I have an appointment tomorrow for my 2d annual service and a few warranty issues.
First off, I'm hoping that the oil isn't overfilled this time as it was at the first annual service.
One of the items on my list is the infotainment update and I'm curious to see if that is done and if so, what effect it has.
As per usual I expect push back on a few items that should be covered under warranty.
My navigation system was in a malfunctioning state from Feb. 4 thru March 30 of this year, during which time it showed the location of my car anywhere from a few miles inland to a few miles out into the Atlantic Ocean. During this time it also failed to record Journeys in the Jaguar Remote app. Miraculously it self-corrected sometime on March 30 for no apparent reason--I did not attempt any resets of any kind, battery included, or anything else. Therefore, in keeping with my typical cynical nature I expect I'll get the "We could not replicate the problem" response. I expect the same response (or alternatively the "That's normal for the vehicle") for the itermittent appearance of the broken lines in the backup camera that defines the width of the car including mirrors; and also for the fact that the passenger outside mirror is not adjustable for range of dip as described in the manual.
I also do not anticipate any cooperation in warranty coverage of the misalignment of body panels either since its beyond the one year adjustment period, even though others who post here have had the adjustments made beyond one year under JTD00399NAS1.
I feel like hanging a "First Do No Harm" placard from the rearview based on what's happened to the car on other visits to the service department, but that would probably just p*ss 'em off enough to intentionally screw things up.
Anyhow, just venting in an effort to steel myself for the ensuing conflicts.

 

Okay, good luck!

 

Good luck. The service guys don't stand a chance. It sounds like you are unhappy with the service before they even provide it.

 

I"ll provide a post mortem report when I get the car back. The service department at my dealership has yet to let me down in failing to meet even my low expectations.

 

Ouch

 

Let us know! Had the exact same issues with the oil being overfilled, and my nav is doing the same thing since picking it up from the oil change. Thinks I'm miles away from my actual location. Journeys are recorded, but each one begins and ends at my house.

 

We lived in Charleston a little over a year ago and we never had an issue with the dealership there. Are you in Charleston, or Columbia? Only had the one service done on her F Pace and bought a few accessories though....

 

Chucktown, and I've bought four new cars from that dealership since 2013, two Jags, one Merc and one Maz. The service departments at all three makes, which as you know are separate although co-located, suck in my experience.
I'm leaving for the self-inflicted horror in about half an hour. I could go to Columbia or Hilton Head, but I don't think its right to have other than the selling dealer perform the service work.

 

I think it's right to let the dealer that seems to value your custom perform the service work. Otherwise, the poor dealers will never learn.

 

Side question: will the car notify me that my annual maintenance is due? I've had mine for just under a year and not sure if I'm waiting for a notification to come up in the instrument cluster or if I'm meant to keep track myself..?

 

yes it will, using an algoritm taking into account mileage and time.

 

On the older cars, there is no message. You can get your 3 included annual oil changes ±30 days of your car's in-service date. If you miss the window Jag won't do it and it cannot be entered in the computer even if you pay for it.

 

In my MY18 there's an option under Vehicle Information to show how many miles to the next service. Don't know about other MYs.

 

I have a 2014 V8S and I get a service message roughly the same time every year for the annual service.

 

I found this interesting.
The dealer gave me a 2020 F-Type P300 as a loaner yesterday when I dropped my car off for service and warranty/recall/infotainment update issues.
My 2018 base model V-6 averaged 33.1 MPG for the 87 mile trip to and the four pot averaged 29.9 from the dealership.
I am not at all impressed with either the performance or sound of the four banger.

 

I was similarly underwhelmed by the 4-pot I was loaned, it seems a bit underpowered for an F-Type. (Especially after a V8!)

 

So how was this advertised "... our best in class, Jaguar EliteCare & New Vehicle Limited Warranty, 5-year/60,000-mile coverage..." ?

Service as good as their advertising?

I myself had pretty decent service my last 2 annual service, but always walked to BMW dealership's lounge next door, to visit my fav Salesman, now Sales Manager, who sold me my last 3 BMWs...

 

Most interested in what was done with your infotainment upgrade? Did it change anything?

 

It's still at the dealership, but I'll post the results when I get it back. According to the service advisor the software update will cure every problem I presented them with except the virus.

 

When do you pick it up? Mine goes under the knife Monday.

"According to the service advisor the software update will cure every problem I presented them with except the virus."

Now I'm REALLY interested to see what happens when you get it back. What MY? Mine is the 2018...

Thanks!