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Problem with Touch Screen (keep restarting, can't get past the Jaguar screen)

XF and XFR ( X250 ) 2007 - 2015

Problem with Touch Screen (keep restarting, can't get past the Jaguar screen)

 
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Old 07-31-2014, 03:02 PM
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Default Problem with Touch Screen (keep restarting, can't get past the Jaguar screen)

Hi all,

I would appreciate it very much if any of you can help me with this problem I'm having with the touch screen.

The touch screen can't get past the Starting Screen (screen with the Jaguar logo). It gets there, then off, then restart again, then off again.

A couple of days ago, the screen was working fine, then I noticed it slowed down, but it was still able to get to the Home Screen (the main screen with all the buttons) and all the buttons on screen works fine. Then it kept restarting, at first it was able to get to the Home Screen for a bit before restarting. After a day, it was only able to get to the Starting Screen before restarting. Now it was just on and off at the Starting Screen.

I'm unable to use the radio. A/C still works fine. However, I notice that the AC will turn off and then on again after being used for about 45 mins.

I have checked all the relevant fuses. They are all fine. Once I removed the fuse for the touchscreen, the touch screen stopped working completely. When I put it back on, the problem was still there. I have recharged the battery and even took it off then put it on again, the problem still persists.

Maybe it is the Alternator? The touchscreen couldn't get enough power to run and get to the home screen? The audio system can't play due to the lack of power? (although I think the touchscreen controls the audio system, so if the touch screen doesn't work, so goes the audio). The A/C restarts after 45 mins or so due to the same reason?

Thank you very much for your help, any idea is appreciated.

Richard
 
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Old 07-31-2014, 03:30 PM
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I'd get the battery load tested. If the battery is fairly old, I'd replace it. If the problem persists, then you can start looking at other potential causes.
 
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Old 07-31-2014, 03:33 PM
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Originally Posted by nasa25 View Post
I'd get the battery load tested. If the battery is fairly old, I'd replace it. If the problem persists, then you can start looking at other potential causes.
I think the battery is fine. I had even hooked it up with a battery charger for 30 mins. Then turned on the car, the problem was still there.
 
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Old 07-31-2014, 04:34 PM
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It probably isn't this but it might be worth testing anyway - I had a problem with my touchscreen crashing when a particular USB stick was in the car. I wasn't sure whether it was a file on it or the stick itself, but it would lock up and crash then restart. Once I changed the USB it was fine.
 
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Old 07-31-2014, 06:06 PM
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Originally Posted by BruceTheQuail View Post
It probably isn't this but it might be worth testing anyway - I had a problem with my touchscreen crashing when a particular USB stick was in the car. I wasn't sure whether it was a file on it or the stick itself, but it would lock up and crash then restart. Once I changed the USB it was fine.
I have tried using a different USB and no USB at all. Nothing worked.
 
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Old 08-02-2014, 12:49 PM
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What about your iphone or iPod.... Certain files will cause a crash.
 
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Old 08-05-2014, 04:41 PM
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Originally Posted by XFactoR View Post
What about your iphone or iPod.... Certain files will cause a crash.
I don't have anything hooked up to it.
 
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Old 08-05-2014, 04:53 PM
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There is a tech service bulletin on this issue. Sorry im grabbing quick bite to eat before i turn around and keep making money or ide look it up
 
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Old 08-05-2014, 08:52 PM
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Default Had the same problem FIXED IT

It's not a big problem I had the same and fix it fast and nice

Here it is the thread link to guide you !
https://www.jaguarforums.com/forum/x...ashing-101401/


Don't forget the thanks button
 
 
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