True but it beats the heck our of walking[:'(]

 

BRUTAL's absolutely right about the loyalty thing, that's what I was getting at when I asked if you had service done at the dealer. Even when Jaguar gets involved the first thing the big shot usually asks is "does this guy spend money here?". If the answer is no then their response to the freebie request is usually the same. I know dealers can be expensive and can take more time than Billybobs Brake Job Bungalow but there are advantages to having your car serviced there, like properly trained technicians(dont start), parts availability, loaner cars(we give loaners to cash customers at no cost just like warranty IF you spend money here) and the all important(to this original post at least) Jaguar looks kindly on customers that maintain their cars at a dealer rather than Speedy Lube.

 

What an answer

 

An s-10 or dakotais gonna be a change. I def wont be picking up the ladies when i roll up in an s-10. but hell...its not like the jag will be down for that long. The brightside to it is that when i have a daily the jag will stay extra clean! just for that purpose of picking them ladies up!

 

UPDATE:

Had the car towed to the dealership. Let the service writer know what was up. He calls me on a monday and tells me that to inspect the car correctly the transfer case and transmission would need to be pulled at a cost of $1400. That is just for inspection!!!! I informed him that they must have not even had it on the lift yet and there is no reason to be trying to collect that kind of money for a repair that is so obvious. Now the guy gets rude with me and starts arguing. More or less i ended up letting him have it... Why pull the transmission when they can see clearly that the transfer case is destroyed without even removing it!?!?!? Well it ends up i only authorize them to take the transfer case out.

At this point i call jaguar customer service and let them know the car is there and how disattisfied i am how they handled the situation.

After no call back from either side i call moore jaguar (dealership) where they inform me it was infact the T/c. Then they quote me a $4500 repair bill with some crazy backorder for the t/c. At this point i tell them to put it on hold because they informed me that jaguar customer service had not even given them and answer back as to whether they would incur some of the expenses.

I then called jaguar customer service again. Al was "sorry to inform you but we will not be covering any expense" and then i ask to speak to his boss at which point he tells me that i may not. After this i presented him with my reasoning of the problem these cars have with the transfer case and how after many hours of research i know my exact course of action. I ask for his full name and explain to him that he can inform his comittee that i will be filing with the better business bureau and that if that does not work i will be making a small claims filing against jaguar.

At this point i am pissed... i call moore jaguar and tell them to box up all the parts, toss them in the trunk, and i will be coming to get the car with my truck and trailer. And that i would be filing a complaint against their poor attitude and service. That they in no way tried to help me any part of the way.

About 30 minutes later i get a call back from moore jaguar and the regional manager of jaguar and the service writer had spoken. It seems now they are willing to try to help me. I suppose we will see though.

I will keep updating this as often as possible. They may have lost a young customer that would have been lifelong over this situation and i hope them to loose many more as people learn how they handle their customers.

 

Absolutely incredible!
I hope they will open their eyes and help you out!

I am thinking to go for a complain too. This is too much already!

Hope for good news mate!

 

Without a doubt. It has been a couple days now and still no word. If i were you i would go over the course of action you will be taking if the car is not fixed after the high cost incurred with no resolution on your car tracus.

 

jagxtype,

You sure do know how to negotiate!!! im sure what's causing the delay is for them to come up with an action plan and getting approvals so they wont get caught by technicalities so both parties will become happy campers... I hope you get the answers and help you deserve... let us know...

 

Update: Not happy.

Today Al from Jaguar Cars contacted me after more than a week of waiting. His response was that they would cover 25% of the complete repair bill. Leaving me with 75% of the $4500 repair bill. $3375. I told Al that i would think about it and call him back for the fact i had just woke up.

So i call Al back and i inform him that not only would I not be accepting the feeble offer, that I will be in the process of filing with the better business burea and contacting an attorney. He responded similarly to "that is your decision, i am sorry to inform you that was the final offer and i am sorry that you have chosen to decline it." Now keep that statement in mind because i will be referring to it many more times.

