My app hasn't worked since 12/2016 and JLR and the dealer blame it on the iPhone 7. I got a Android phone and its the same problem and now they won't even answer my calls.

I tried it down myself to a JLR cloud sync error on the JLR side with my account and they need to fix this already. The only info I get out of this app is the gas and mileage status. Everything else keeps saying its in sleep mode and will wake up on the next drive.

 

^^ So, I am not alone in my frustration ^^

 

Looks like the car needs to be activated by dealer or Jag Service Dept. Try to login to a website and see what's there. Maybe you can activate it yourself...

https://incontrol.jaguar.com/jaguar-...wner-web/login

Edit: also you may try to remove your car and add it again.

 

I can log in and all my info is there but I see this and the tab doesn't exist to enable.:

LATEST JOURNEY

Journeys Disabled

Journeys has been disabled. When Journeys is enabled, details of your latest recorded journey will appear here.
To enable Journeys, click on Vehicle Settings, select the InControl Protect tab and use the Journeys switch.

 

The phrase "to enable Journeys, click on Vehicle Settings, select the InControl Protect tab and use the Journeys switch." is a link itself. Click on it and you will be let to a page where you can enable journeys. But it is irrelevant. Mine are disabled also - I'm not planning to record my routes and provide Jaguar with them.

Right above the "LATEST JOURNEY" there should be a name of your car. When you set up the account initially you should have named your car somehow (ex. mine is named Jag). If it is not there then something is wrong and try to add it again. On the same page in the upper left corner there is a button called "Add Vehicle". Click on it and go through the procedure of adding your car.

If you already did it then first remove your car and add it again.

To do so click on the Vehicle Settings button (right to Add Vehicle button at the opposite end of this bar) and click on Remove Vehicle. Then go through the procedure of adding your car again.


Hope this helps

 

I did all of this, and it shows that it is no turned on but soon as I leave the web page and return it is back off for some reason. I gave up o the 5th attempt. Journeys shows up on my phone app so I guess that is good enough.

 

Jorneys are not relevant to any remote start functionality. This is just the recording of your trip data.