Hi All,

I thought I'd share my latest service visit experience. I would say it was a very good one!

First off, this time instead of getting a clunky rental car I got a Mercedes GLK 350. Our service rep, Chrisanne, said that they are now trying to avoid using rental cars if at all possible and give out Mercedes as loaners (they're a Mercedes dealer in addition to Jaguar). She apologized that the ride wouldn't be as nice as my XF but at least it was a Mercedes. I was pleased.

Chrisanne is extremely pleasant to deal with and very knowledgeable about Jags. It was a very please experience overall.

Now, I had them look at a few items. They fixed an extremely small oil leak that's been on the car since we got it. While checking on that they found that the water pump needed to be replaced. I am a bit concerned that at 7,200 miles we had the pump start leaking (although I didn't notice any leaks), the small oil leak, and a leak in the fuel system when we first got it that caused the warning light to come on. Do we have a potential lemon on our hands?

Now since we only drive 7,200 miles a year we should have a full 5 years of warranty life. We'll see if anything else goes wrong over that time. I hope not. I absolutely love this car and can't imagine ever getting rid of it.

 

Sounds like you have a Jag to me :-)

My dealer gives out Volkswagon CC's and Jags as loaners. I had a 2011 XJL for 4 wonderful days.