few hours!

Jaguar XJS '94-'96 4L Auto engine ECU part LHE 1410 | eBay

Car running great now, but front suspension a bit creaky and noisy after standing so many months.
Cheers.