Servicing dealer has "no idea" of in-service date?
#21
oh ok. Since I lived in Philly, every time I went to N.J. I got lost because of the roads are in circles. That said, I get lost when I go to the local shopping center to find a different store : )
#22
Join Date: Mar 2008
Location: Pacific Northwest USA
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Back in my dealership days ascertaining the original in-service date was routine procedure for the service desk staff. It's something they did umpteen times a day.... and then entered the date into the vehicle info file. Typically takes just a couple minutes....but I'm not familiar with any Jaguar-specific hurdles, if any exist.
But, switching to a more personal rant......
No matter what the nature of the question a response of "I have no idea" is extremely unprofessional. I hear it often from poorly trained customer service representatives in various industries. Very irritating; it suggests being, well, clueless. I was constantly jumping on staffers who used that expression until they broke the habit. It should be replaced with something like:
"I don't have that information at the moment but I can find it and report back"
"I'm not sure. I'll do some checking and find the answer"
"I don't know, but I'll find someone who does"
Grrrrrr.
Just a pet peeve
Cheers
DD
But, switching to a more personal rant......
No matter what the nature of the question a response of "I have no idea" is extremely unprofessional. I hear it often from poorly trained customer service representatives in various industries. Very irritating; it suggests being, well, clueless. I was constantly jumping on staffers who used that expression until they broke the habit. It should be replaced with something like:
"I don't have that information at the moment but I can find it and report back"
"I'm not sure. I'll do some checking and find the answer"
"I don't know, but I'll find someone who does"
Grrrrrr.
Just a pet peeve
Cheers
DD
#23
Originally Posted by ndabunka
I know I bought it on 11/16/17 so that should be the in-service date. Thanks for the offer but no real need to look it up as I am planning on taking it by there next week to have them investigate why it is showing a quart low. probably won't drive it until then anyway. May try to leverage the low oil as a reason to change since this will be the first oil change on this vehicle per Jaguar specs. Still a bit surprising to me that there isn't a "run-in" oil service for a $100K performance car but I'm just a consumer and being a crotchety old fart, I have my deep set opinions on what is right or not...LOl
#24
#25
#26
#27
Just a Jersey Joke
Don, with all due respect, I said phone Jag in N.J. Not sure why you insisted on what exit ?
-Carbuff, ty for providing all the answers
1-800-452-4827[img]data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAA f8/9hAAABcklEQVR4XpXTPUvDUBTH4aR2c2hBQXGpTiIORhBcBOvg YKf0Awi+4Ggr1MVPIIrYdnEpShddHIyLi6AVXVxsRRDRwbi4KN gu4lCIv8i/i6QRDzycy+09555LqOl5nhEUptPoJe1iDHU8oYlrlDw79m4QEb SLPexzsIc8hDRm8YBjLpj4q8EgxQdab+MNd4ghhQ2adIc1+ORA FEnWWfTDRp7GDfImlsIavKALLuqoqMGUCs4wHtagiQ5uc8kDyC OBKlP1k78QNTOZnMXCQRxWsbjl6iuskV41SQG2Gj9rikvcR1Wc gKFDBa1LOEUK56hqv8BUFV3SGWkVS9JQ6Dsv4wQ1DKMPORUvkm 78BhdQMI1CTa5I0yrcwSFqFD+SZ7DQesIkCG5S/JpkHYERQRmuNsrZ7Grc+Ef8/Bcoslkfae8Wc7CUHZ++TuAEBj86pHntjaDKXllPy6PW/gkKFaThwp/K87N8hDcQTTKKFTioSxqB8Q2BNX5JtAljwgAAAABJRU5ErkJgg g==[/img]
-Carbuff, ty for providing all the answers
1-800-452-4827[img]data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAA f8/9hAAABcklEQVR4XpXTPUvDUBTH4aR2c2hBQXGpTiIORhBcBOvg YKf0Awi+4Ggr1MVPIIrYdnEpShddHIyLi6AVXVxsRRDRwbi4KN gu4lCIv8i/i6QRDzycy+09555LqOl5nhEUptPoJe1iDHU8oYlrlDw79m4QEb SLPexzsIc8hDRm8YBjLpj4q8EgxQdab+MNd4ghhQ2adIc1+ORA FEnWWfTDRp7GDfImlsIavKALLuqoqMGUCs4wHtagiQ5uc8kDyC OBKlP1k78QNTOZnMXCQRxWsbjl6iuskV41SQG2Gj9rikvcR1Wc gKFDBa1LOEUK56hqv8BUFV3SGWkVS9JQ6Dsv4wQ1DKMPORUvkm 78BhdQMI1CTa5I0yrcwSFqFD+SZ7DQesIkCG5S/JpkHYERQRmuNsrZ7Grc+Ef8/Bcoslkfae8Wc7CUHZ++TuAEBj86pHntjaDKXllPy6PW/gkKFaThwp/K87N8hDcQTTKKFTioSxqB8Q2BNX5JtAljwgAAAABJRU5ErkJgg g==[/img]
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Magical (09-18-2018)
#28
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Magical (09-18-2018)
#29
Of course when going to the beach, we all say going to the shore.
#30
#31
To be clear, the phrase is "going down the shore"
Not TO the shore. Whatsamatta? Fuggedaboutit!
