My F Type R was shipped on October 27 and arrived in the Port of Halifax on November 5th. I have been waiting for weeks and now the dealer has called and said there is an " In Port Recall" and they have no idea when the car will be released.


I am not a happy camper, because I expected the car last week and now the weather is crapping out and will not even be able to drive it back from the dealer. They will have to ship it to me.

 

If it's the Auxilliary Belt recall, that appears to be no more than a couple of hours.

Go and be polite at them. Suggest that you'd like to discuss it - directly - with JLR Canada.

A recall is a Customer Care Opportunity, so maximise the benefit, rather than just saying "Oh, okay."

 

Dealer call and said that this is what he was told.

seat belt tensioner service action

 

The last time I spoke to JLR Canada customer service which was 2 weeks ago.

I was talking to someone who's name I could not pronounce, Who's accent I could not understand, Who was calling from a far off country and who would not stop reading from a script. No matter what I said, they just would respond with the scripted answer.

Then at the end they asked if I was satisfied and I said NO! the response was " Thank you for calling, good bye"

 

Dealer just called to tell me that my car is still at the port. So my car has been sitting at the port in Halifax for the past 3 weeks.

JLR says they will prioritize it now, and will provide me with a release date tomorrow.

So now it is guaranteed that I will not see my car until middle of December.


I could not be more #$%^&%$ off.

 

Are you retired? Just drive it to California (or Florida whichever is closest) and have a few weeks of fun with it in 60 to 70 degree weather.

It wasn't like you were going to get to really use it in the winter up there any way.

 

P.s. don't waste your time yelling at people who can't come close to affording this car on their salaries. they couldn't give a s#!&.

 

Time for a Formal Complaint.

Be polite, and helpful. But, its worth noting that the names of the Directors are publicly available. As such, you can address your concerns directly to them. You may also want to make Ryan@Jaguar's day by highlighting this opportunity to him.

Above all, it's important to have fun interacting with the employees of JLR. Save having fun at their expense for those that earn enough to buy the product.

 

It is going to be 1 month in a few days, how do I get in touch with Ryan or someone who actually works for Jaguar.

I would like to start frustrating them for a change.

 

In another forum topic Ryan said he could be emailed at jlrcrcsm@jaguarlandrover.com

 

Today was notified that my car has arrived at the dealer. I am just concerned that the car was damaged during shipment. My car has been MIA for 4 weeks with no information regarding the so called " PORT RECALL"

From what I have read, it seems there is no obligation for car manufacturers to inform the dealer or the client that the car has been damaged during shipment. I also read that most car importers have service shops setup at the port to repair cars damaged in transport.

I remember and old case about a lawyer who sued BMW for not disclosing repairs made to his car for damage during transportation.

I will be doing a very close inspection looking for any signs of repairs made to the car. Also have a made a request to the Jaguar Customer Relations Department in Coventry to provide me with all the details as to why my car required 4 weeks to go from the Port to my dealer a trip that normally takes 26 hours according to the forwarding company.

They say they will respond to my request within 24 hours. We will see what happens. They have just ruined this whole experience for me.

 

It's probavly worth mentioning that the panel fit is not great, even on cars that haven't been "dinged" on the journey, so don't rely on that as an indicator.

 

What panel are you referring to? Can the dealer fix it? I pick up my car next week so want to be able to note any issues before leaving the dealer.

 

Well, my front bumper and bonnet needed adjustment, and arguably the lower edge of the left hand door still does.

Still looks sensational though.

 

Mine came in perfect.. fit and finish and all the rest. A number of years ago I had a XJR that was held up for quite awhile at port... it turned out to be a part that a number of then needed replaced and it took awhile to get it in.. I can't remember what it was.. anyway it was no big deal and the car was great I also remember they had to reflash the engine as they made a change after mine was built and shipped.. this apparently all happened in port. It took the dealer manager to find this out for me.
If you see how they strap the cars down for shipment, I doubt there would be any body damage from contact under any normal situation and if the car jockey bumped one, I would think they would have it fixed and painted in a few days.
Anyway, they are fun cars and really enjoyable.
Lawrence.

 

The dealer made it right by reducing the invoice, crediting a few options for about $2,000 and will delivering the car to my home in an enclosed van on the 15th of Dec.

 

Great news!

 

I'm glad it all worked out for you, Zach.

 

$2,000 in options in addition to the invoice reduction, or is the $2,000 the total discount? Are you getting like the luggage set or something?


He's really lucky he has a nice customer. Some might have demanded at least $10,000 off of a $130,000 car in this situation.


I guess the home delivery is good though; that way you don't have to drive it home.

 

$2000 total reduction. Considering they are not at fault, I feel they did right by me. I did not ask for anything, they offered before I could request.