HOLY COW.. I am soooooooooooooo soooooooooooooo soooooooooooooooooooo happy I am not alone.

I honesly lost sleep over my rust. Jag NEVER returned calls. The travelling guy that was supposed to look at my rust never had a schedule, never met me, refused to answer hundreds of phone messages. dealer shrugged... nothing more.

I talked to Customer service.. OVER AND OVER AND OVER.... I laughed, smiled for the first few times. They at totally useless ***** there at Mawah NJ... they lie, they cheat, they do everything in their power to avoid the corrosion issue. I was so red in the face screaming at them to the point where I honestly wondered if I was going to have a heart attack from their audacity. I was honestly in tears of frustration and rage with them
THis went on for months and months and months. 1.5 years in total.

I sent registered leters to Jag Canada's president addressed to new Jersy. I asked why sent to NJ, when the prez is in Canada? they insisted that was the address to send to.
Then when the post office tried to deliver the letters.. the freaking office refused to sign for them. I had to get refunded from the post office twice over this.

I sent copies of these letters via the website email.. they were answered by some **** who no matter what I wrote.. no matter how hard I demanded to be put in touch with the president, would always reply "your concens have been forwarded to the executive office"

The dealings with Jag corporate was so awful, I cant even begin to express it.
I can only sympathise with the others that have been involved in the same ridiculous process.

Anyway.. Finally last november, I just drove the the head office of Jag Canada in Toronto. I had to lie to get past their gauntlet - they dont even have a receptionist.I was ready to chaing myself to the door if I had to.

They of course denied that the guy.. Gary Moyer was even in the building.It was a full-on confrontation.....

Finally a miracle.. Mr Moyer suddenly and magically appeared in the building and he would see me.

I told him my story that takes about an hour.. including the ridiculous 7 front wheel bearing without any warranty support. and the RUST... the detailed description of the rocker construction, the layers of protection, the exposure, rock chips etc.. every last engineering detail.

the conversation was fairly calm but eventually Gary Moyer stated to shout at me telling me
"you dont know used cars.. you dont understand used cars.. you bought a used car.. and USED CARS RUST!"
I said your business is to service Used jags too.. he shouted "MY BUSINESS IS NEW CARS" not used one, he is there to sell new cars.. period.

I said well my car was at one time new and had a 6 YEAR Corrosion warranty.

bah.. the experience obviously is nothing to be proud of for anyone.

In the end he asked me to get quotes for the repair and he would pay. eventually submitted them and actually got my first phone call from Jag saying the cheque was in the mail.

after 6 weeks of waiting I started calling again.. I got the same freaking closed door response and I had to escalate the issue back to Gary Moyers office yet again.

Finally the **** at Jag Canada had the nerve to say that the problem was that DHL courrier lost it.. that she would send another right away. that she would put a stop payment on the first one and that if I got it to ignore it. Funny thing is that when i did finally get the cheque, the date on the cheque was from before that conversation, and when i cashed it .. it had no stop payment .. a second cheque never arrived.

LIARS< CHEATERS< SCOUNDRALS....

how about that if you were in charge of customer relations? do you think they did an acceptable job? all this was AFTER they had to replace my hood twice due to the body shop screwing up.

 

Would be nice to make this headline news for a while.. sure beats the election play by play....

address is on website..

http://www.jaguar.ca/ca/en/_footer1/contact_us.htm

 

&*^$ them.. the more they help others the more painful it makes my experience.....







Jaguar Forums - Rules



















1.

Vulgar language, images and other offensive material including, but not limited to, race, nudity or pornography is not tolerated here. The Jaguar Forums staff shall be the sole judges of what does and what does not violate the boards standards.[/align][/align]