The oil pan gasket on Xtype is not a half hour job! It is like a 8 hour job customer pay.

 

umm yah. i tend to charge warranty time.. just to get the work .

 

Sometimes thats what you gotta do. Warranty time is still good time, even though they cut it. $1300 still is a steep price for replacing the gasket. Wonder if they did anything else.

 

update on the sunroof pinch sensor. The dealer replaced the motor as the unit is a sealed unit and lubricating the slides didnt do it. Since my first visit was a disaster, i contacted the service mgr as well as the general business mgr and they were EXTREMELY apologetic and responsive. Needless to say, when I picked up my car this time, it was fully detailed and was retuned like the first day of delivery. A HAPPY CAMPER!!!

i went back to the managers and exoressed my satisfaction and looked forward to a good relationship.

 

That's the way to do it. Make your complaint and give them the chance to fix it. Most dealers truly care about the clients and we be more than happy to make amends.