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Do all dealers not give out loaner cars?

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Old 01-16-2018, 05:13 PM
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Default Do all dealers not give out loaner cars?

I have mine in for some minor issues but the shop is quite busy. They gave me a rental car instead of a loaner car - I was kind of expecting a loaner based on what other people here have posted. Is that normal? Should I specifically ask for a loaner next time?

Also, when they said I was getting a rental, they specifically said "comparable" rental. The Hyundai Santa Fe is anything BUT comparable to the F-Type!
 
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Old 01-16-2018, 05:21 PM
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I have so far had an XE, F Pace and Range Rover Velar as loaners. Always need to book the loaner in advance
 
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Old 01-16-2018, 05:53 PM
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Have only had my F-Type a few months. Haven't had it in for service that took longer than 60 minutes so far, so no need to request a loaner. However, my previous two cars were both Lexus' and it was SOP to get a loaner - booked in advance or not. Sounds like it's a bit different with Jag.
 
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Old 01-16-2018, 05:56 PM
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My Loaners have always been Jaguars. (to the tune of "My Heroes have always been Cowboys") Have not had to book it ahead.
 
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Old 01-16-2018, 06:00 PM
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The usual scenario at my dealer is book to reserve a loaner and hope that they will be able to take my car in the workshop to do the work at the same time. I have had cases where my car has sat untouched for a couple of days while I was in their loaner.

As a JLR dealer, the loaners are usually Discovery Sports or RR Evoque, not Jaguars. When they are out of loaners, they pull from Enterprise and pay for up to three days. Last time I got the biggest Dodge RAM pickup truck they had. Of course, what else in Texas ;-) Definitely didn't handle like my F...

The downside with Enterprise is toll charges. If I use the dealer loaner they quietly pick up the toll charges. Last time I was in the Enterprise loaner I had to cross their palm with a credit card and got billed $11 handling fee for a $1.05 toll charge. Ouch.
 

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Old 01-16-2018, 07:33 PM
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My local dealer has always provided a loaner - even though I bought the car in DC. Once, on a trip to Philly, I had it in for a day and the Mainline dealer paid for Enterprise (other than taxes).
 
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Old 01-16-2018, 07:45 PM
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Yeah always had a loaner when I've specified I'll need one when booking an appointment. So far it's been an Evoque, couple of XF's, and an XJL.
 
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Old 01-16-2018, 08:03 PM
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I've gotten an XF, XE, Discovery, and an Enterprise rental if they ran out of loaners.
 
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Old 01-17-2018, 12:18 AM
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my dealer has always provided a loaner when i've had my XF worked on. loaners have included LR discos, XF's and one F Type that i arranged in advance.
 
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Old 01-17-2018, 04:04 AM
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My dealer used to always give me a F-Type V6S (Auto) when I brought my F-Type R in, but they said they stopped offering F-Types after some guy went on a joy-ride in the F-Type V6S and killed the tranny. My dealership also sales Lambos, Paganis, and Bentleys. I wonder what type of loaners they get.
 
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Old 01-17-2018, 12:11 PM
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Thanks for the input all! Sounds like I should specify that I'd like a loaner next time. I know it is a very busy dealer, they are weeks out on setting up a service appointment at any given time, so I imagine loaners are similarly rare.
 
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Old 01-17-2018, 01:37 PM
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Originally Posted by approx View Post
Thanks for the input all! Sounds like I should specify that I'd like a loaner next time. I know it is a very busy dealer, they are weeks out on setting up a service appointment at any given time, so I imagine loaners are similarly rare.
Agree. I have to book appointments weeks in an advance and explicitly ask for a loaner in order to be considered for one. At times they will say, sorry, there are none available for that time. The loaners are either LR or XE/XFs.
 
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Old 01-17-2018, 06:52 PM
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I found out from my dealer, that unlike other marques, Jag does not offer a mechanics Academy to train qualified technicians. Instead the dealers have to rely on internal training, or recruiting from other dealerships. This has resulted in the shortage of qualified technicians for the entirety of the dealership network. Hence, Repair schedules can be pushed out further than the dealerships would like.
 
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Old 01-17-2018, 09:27 PM
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I had my SVR in for a warranty fix in December. Unfortunately the service dept at the local dealer is a separate entity from sales so they ask: do I need a ride somewhere? Since the Sales Dept were trying to be friendly they lent me an F-pace which is unlikely to happen again as this happened while it was parked in the secure lot where I work:



Truck reversed straight into the front right corner. I guess it was lucky the SVR wasn't parked there...
 
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Old 01-18-2018, 03:07 AM
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Ouch Jallitt! Thanks Unhingd, that explains a few things. About to take mine in for the first service and after reading reviews, none of the five (!) dealers within a 60 mi radius get great reviews, they all say how busy they are. Too busy. Not answering the phone, rushing through jobs busy. There is one that gets better reviews 120 mi away, but that would be a hassle too... It sounds like there is not great training available for the techs, pick it up on the streets, as it were... Not great to hear for our $100K+ cars...
Oh, forgot to answer OP, at least one of the local dealers outsources to Enterprise, it looks like a few do that...
 
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Old 01-20-2018, 01:24 PM
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My data is admittedly stale, but I always had good luck with Service if not Sales at Marin Jaguar.
 
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Old 01-20-2018, 02:59 PM
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Only had a need for a loaner once and I had to book it in advance I made sure the appointment was first thing so the odds would be better of getting one. I got a Land Rover Discovery Sport.
 
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Old 01-24-2018, 12:22 PM
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When the Jag goes in I always get a JLR product. Same is true of Volvo. Benz sometimes gives out Enterprise cars. The last one was a new Mustang Convertible, which was interesting if not very good. This week Benz gave me an 18 E 300 with 256 miles on it and a 58K sticker. Nice.
 
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Old 10-13-2018, 09:52 AM
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Sorry if I brought this thread back from the dead, but today I left my F-Type with the dealer to (hopefully) fix the subwoofer crackles. However, I was told they do not offer loaner cars to owners who bought their car somewhere else. Left kind of a bad taste in my mouth. They will arrange an Enterprise loaner, but I don't need to go into why it's subpar. I can definitely attest Porsche does not do this (I called their corporate line and asked).
 
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Old 10-13-2018, 11:14 AM
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Originally Posted by majororange View Post
However, I was told they do not offer loaner cars to owners who bought their car somewhere else. Left kind of a bad taste in my mouth.
Great customer service! In your position I'd find someone else who wanted my custom.
 

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