Whatsamatta dictionary definition | whatsamatta defined
https://www.urbandictionary.com/defi...fuhgeddaboudit
Now, Back to Topic....
Not TO the shore. Whatsamatta? Fuggedaboutit!
Whatsamatta dictionary definition | whatsamatta defined
https://www.urbandictionary.com/defi...fuhgeddaboudit
Now, Back to Topic....
The following users liked this post:
Magical (09-18-2018)
#32
To be clear, the phrase is "going down the shore"
Not TO the shore. Whatsamatta? Fuggedaboutit!
Whatsamatta dictionary definition | whatsamatta defined
https://www.urbandictionary.com/defi...fuhgeddaboudit
Now, Back to Topic....
Not TO the shore. Whatsamatta? Fuggedaboutit!
Whatsamatta dictionary definition | whatsamatta defined
https://www.urbandictionary.com/defi...fuhgeddaboudit
Now, Back to Topic....
It's obvious your Italian and your last name ends in a vowel...lol..as mine. Dimenticalo. meglio te ne dimentichi
Most people down the SHORE are Italian
la fine
Last edited by Magical; 09-17-2018 at 08:20 PM.
#33
Join Date: Oct 2016
Location: Charlotte, North Carolina
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See attached image that actually DOES say "Add 1 liter" rather than 1 quart. I guess it was my American English internal translator that had me thinking it was a quart down.
I didn't know it would provide the volumn that is low either until I checked the oil after it had been warmed up. Then using the "Open bonnet" technique of pushing the START button without foot on brake (so that the engine doesn't actually start), using the steering wheels toggle controls to maneuver to the "Vehicle Info" area & then hitting CAN(cel) twice to see this result. Please note that the drivers-side door MUST be open/ajar while doing this. If you close your drivers-side door you will get the second image details.
Drivers door open while performing the above measurement shows "ADD 1 liter"
Driver's door closed shows oil level at the bottom and the description of "Unidentified". Real helpful, right? LOL
Last edited by ndabunka; 09-18-2018 at 12:35 AM.
#34
Ye know not of which you utter...LOL
See attached image that actually DOES say "Add 1 liter" rather than 1 quart. I guess it was my American English internal translator that had me thinking it was a quart down.
I didn't know it would provide the volumn that is low either until I checked the oil after it had been warmed up. Then using the "Open bonnet" technique of pushing the START button without foot on brake (so that the engine doesn't actually start), using the steering wheels toggle controls to maneuver to the "Vehicle Info" area & then hitting CAN(cel) twice to see this result. Please note that the drivers-side door MUST be open/ajar while doing this. If you close your drivers-side door you will get the second image details.
Drivers door open while performing the above measurement shows "ADD 1 liter"
Driver's door closed shows oil level at the bottom and the description of "Unidentified". Real helpful, right? LOL
See attached image that actually DOES say "Add 1 liter" rather than 1 quart. I guess it was my American English internal translator that had me thinking it was a quart down.
I didn't know it would provide the volumn that is low either until I checked the oil after it had been warmed up. Then using the "Open bonnet" technique of pushing the START button without foot on brake (so that the engine doesn't actually start), using the steering wheels toggle controls to maneuver to the "Vehicle Info" area & then hitting CAN(cel) twice to see this result. Please note that the drivers-side door MUST be open/ajar while doing this. If you close your drivers-side door you will get the second image details.
Drivers door open while performing the above measurement shows "ADD 1 liter"
Driver's door closed shows oil level at the bottom and the description of "Unidentified". Real helpful, right? LOL
#35
Join Date: Oct 2016
Location: Charlotte, North Carolina
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Even checking the oil level itself requires those additional steps that would not normally be performed by 99.9% of the population so it's highly likely that most drivers would have no idea that their oil level was reducing. My A-type personality forces me to check these things due to having learned before I bought it that some others had experienced oil starvation failures so I find myself checking the level about once a month or so. Do you now of a simpler process for checking that doesn't require opening the bonnet?
Last edited by ndabunka; 09-18-2018 at 10:18 AM.
#36
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Location: Damon /Houston, Texas
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These cars never appear to "formally" alert us that they might be running low & mine has not either so according to the on-board system, it's not actually "low" so others might also find a similar condition were they to check their levels.
Even checking the oil level itself requires those additional steps that would not normally be performed by 99.9% of the population so it's highly likely that most drivers would have no idea that their oil level was reducing. My A-type personality forces me to check these things due to having learned before I bought it that some others had experienced oil starvation failures so I find myself checking the level about once a month or so. Do you now of a simpler process for checking that doesn't require opening the bonnet?
Even checking the oil level itself requires those additional steps that would not normally be performed by 99.9% of the population so it's highly likely that most drivers would have no idea that their oil level was reducing. My A-type personality forces me to check these things due to having learned before I bought it that some others had experienced oil starvation failures so I find myself checking the level about once a month or so. Do you now of a simpler process for checking that doesn't require opening the bonnet?
#37
#38
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So rather than actually starting your car each time you get in you simply turn the ignition on, check the levels and then put your foot on the brake and start the car after you have seen the levels. Interesting approach but not certain I would have the patience. I already wait until the revs drop down before putting the car in gear though so I am sitting in the garage for about 3-4 minutes after starting anyway so I guess an extra minute of two to check prior to startign could be viable.
#40
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