Hi guys
I order from Jaguzr Harper and received a confirmation of order about a week ago.
since.then no news
I emailed them, no news
I phoned them, no one is pickkng up
any help would.be welcome
Thank you

 

I received an order from them last week and just today received an automated email asking for my feedback on my experience.

 

I concur, they are alive and kicking.

 

Ordered a part from Harper last week and got shipping confirmation yesterday.

 

Thanks guys. Feel a bit less anxious
hope to hear from them soon

 

Hope you received your order! I ordered replacement chrome left and right hood louvers on June 24. They came yesterday, July 20. I was all excited as I had great guidance from this forum on taking off the old ones and replacing the new. Well, serves me right. Someone had buggered up a right hand side one, stuffed it in the Left louver labeled bag and returned it to Harper. It got put back on the shelf and was sent to me, so I got two right hand side louvers. I wrote to them, hoping I hear back and can get my correct left louver, but after reading how they don't respond and don't pick up the phone, not feeling so hot.

 

I have a pair of chrome hood louvers in perfect condition I'm looking to sell. May I ask what you paid for those? (PM me please)

 

I got my order in 3 days priority mail for mirror covers. No issue. Sent me a tracking number 1 day after I ordered. Very pleased with Harper

 

Sent an email to Harper's parts dept and heard nothing after a day and a half. So called this past Friday (yesterday) morning and Nick in parts picked up almost right away. I was somewhat concerned that my story may not seem credible, but that was not the case at all. He sent a prepaid USPS RMA for the bad louver and ordered a correct, and new left louver. He though it would be a week to 10 days. I'm going to hold on to the 'bad' one until I get my replacement.

 

Glad you got your situation figured out. I spoke too soon. Actually received 2 right mirror covers. Sending one of them back for a left mirror cover. Box was labeled left too... kind of a pain but I’m sure they will make right of the situation.

 

I placed an order that they partially filled and then the additional parts came in they sent me the entire order again at no charge! Good thing I’m honest, they gave me a discount and I kept the extras but I just received my last order (carbon fiber hood louvres) and one is carbon and the other is white……hmmm. I like the guys who work in the parts department and stuff happens but it can be frustrating getting the wrong stuff and then having to wait longer.

 

Jeez seems like they need to do a better job double checking what they send out. It is frustrating. I sent my extra cover back today so there is a faster turnaround. They are closed on the weekends. Hopefully all goes well when I call on Monday.

 

Just want to update. My issue was resolved immediately. Sent out the correct mirror cap the same day I called.
thought it was going to take weeks because they said they had to order it from the UK and didn’t have any in stock. Apparently they had it in stock?
shipped priority 2 day. I’m a satisfied customer. Glad they are a real dealership as they answer their phones.

 

Yes, and I will second that piece of good news. AFter the mixup on the hood vents, the correct (and undamaged) one arrived today in good order. Hope to have them in later today and will post photos of the operation.