F-Type ( X152 ) 2014 - Onwards

CPO Warranty Confusion

Thread Tools
 
Search this Thread
 
Old Nov 19, 2018 | 12:39 PM
  #21  
Magical's Avatar
Senior Member
Joined: Feb 2018
Posts: 178
Likes: 28
Default

Talk about confusion on my warranty...wow !
Had my servicing dealer call the dealer I purchased from .The used car mgr.stated to my new servicing dealer that I do not have a CPO warranty.
My servicing dealer called Jag USA and they stated I do have it.
The question now, was the CPO supposed to be 2 or 3 years ? Jag USA said it should have been 3 years.
Did the dealer I purchased from make a mistake? That particular dealer has no idea or the personnel to answer.
Now what ?
 

Last edited by Magical; Nov 19, 2018 at 09:05 PM. Reason: Did not want to mention dealer
Reply
Old Nov 19, 2018 | 09:08 PM
  #22  
O'Dell's Avatar
Member
Joined: Oct 2017
Posts: 96
Likes: 32
From: Gwinnett County, Georgia
Default

Originally Posted by Magical
Talk about confusion on my warranty...wow !
Had my servicing dealer in Ft.Lauderdale call the dealer I purchased from in Atlanta area ( Gwinnett-Hennessy ). The used car mgr. at Gwinnett stated to my servicing dealer that I do not have a CPO warranty. Total stupidity !
My servicing dealer called Jag USA and they stated I do have it.
The question now, was the CPO supposed to be 2 or 3 years ? Jag USA said it should have been 3 years.
Did the dealer I purchased from make a mistake? That particular dealer has no idea or the personnel to answer. Did they intentionally lesson the warranty?
Now what ?
I bought my 2016 R from the same dealer which is also my servicing dealer. At the time of purchase I ask for and received a detailed list of warranty Details, ie Standard Factory, Paint, Emissions, CPO, etc. My Standard Factory Warranty expiration date is July, 2020 or 60,000 miles and the CPO date is July 2022 or 100,000 miles, which makes the CPO a two year extension. The original "Sold Date" is listed as July 29, 2015 and the CPO date is Sept. 5, 2018, which is the date I bought the car.

I really don't care if the CPO Warranty is two or three years, as it's extremely unlikely I'll still have the car in 2022. Two years is my normal limit for weekend cars.




 
Reply
Old Nov 20, 2018 | 08:22 AM
  #23  
Unhingd's Avatar
Veteran Member
10 Year Member
Liked
Loved
Community Favorite
Joined: Dec 2014
Posts: 16,948
Likes: 4,727
From: Maryland, US
Default

Originally Posted by Magical
Talk about confusion on my warranty...wow !
Had my servicing dealer call the dealer I purchased from .The used car mgr.stated to my new servicing dealer that I do not have a CPO warranty.
My servicing dealer called Jag USA and they stated I do have it.
The question now, was the CPO supposed to be 2 or 3 years ? Jag USA said it should have been 3 years.
Did the dealer I purchased from make a mistake? That particular dealer has no idea or the personnel to answer.
Now what ?
I would have assumed that a CPO car would come with corresponding warranty documentation. If JNA says you are covered, perhaps you can ask them for a copy of the warranty and a letter confirming coverage and expiration.
 
Reply
Old Feb 4, 2021 | 06:33 PM
  #24  
Suaro's Avatar
Senior Member
Joined: Jan 2017
Posts: 669
Likes: 119
From: Arizona Desert
Default

Since the time Romans bought chariots, the rule has been caveat emptor. Its an industry based on larceny from the board room to the service bay. Two points, I deal with a sales rep I have know for 20 years. I know him, the ex, the children. I expect he will be honest with me about the facts of the deal. Then its my responsibility to see that the facts are priced into the deal correctly. If there is a failure to disclose call your AG's consumer fraud department. Generally speaking they love to prosecute automobile dealers. It makes for good reading by the voters in the newspapers.
 
Reply
Old Apr 8, 2022 | 05:58 PM
  #25  
Rob Schwartz's Avatar
Member
5 Year Member
Liked
Loved
Community Favorite
Joined: Mar 2017
Posts: 88
Likes: 7
From: Maryland
Default

I'm trying to understand the CPO warrantee. Jaguar USA says it is an extra year/unlimited mileage OR 2 years with a cap at 100K miles. However, the dealers keep saying it's the 1 year. How do I get the 2 years 100K? Or, is this something the dealer decides?
 
