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Servicing dealer has "no idea" of in-service date?

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  #1  
Old 09-12-2018, 04:00 PM
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Default Servicing dealer has "no idea" of in-service date?

I called my local dealer to talk about scheduling an oil change. The service writer said she has "no idea" of in-service date of my vehicle but that I could bring it by and they would "top off" the oil if I simply dropped in. In some ways I like the friendly "drop on by anytime" approach but I would still have expected them to know when my car would be due for service based on the VIN number and prior service work they did back in December of '17 (replacing some defective trim pieces).

Now, I did buy the vehicle from a different dealership but isn't it a bit odd that they would not have that information?
 
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Old 09-12-2018, 04:13 PM
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That actually brings up the question: Does Jaguar keep an in house track record of each car details and history? Information available to every dealership? Or do they only rely on Topix?
 

Last edited by Paul champagne; 09-12-2018 at 06:26 PM.
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Old 09-12-2018, 05:43 PM
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Seems odd as any Jag dealer can service the car, how would they know if the car was still in warranty period?
 
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Old 09-12-2018, 08:14 PM
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Personally, I would phone Jaguar USA in NJ and let them find out. They were supposed to have online records up and running in July 2018
 
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Old 09-12-2018, 08:21 PM
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2nd I would call the dealer you purchased from ! No records is not and answer !!!
 
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Old 09-13-2018, 08:49 AM
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Maybe you caught him not at his desk or didnt have ddw up, or maybe the original selling dealer did not put in the in service date when sold. All possibilities
 
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Old 09-13-2018, 09:22 AM
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Every work order I have from my local dealer has the In Service Date and Warranty Expiration on it.
 
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Old 09-13-2018, 11:39 AM
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Originally Posted by Brutal View Post
Maybe you caught him not at his desk or didnt have ddw up, or maybe the original selling dealer did not put in the in service date when sold. All possibilities
She was at her desk. Didn't seem to think it odd that she not know the in-service date even though the car had been serviced there in Dec. She continued to return to "the car will tell you when it needs to be serviced". I could tell from her position that there was no point in arguing logic with her about the other F-Types that had blown engines due to oil starvation nor any of the other "techy" things related to the oil levels on these cars. The service I had done at this local dealership was part of the "WE OWE" items from the original purchase so... you would have thought they had a clue. Oh well, maybe after the storm clears outta here I'll take the 30 minute ride over to the dealership to see if they want to simply "top it off" or if they might be more interested in doing a full oil service here at the 10th month of ownership rather than waiting another month (I hear that they will do them 1 month before the annual service is due but if they haven't a clue as to when annual service is actually due then... I have concerns. Afterall, if they didn't enter the in-service date into their systems what faith should I place in them having properly entered reminder data into the car's systems as well?

Hint: It rhyme's with Nero
 
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Old 09-13-2018, 12:00 PM
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I think the 'free' (included) service has to be done at 12 months +/- 1 month, or 16,000 miles, +/- 1K miles, whichever comes first.
 
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Old 09-13-2018, 12:50 PM
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Originally Posted by Magical View Post
Personally, I would phone Jaguar USA in NJ and let them find out. They were supposed to have online records up and running in July 2018
NJ! What exit?
 
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Old 09-13-2018, 12:52 PM
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Originally Posted by Magical View Post
Personally, I would phone Jaguar USA in NJ and let them find out. They were supposed to have online records up and running in July 2018
NJ! What exit?
 
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Old 09-13-2018, 03:57 PM
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Originally Posted by DJS View Post
I think the 'free' (included) service has to be done at 12 months +/- 1 month, or 16,000 miles, +/- 1K miles, whichever comes first.
Is there an echo in here? LOL

It does and that was the original premise for why I wrote this concern as ... this particular dealer themselves had "no idea" & realizing that I need to have the service performed based on that specific timeline is why I was originally asking. Since the mileage is not going to be a factor, the only thing that is material is the "in-service" date and getting the service within the correct timeframe
 
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Old 09-13-2018, 04:15 PM
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Sorry, short attention-span theater.
 
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Old 09-13-2018, 04:18 PM
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Originally Posted by DJS View Post
Sorry, short attention-span theater.
Never heard that expression before but I LIKE it!
 
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Old 09-13-2018, 04:18 PM
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Whats your vin, ill see if i can find it in ddw
 
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Old 09-13-2018, 04:23 PM
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Originally Posted by ndabunka View Post
she was at her desk. Didn't seem to think it odd that she not know the in-service date even though the car had been serviced there in dec. She continued to return to "the car will tell you when it needs to be serviced". I could tell from her position that there was no point in arguing logic with her about the other f-types that had blown engines due to oil starvation nor any of the other "techy" things related to the oil levels on these cars. The service i had done at this local dealership was part of the "we owe" items from the original purchase so... You would have thought they had a clue. Oh well, maybe after the storm clears outta here i'll take the 30 minute ride over to the dealership to see if they want to simply "top it off" or if they might be more interested in doing a full oil service here at the 10th month of ownership rather than waiting another month (i hear that they will do them 1 month before the annual service is due but if they haven't a clue as to when annual service is actually due then... I have concerns. Afterall, if they didn't enter the in-service date into their systems what faith should i place in them having properly entered reminder data into the car's systems as well?

Hint: It rhyme's with nero
if they didnt reset the service monitor when you took delivery it will come on sooner than later depending on when it was taken out of transport mode
 
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Old 09-13-2018, 05:32 PM
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Originally Posted by Brutal View Post
Whats your vin, ill see if i can find it in ddw
I know I bought it on 11/16/17 so that should be the in-service date. Thanks for the offer but no real need to look it up as I am planning on taking it by there next week to have them investigate why it is showing a quart low. probably won't drive it until then anyway. May try to leverage the low oil as a reason to change since this will be the first oil change on this vehicle per Jaguar specs. Still a bit surprising to me that there isn't a "run-in" oil service for a $100K performance car but I'm just a consumer and being a crotchety old fart, I have my deep set opinions on what is right or not...LOl
 
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Old 09-14-2018, 08:19 AM
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Originally Posted by Don1954 View Post
NJ! What exit?
HeeHee

JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.

100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500

https://www.prnewswire.com/news-rele...300620575.html

Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.

EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
 

Last edited by Carbuff2; 09-14-2018 at 08:41 AM.
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Old 09-14-2018, 08:54 AM
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Originally Posted by Don1954 View Post
NJ! What exit?
Originally Posted by Carbuff2 View Post
HeeHee

JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.

100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500

https://www.prnewswire.com/news-rele...300620575.html

Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.

EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
Don, with all due respect, I said phone Jag in N.J. Not sure why you insisted on what exit ?
-Carbuff, ty for providing all the answers
1-800-452-4827
 

Last edited by Magical; 09-14-2018 at 09:00 AM.
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Old 09-14-2018, 09:03 AM
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Originally Posted by Magical View Post
Not sure why you insisted on what exit ?
That's an old "Jersey Joke".

When a NJ resident is asked "Where are you from" we provide the Exit number, since most out-of state folks only experience NJ by travelling on the NJ Turnpike!

 
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