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massive oil leak caused by poor workmanship at a jaguar dealer when it had balance shafts replaced
Jaguar service plan for 2yr 21k and 4yr 42k service but wasn’t through emas and they refused to honour it
Took to an independent for early service as had a smell of oil and main dealers wouldn’t book it in due to Covid-19
Independant JLR specialist confirmed it was a bad leak and said all brakes were badly corroded and worn and needed replaced
Brake bleed nipples seized in callipers when had fluid changed due to corrosion on callipers but they did free them
JLR Assistance were called and was told by Mohammed that is could not be driven and that he would arrange it to go straight into dealers
car has been with them 4 weeks to rectify the oil leak and it did get complicated as other dealer wanted photos at every stage to authorise and pay for the work
dealer submitted warranty claim to JLR regarding brake discs pads and callipers and got a “not covered “ response and the lacquer peeling from wheels is caused by kerbing even though it’s peeling everywhere and no damage anywhere near the scuffs
JLR customer service experience agent Matt Arnold will only correspond via email 2 days after I email him and is point blank refusing to do anything
I would appreciate some help and advice from you guys on how to resolve this without having to spend £1800 on front brakes £1600 on rears and £600 on the wheels as £3900 is a lot to shell out on a car of its age with the mileage
Well, my XE is on 25k miles and a May 2017 car, and nothing like yours at all. The car has all the look of having been exposed to submersion in salt water; the corrosion on the calipers is the clue; mine have virtually nothing.
Where on earth did you buy this car ? Did you even look at it prior to purchase, as that corrosion is very noticeable. It seems to me you were sold a pup.
Was purchased privately but the corrosion was not as bad when I bought it , and even in uk with salty roads this stil shouldn’t be like this , jaguar claim jet wash
Long conversation with lovely lady from JLR but all the issues are not going to be covered by warranty as the quality of the vehicle can not be guaranteed as it was not purchased from a JLR approved dealer, have had a quote from a dealer to replace front and rear brakes
see pic
the slight damage (kerbing) on 2 of the wheels makes a warranty claim invalid as the lacquer peeling on all 4 wheels is not covered as wheels are damaged
so total bill to rectify issues with my car is £3400+
It seems to me that you bought it privately and from what your photos show, did not inspect the car very carefully, relying on the year and mileage. You have definitely been sold a pup, and I would now try to get the car up on a ramp for a detailed inspection. The corrosion on those brakes and calipers is monumental for a 2018 car on 20k miles; definitely something very wrong and fishy with the vendor, I'd say.
@paul franklin At this point, why bother having the dealership do the work? I'd have the calipers powder coated and give a local business a shot making some money instead of the dealership.
Jaguar warranty won’t help
