Jag told me because I live in Florida and subject to high heat. After fighting with dealer and Jaguar regarding the same issue on my 12 XF Portfolio, Corp offered 60% in the dealer at cost. However would not tell me that cost. I told them thanks but no thanks.

After hours of some goo gone and noxeema wipes with q tips I got all the gummy coating off. They are whiney black. Be careful not to rub hard or the white button icon will rub off .

Same car dash delaminated , fought again for corp support. Cost me about 3,000 to replace a known defect

They are not what they used to be, my last one


QUOTE=Ceckman;1787386]I have a MY’13 XJ that still has a couple months of warranty left. I am just noticing that my center dash buttons have developed the sticky residue phenomenon I have read about (which I understand many vehicles have as a common issue from a number of manufacturers of this vintage / not unique to Jaguar).

For those unfamiliar, the buttons feel like they have been used by someone with sugar / candy coated finger tips - yet the stickiness will not wipe off.

I believe it is a faulty surface coating that has deteriorated from age and / or possible heat exposure (I live in the Desert Southwest).

I wonder if anyone has pursued a warranty claim for this issue and if so - any suggestions on that pursuit?

Of course if anyone has a “solve” for this other than via Jaguar - I would be interested. Thanks.[/QUOTE]

 

Shiney black

 

I had all buttons replaced under a warranty claim last year before the warranty expired. It took 15 parts to be ordered. There is a TSB for this.

 

I had read somewhere to use olive oil and Dawn dish detergent. I put a small amount of both in a tiny bowl and rub it on the surface, within seconds it loosened the goo up and wiped off with paper towel. I used a q-tip to get into the corners. I then cleaned with my normal dashboard cleaner to shine it up!! Super easy!!

 

I had had heard about a solution of olive oil and Dawn dishwashing detergent. I actually put a teaspoon of olive oil in a bowl along with a drop of Dawn. Used my finger and rub this solution on the sticky area and within a few moments, it was removing it, ALL of it! On the corners, I used a Q-tip and when I was done, I just cleaned with my normal dashboard cleaner to shine it up. Worked perfectly and all natural. My XJ looks great and no gooey mess.

 

My was also done under warranty. There is a TSB on it. You have to be firm but polite with them. Lol

 

Not sure what part of Florida you live in but Jaguar of Fort Meyers assisted me in getting the buttons replaced on my 2013 XJ that was out of warranty. Jaguar picked up 90% and I paid aprox $500. Was an easy and pleasant experience. I do all my service work there so probably helped. I am the second owner and bought from a different Jaguar dealership.

 

Jaguar would have charged $5000.00 to fix this if you had paid out of pocket? I find that to be simply outrageous. In my view, whether in or out of warranty, Jaguar should pay 100% to get this remedied. It is clearly a significant design and material defect.

 

I agree that 100% would be reasonable and maybe if I had pressed harder they would have. None the less I am quite happy to have it repaired. Many years ago Toyota had a similar issue with some of their dashboards becoming sticky and cracking. They stepped up to the plate and covered all of them under warranty. Even cars that were 10 years old at time of repair.

 

Looking for a 2008 XJ Vanden Plas, preferably black or white. Low miles, and in good condition. Please reach out!

 

This works really well.

Thanks!

 

((( 5 MINUTE FIX )))
• $1 Awesome cleaner from Dollar Tree • eye shadow brush (remove end sponges) • paper towel Ventilate your car (leave windows or doors open) This stuff works fast so there's no need to soak anything. Spray on & gently rub with a paper towel. Use the eye shadow brush (without sponges) to get in the crevices!! DONE! SUPER FAST! Don't bother with Goo Gone!!

 

My dealer is standing by their product and going to be replacing the sticky buttons and various trim pieces next week on warranty. "Iowa" says earlier in this thread that he had the same done and the dealer replacing 15 parts? Does someone have a list of the parts that get replaced so I can make sure that he dealer does them all?

 

Here is a URL to the TSB:

https://static.nhtsa.gov/odi/tsbs/20...96829-1020.pdf

 

Here is what was ordered when the sticky buttons were fixed by the dealer. The number of parts ordered add up to 13.

C2D49774 Panel Air Conditioning/R
C2D47235 Module Transmission
C2D47109 Switch
C2D47110 Switch
C2D45454 Bezel Center St
C2D46960 Switchpack Trunk
C2D47178 Switch I.C.E.
C2D47179 Switch Cruise Control
T2H3234 Switchpack Door
T2H3235 Switchpack Door (Quantity 3)
C2D47496 Switchpack

 

Thanx for the list. Also the plastic trim on top of the steering wheel column as well as the trim on the "passenger grab rail" is also sticky. Are they on your list above?

 

No, those were not replaced. Check the posting by XJsss on 12/17/2017. These is a list of parts replaced in an invoice.

 

Sorry...I am new to the forum and still trying to figure out how to use it. I can not find Xjsss invoice form 2017. Can you send me a link or something?

Tx

Mike

 

Never mind...I found it.

Thanx

 

That list is, however, for the XJ: You appear to have an F-Type R, for which the parts list may be different. (e.g. the X351 doesn't have a passenger grab rail)