New performance seats
Originally Posted by KarimEls
I have the same thing, I took pics and sent to my dealer, and am awaiting to hear back. Unacceptable for a 130K car!
From the picture it looks like you could just tuck the fabric back under the metal trim with a flathead screwdriver. If it's coming untucked when sitting in it, you are going to want to use something like 3M Super 90 both on the back of the fabric and the surface that it attaches to (some portion of the seat), and that should take care of it.
Be careful when using the Super 90, you don't want to get it on the external surface of the fabric.
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Ok Dealer has reached out, will replace both seats with brand new Suede Performance seats. Interesting thing though is he can't order the new seats UNTIL he has the car, kind of annoys me as the rain is about to stop here in Cali, and I've only driven the car once this whole winter. He said he has to sit on the car, which is a bit strange, anyone know why?
Ok Dealer has reached out, will replace both seats with brand new Suede Performance seats. Interesting thing though is he can't order the new seats UNTIL he has the car, kind of annoys me as the rain is about to stop here in Cali, and I've only driven the car once this whole winter. He said he has to sit on the car, which is a bit strange, anyone know why?
I would just ask the dealership why they have to keep the car while the parts on are on order. I have found that sometimes the service department doesn't speak the same English I do. It takes two or three rounds of Q&A to get to a mutual understanding.
This is almost certainly the reason. If you are known to the dealer there will be no requirement to leave the car (my dealer has no issue with this at all); but if they do not know you, they understandably go into self-protection mode. Another example of why fostering a relationship with your dealer is a good idea (there are many reasons why this is a good idea).
So the dealership thinks they order the parts and the person will not come back? They could ask for payment up front for the parts and let the man have his car. Time with your car is precious.
You can't ask a customer for a deposit on a part they are not paying for. It is a double edge sword. You have a business to run & don't want to be stuck with a part you can't return. The other side is the you don't want a bad survey from the customer. It is not uncommon for customers not to come back to have special ordered parts installed.







