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No that is not my unit that you described. If you look at my pictures, I am using my stock 8" screen where a harness plugs into the back of it on one end, then plugs into the Bosch unit at the end of the console with their unit being in the middle. I have not heard back from Carputech. I posted here so they could see it, I have also sent a request via their support.com on Sunday and today. Still nothing. I was hoping they would step up and admit they sent me a wrong unit and harness and ship out a replacement. I felt they were an upstanding company by the way they presented themselves here. But I am now thinking I probably got screwed royal. Not even a refund. Will probably have to have Paypal or Discover get involved to get my money back. So much for being the Guinea Pig!!
Fingers crossed they work this out for you, we are all watching the thread.
LATEST UPDATE!!!! REFUND REQUESTED! CARPUTECH and fellow Forum users. Today I decided I would try to answer some of the questions that have been requested. Even though I am unable to insert the control unit between the seat and the console I did however stretch the wires long enough to hook up the unit. After doing so, this is the results that I got: #1. NO Wireless. Would only connect if I had my phone plugged into the USB cable. #2. No steering wheel control buttons would change the volume or station. I didn't even check the parking sensors or the Dynamic controls as I was pretty disappointed at this stage in the game. So Carputech unless you are able to send me a fully tested unit with a correct wiring harness ,I am requesting you provide me with a postage paid return label so I can return this unit and receive a full refund, as it is not working as described in your advertisement. Harness is not made correctly to properly install in the F-Type, Wireless does not respond. Phone info only works if plugged into USB. Steering wheel controls do not respond. Really disappointed.
Hello,
Sorry I didn't receive the email reminder of the posts here.
But I have asked them to resend you the extension cable, I expect you will receive it soon.
Our equipment is strictly quality inspected. I am 100% sure of this.
Please rest assured that I will have our engineers talk to you after your extension cable arrives to help you connect the cable and make the correct settings.
If the connection is not correct, even if we resend you a device, the installation will fail.
We will be 100% responsible for our equipment. You don't need to worry about returns and refunds. So wait for the new extension cable to arrive, and then make an appointment with us for installation. Our technical support whatsapp +86 18124641061. They will help you check the connection of the cable.
About your issues:
1. No wireless
2. No steering wheel control buttons to change the volume or radio station
Both problems are caused by the cable not being connected correctly. Please wait for the new audio cable to arrive, and our technicians will help you correct the connection of the cable.
By the way, they said they have sent you several emails. but haven't received any replies from you yet.
So they're worried that you didn't get the emails.
Can you kindly check your mail box and give them a reply?
Thank you!
__________________ Carputech is a manufacturer dedicated to providing OEM factory-integrated navigation systems(Carplay Upgrade Modules), Carplay adapters, and aftermarket CarPlay/Android Auto systems for various vehicle brands. Web : www.carputech.com E-mail : support@Carputech.com Welcome any inquires. Thank you.
Well it's been 8 days since you stated you were sending a new cable out. When can I expect this? I see you offer 4 day shipping in your ad, I would have thought it would have been here by now. I have sent at least three personal E-mails to support@carputech.com along with messages from this board. My E-mails all had my proper E-mail address on them I have checked every E-mail along with junk folders and a reply has never been sent from your company. I can't reply to an E-mail that I have never received. I will list it here for you. jbaker@rrohio.com We'll see how this plays out as I am very skeptical at this point.
Hello,
I guess there is some misunderstanding. Sorry about this.
Also they were worried you never received their emails, so they asked me to confirm with you if your system is Bosch.
Because they sent the device for Bosch systems according to your selection in the order.
Please kindly check:
They received your messages and replied you timely, also provided discount code:
After you placed an order, they contacted you for your car information:
So dear friend, this is a misunderstanding.
But more importantly, we need to be responsible for helping you install the product well. Below is the logistics information of the audio cable. I will pay attention to its updates and have arranged for a technician to assist you in the installation. You can contact us when installing. whatsapp:+86 18124641061. you no need to worry we don't give you a reply. because we are always here. We will not let our monthly forum fees go to waste. Treating our customers well is actually treating ourselves well.
__________________ Carputech is a manufacturer dedicated to providing OEM factory-integrated navigation systems(Carplay Upgrade Modules), Carplay adapters, and aftermarket CarPlay/Android Auto systems for various vehicle brands. Web : www.carputech.com E-mail : support@Carputech.com Welcome any inquires. Thank you.
Hi @Rondog would you mind letting us know if your module’s becomes unresponsive after you put your Dynamic Mode in ‘User Setup’?
I just tried a similar unit from another vendor on AliExpress and sadly, the UI freezes whenever Dynamic Mode is in ‘My setup’. Dynamic Mode need not even be on; just the underlying setting is 'My setup'. Thanks.
The ZTUZAUTO I have doesn't freeze when using "my setup." It does freeze on long drives, so hopefully we hear that the Carputech is more reliable. I'd like to swap to something else, but need more testing before dice rolling again.
Well let's see. They sent the wrong cable to begin with. It was way too short. Took them forever to send the correct cable. Response time to respond on their end was very very slow. After finally getting it hooked up in my car I had trouble getting it to come up properly. Contacted their support which was worthless. Steering wheel buttons would not work, transferring from the radio portion to the navigation portion would not work, tried to work with them on setting the default buttons, still no good. At this point I requested a refund and told them I would be sending the unit back. They offered to send me a new unit at a lower price. I told them it wasn't worth it and I sent the unit back. I got my money back. So today I just play the carplay through my I-Phone which is wireless. It works!