Reply
Old Apr 8, 2022 | 06:41 PM
  #26  
Jay_Davis's Avatar
Senior Member
Joined: Aug 2016
Posts: 197
Likes: 60
From: New Jersey
Default

Originally Posted by Rob Schwartz
I'm trying to understand the CPO warrantee. Jaguar USA says it is an extra year/unlimited mileage OR 2 years with a cap at 100K miles. However, the dealers keep saying it's the 1 year. How do I get the 2 years 100K? Or, is this something the dealer decides?
I never even heard the two year option. I just thought it was one year.
 
Reply
Old Apr 8, 2022 | 06:55 PM
  #27  
Rob Schwartz's Avatar
Member
5 Year Member
Liked
Loved
Community Favorite
Joined: Mar 2017
Posts: 88
Likes: 7
From: Maryland
Default

I just spoke to one of the dealers and they "offered" to take it to the 2 year/100K for about $1,800 "their cost". Something isn't right and the person I spoke to at Jaguar 1-800 number was clueless.
 
Reply
Old Apr 8, 2022 | 07:45 PM
  #28  
bluejaag's Avatar
Senior Member
Joined: Dec 2015
Posts: 158
Likes: 31
From: St Petersburg
Default

When I got my CPO in 2019, they said $1,200 for the extra year and I went for it. Expect it's part of a long list of 'negotiables'. They otherwise would have given just 1 yr. Thought of it as an insurance policy of sorts for the extra year, and not a bad one at that. Still the fact it's CPO stamped to begin with is a good indicator, particularly with a PPi
 
Reply
Old Apr 8, 2022 | 07:55 PM
  #29  
BritCars's Avatar
Veteran Member
10 Year Member
Liked
Loved
Community Favorite
Joined: May 2012
Posts: 2,554
Likes: 503
From: Boston, MA USA
Default

Originally Posted by Rob Schwartz
I just spoke to one of the dealers and they "offered" to take it to the 2 year/100K for about $1,800 "their cost". Something isn't right and the person I spoke to at Jaguar 1-800 number was clueless.
Yes. That's correct
In the US they come with 5 yr /60k mile. The latest version of CPO adds either one extra year with unlimited miles. Or 2 extra years capped at 100k miles. It's slightly weird, but that's the setup!

Pricing is negotiable. A lot. I've typically found it's around $1500-2000 for the first year. Then around $1000-1500 for the second. But depends on whether the dealer wants to deal!

You can always get it via another dealer.
 
Reply
Old Apr 9, 2022 | 12:51 AM
  #30  
Jay_Davis's Avatar
Senior Member
Joined: Aug 2016
Posts: 197
Likes: 60
From: New Jersey
Default

Originally Posted by BritCars
Yes. That's correct
In the US they come with 5 yr /60k mile. The latest version of CPO adds either one extra year with unlimited miles. Or 2 extra years capped at 100k miles. It's slightly weird, but that's the setup!

Pricing is negotiable. A lot. I've typically found it's around $1500-2000 for the first year. Then around $1000-1500 for the second. But depends on whether the dealer wants to deal!

You can always get it via another dealer.
On Jaguar's web site for the CPO warranty it does say "The warranty covers the vehicle for up to one year / unlimited miles or two years / 100,000 miles, whichever comes first.", so I guess that really is the way it works. Not sure how many F-Types hit 100,000 miles.

However, that's no cost, part of buying a car that is "CPO". If a dealer is looking to charge you, or he's saying he's covering some cost, I'd be suspicious that perhaps the car isn't eligible for the CPO program for some reason and what they are talking about is a standard extended warranty.
 

Last edited by Jay_Davis; Apr 9, 2022 at 01:02 AM.
Reply
Old Apr 9, 2022 | 06:11 AM
  #31  
JgaXkr's Avatar
Veteran Member
15 Year Member
Liked
Loved
Community Favorite
Joined: Mar 2008
Posts: 1,695
Likes: 283
From: Boston Mass
Default

Originally Posted by Jay_Davis
On Jaguar's web site for the CPO warranty it does say "The warranty covers the vehicle for up to one year / unlimited miles or two years / 100,000 miles, whichever comes first.", so I guess that really is the way it works. Not sure how many F-Types hit 100,000 miles.

However, that's no cost, part of buying a car that is "CPO". If a dealer is looking to charge you, or he's saying he's covering some cost, I'd be suspicious that perhaps the car isn't eligible for the CPO program for some reason and what they are talking about is a standard extended warranty.
You are correct. It is an added cost to the vehicle, not something that is negotiable.
 