At this point I ask why it is not covered. He replies my car is out of warranty and i shoot back that i contacted them about a developing problem while it was in warranty and THEY I NOTHING!. He then had to nerve to ask what i was complaining about that the transfer case had 30000 miles of service. And that without maintainance, components such as this fail. I proceeded to argue the statement. "Where in the manual can you tell me that there is anywhere that mentions this device being serviced? I have read that the device is sealed for life and now had failed again at 30k miles and that is after it had initially failed at 50k miles. And for what? Both being lack of lubrication because the unit had run out of fluid! What kind of racket is jagaur running where they say the device is sealed for life and they fail at 30-50k miles? Is this the life expectancy of your vehichle? are they this poorly designed and engineered? Do you need to even answer considering the backorder times this part has?"

At this point I received the statement that i told you to remember from above.

I went on to argue that perhaps if this did not have them convinced to make a stand for their vehichles that i will be organizing a lawsuit with proper proof and statistics. At mention of how many driveshafts, automatic transmissions, and transfer cases they have had to replace the guy became aggrivated with me. I asked to talk to his boss and once again i got the cold shoulder. I ended with telling Al that he has been no help what-so-ever and that the customer service at Jaguar needs training to be able to deal with and understand these very often occuring problems properly.

I suppose i have put up quite the fight considering I know my way around cars very well and most of the time they are expecting to deal with a person that is ignorant of the problems much like most service businesses rely on.

When i go to pick the car up it will be window chalked on the window "this is why not to buy a jaguar, especially from Moore jaguar Aston martin"

If you want a story of why not to buy a jaguar, this one is it. Unfortunatly for them I had been thinking about purchasing an S-type R and now i will never purchase another Jaguar for as long as i live. And i will make all efforts to sway others from having the same problems i have.

Thanks for your guys time and support. I figure this is something all jaguar owners and lovers must know.

 

I agree with your stance entirely.
Seems that they are not accustomed to customers that know about cars... sure is funny seeing that they are a CAR business?
For all the lack of training they display, they must have some training on how to get intelligent customers all riled up. They are so good at that.

 

Well i will be sure to go eat with my car parked on the trailer right in front of their dealership for an hour atleast during rush hour haha.

Looks as if i will be taking this job on myself unless the BBB can do something better. I will give it until i have a chance to replace it. I will be calling the dealership monday to inform them that they will have the joy of stuffing all the parts in a box. I will be fine at fixing this considering they do the job about as well as a blind monkey with no arms. What do i have to loose?

 

R&R of the transfer case is not soooo terrible at home. your car is not old and not high miles so the hard part of the job should be OK.
You need to undo some of the exhaust, and a few hard to get at bolts. After that it is straightforward.
Finding a used transfer case is not even that hard. If it were me I would rebuild it first.

 

jagxtype,

what are you wanting them to do? I know you might say cover it all, but I was just wondering at what "price" would you agree to have the work done? 50%, 60%, ect...

 

Jimmy,
I don't deny that it doesn't look simple but I also will be putting something together I did not take apart since they claim they had to do it to investigate the problem. I am sure I can figure it out though. But as far as getting it rebuilt, the case itself is now almost 2 cases. I do not believe it to salvageable. I will research my options for a replacement. But thanks for the advice.

Jvegas, I would be ok with 50% but really they should cover all but the labor. The part was unexceptable quality and the problem of the seal was reported just a few days out of warranty and they chose to do nothing about it. Now that makes me very irritated. Jaguar needs to pay for the part and I would cover the cost of labor. I'm not asking for a free ride and I let them know this already. I am looking for assistance with a problem they are very aware of. I will call them back Monday and ask to talk to the regional manager about the situation. I will be keeping everyone posted on the outcome.

 

I meant rebuild the used case so that you know it is in good condition.

 

that is a good idea jimmy. I am wondering what the cost is involved with the rebuild and if all the parts are available. I will most likely either buy new or buy one from a salvage yard that offers a warranty. I am not so sure that I am comfortable with myself rebuilding the transfer case. I'm sure I could hack it, but at what cost to reliability.