Reply
Old Apr 9, 2022 | 08:39 AM
  #32  
CJSJAG's Avatar
Veteran Member
Liked
Top Answer: 1
Joined: Feb 2021
Posts: 1,315
Likes: 396
From: Scituate, MA
Default

And who has ever put 100K miles on an F-Type??
The 2 year CPO option seems like a no-brainer.
It seems a bit illogical on the JLR side..
The initial 5 years/60K miles only equates to 12K mies/year but the CPO gives you 20K/year on top of that..
But if you can get it , go for it.
As for "unlimited miles" - who are they kidding??
 

Last edited by CJSJAG; Apr 9, 2022 at 08:44 AM.
Reply
Old Apr 9, 2022 | 09:01 AM
  #33  
JgaXkr's Avatar
Veteran Member
15 Year Member
Liked
Loved
Community Favorite
Joined: Mar 2008
Posts: 1,695
Likes: 283
From: Boston Mass
Default

Originally Posted by BritCars
Yes. That's correct
In the US they come with 5 yr /60k mile. The latest version of CPO adds either one extra year with unlimited miles. Or 2 extra years capped at 100k miles. It's slightly weird, but that's the setup!

Pricing is negotiable. A lot. I've typically found it's around $1500-2000 for the first year. Then around $1000-1500 for the second. But depends on whether the dealer wants to deal!

You can always get it via another dealer.
I am pretty sure you can't take your own car & have a dealer certify it. It was never an option in the past. With Land Rover the seventh year was almost double so I would be very surprised if Jaguar was less in the second year.
 
Reply
Old Apr 9, 2022 | 09:38 AM
  #34  
Mark7Seven's Avatar
Member
Joined: Aug 2021
Posts: 59
Likes: 31
From: Sandy Springs, GA
Default

A car with a fairly long warranty was a priority for me when I was looking for my first f-type. The horror stories are epic with reliability and the cost of repairs. Hence my search for and purchase of a more recent (2020) model. I purchased from a Porsche dealer and the car had just under 5300 miles on it. I thought it would have been a perfect candidate for the CPO program. But instead of selling my car at the sister JLR dealer (owned by the same dealership group) ACROSS THE STREET!) where a CPO would have been possible, they kept it at the Porsche dealer.

My car is a daily driver, but doesn’t get a great deal of miles as I work from home. The CPO coverage would have added a little peace of mind, but I am not all that worried. The cost the dealer wants for an extra year of warranty/service seems excessive to me and I likely would not have paid for it. If I could negotiate it down “maybe” I’d bite for it. Otherwise buy the car if it is what you want and enjoy it. The smiles I get owning this car is an extra bonus that I can’t really put a price upon.
 
Reply
Old Apr 9, 2022 | 09:44 AM
  #35  
cpq100's Avatar
Senior Member
5 Year Member
Liked
Loved
Joined: Nov 2019
Posts: 808
Likes: 301
From: Pennsylvania
Default

Originally Posted by JgaXkr
You are correct. It is an added cost to the vehicle, not something that is negotiable.
The CPO actually is negotiable. The 2018 I bought had been on the lot for a long time. As a result the dealer made it a CPO with an added year of coverage. As part of the negotiations (and based on advice from this forum) I negotiated a second year of CPO warranty at no additional cost for a total of seven years coverage.
 
Reply
Old Apr 10, 2022 | 07:33 PM
  #36  
BritCars's Avatar
Veteran Member
10 Year Member
Liked
Loved
Community Favorite
Joined: May 2012
Posts: 2,554
Likes: 503
From: Boston, MA USA
Default

Yes - I've negotiated the additional year twice now (one jag and one LR) and got it for much less than they were asking. And even for the first year / CPO it can be put on at additional cost to a car not being sold as CPO - as long as it meets the requirements (no accident damage etc).

I had heard that you could also buy the warranty at a different dealer which gives more negotiation room. But I've not tried that myself so it may not be correct
 

Last edited by BritCars; Apr 10, 2022 at 07:36 PM.
Reply
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
frank barone
F-Type ( X152 )
6
Aug 5, 2019 07:04 AM
zk1
F-Type ( X152 )
13
Jun 12, 2019 06:44 PM
glenroebuck
XF and XFR ( X250 )
1
Apr 5, 2018 07:27 PM
marcw
F-Type ( X152 )
17
May 19, 2017 08:33 PM
355spider
F-Type ( X152 )
47
Jul 22, 2016 01:54 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 



All times are GMT -5. The time now is 08:32 AM.