When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
How can I get my past service history known to Jaguar? There is always Carfax but I wanted to see what Jaguar has on record. I’m the second owner.
I tried looking up my car’s service history on osh.jaguar.com. I get a message that the “car is not eligible”. Thanks!
OSH (Online Service History) is not available in the North American market. Europe changed to it and abandoned paper records in 2014.
Any Jaguar Dealer could lookup the service history for your vehicle from the VIN provided it has been dealer serviced. If it has been serviced independently, they will not have the records. Whether they will do it for you is subject to their interpretation of your Data Protection laws.
As Graham indicates, you may get push back due to various States privacy laws. This isn't HIPAA obviously but my guess is that these privacy laws exist to prevent current owners from harassing previous ones if something does wrong with their car.
If you do pursue it, remind them that any dealership can de-identify the previous owner with a sharpie. If the first person says no, escalate the issue (calmly) one layer at a time up to and including the owner. Usually at some point, they surrender.
As Graham indicates, you may get push back due to various States privacy laws. This isn't HIPAA obviously but my guess is that these privacy laws exist to prevent current owners from harassing previous ones if something does wrong with their car.
If you do pursue it, remind them that any dealership can de-identify the previous owner with a sharpie. If the first person says no, escalate the issue (calmly) one layer at a time up to and including the owner. Usually at some point, they surrender.
OK. I understand now. Many thanks. I'll try the dealer.
My pre-owned 2013 XKR (1-owner) was always serviced at the same Jaguar dealer in AZ and they wouldn't share any of the maintenance information or records with me due to privacy policy, they said.
What that dealer really meant was that there's no profit in it for me, so I won't do it. As Sean W said, there's no law preventing a dealer from providing a redacted copy of the service history to you.
How much are you willing to pay the dealer for a redacted copy? That's probably not enough.
Theoretically, will all Jaguar dealer performed service such as warranty maintenance, show up on a Carfax report? I could then bypass an uncooperative dealer.
I got my 2012 from a dealer in NH. and they were the dealer who sold the car. It was a trade in for an F-type . I asked the dealer for the service records and they asked the previous owner if they could share them. They said yes and I was provided with a full set of records from the purchase of the car. Also as a CPO car I had to change the dealership to one in NY where I reside. I also had the dealer service the car and when I sold it in Dec. 2019 I asked the dealer to provide the new owner with a complete set of maintenance information both hard copy and also a PDF copy. The new owner also paid my dealer for a full inspection using the CPO check list. The results were also supplied to him. The car in my opinion was in very good condition according to my judgement but the dealers report considered it in excellent condition meeting Jaguar's CPO evaluation. If I would have known that the car I had on order won't be built until July I would have kept it for another 6 months. Then again if I knew the stock market was going to cave in I could have made a bundle. Hey you win some and lose some. Enjoy the ride as life is short.
Since you already own your 2011 XK, aren't the service records a moot point?
CarFax reports only that which is reported to them, and they disclaim any responsibility for missing data. If you really must have those service records, your best way to get them from your Jaguar dealer is to pay them to Inspect your car to the Jaguar Certified Pre-Owned standards. That way you'll know what repairs are needed and the costs.
Your dealer may provide the redacted service history if you pay them for a written inspection report, particularly you include a keg!
Last edited by Stuart S; May 21, 2020 at 01:32 PM.
Reason: Revised.
I like vehicle provenance and put a lot of effort into compiling comprehensive vehicle histories. It also makes the sale a whole lot easier. When I sold my last XK, I handed over a ring binder to the dealer which contained every detail from the factory build sheet through to the last tank of fuel I added. The dealer included photos of this on their website advertisement and the car sold within days:
The internet and computerised sytems have made vehicle records considerably more detailed and standardised than in years gone by but Data Protection legislation has then made availability more restricted. I used to be able to obtain a full list of previous "keepers" of a vehicle from DVSA (Driver & Vehicle Standards Agency) but this has been stopped citing "data protection". Replacing a missing service history used to almost impossible but Jaguar OSH (where available) and DDW (Direct Dealer Warranty System) means the data is safely preserved. However, from the above comments it is clear that "availability" and "release" are very different things.
Nice Graham. I just track the year and month or service or repair. I didn't even bother the the mileage but then she's a garage queen. I have all the records from prior to my purchase as well.
My last Jaguar was an 05 Super V8 and it had a history gap. I was able to see where it was purchased in Nebraska, called up the dealership, had the records sent to me via email within an hour. I offered to pay. He chuckled and passed. It definitely helped with the sale. I got what I paid for it, maybe $1000 less, even when it hit its 10th birthday and prices were dropping like a rock.
My 2014 XK is approaching 70K miles which probably still qualifies as "regular use" although it's far from the time when I was putting over 25K a year on my Jaguars.
I've always found Jaguar Dealers in the UK very helpful with providing missing history. Apart from gaps being suspicious, I really want to know if anything has been overlooked in the service history. You were lucky with the Nebraska Dealer - I've read across our forums of some seriously unco-operative ones in the US.
Since you already own your 2011 XK, aren't the service records a moot point?
CarFax reports only that which is reported to them, and they disclaim any responsibility for missing data. If you really must have those service records, your best way to get them from your Jaguar dealer is to pay them to Inspect your car to the Jaguar Certified Pre-Owned standards. That way you'll know what repairs are needed and the costs.
Your dealer may provide the redacted service history if you pay them for a written inspection report, particularly you include a keg!
Like Graham noted, I'm thinking ahead to the sad day when I sell the XK (I like the F Type S MT but that's a discussion for another thread). I'd like a complete history to go along with the sale and to theoretically enhance its value. I'm not suspicious now about past care being deficient (I've had the car for 7 years) but the next owner might have reservations without documentation. I'll keep trying. My situation is a little complicated. My local dealer where the car was purchased sold his franchise to a nearby Land Rover dealer. My former local dealer has a second dealership 20 miles away. The dealer that sold me the car claims that they no longer have records of past service at their second location--this seems odd but OK.. My next step is the Land Rover/Jaguar dealer that acquired the new Jaguar business.
You've owned your XK for the last 7 years and have all those service records. IMHO, that's more important than the service records for the first 2 or 3 years. Even if you had them, I doubt that those early service records add any significant value or will make it easier to sell your XK.
I recommend Plan B - put the top down and go for a nice drive. That's more fun than trying to get those old service records.
...... My situation is a little complicated. My local dealer where the car was purchased sold his franchise ......
Going back to before we had OSH in the UK, my Jaguar Dealer would use the Direct Dealer Warranty system to look up the vehicle specification, any warranty recalls and service history for my vehicles. I understood this is an online system available to all Jaguar Dealer across the World. If DDW is still in use in the US, the Land Rover/Jaguar dealer that acquired the new Jaguar business should be able to access the records for you.
Unfortunately I can't call my dealer to check for you as they are closed with Covid-19 "lockdown" in this country.
It appears to me that most people who are fond of complete records for vehicles for sale are not in the USA. I've never asked to see any service records for any purchase, nor have any sales I've been a part of has anyone asked for any. I've also asked friends and acquaintances about it, people thought I was a nutball for even asking.
It appears to me that most people who are fond of complete records for vehicles for sale are not in the USA. I've never asked to see any service records for any purchase, nor have any sales I've been a part of has anyone asked for any. I've also asked friends and acquaintances about it, people thought I was a nutball for even asking.
We do get a lot of questions about vehicle history across the model forums from US members. I think from your posts you generally go for newish vehicles (?) so it's probably less important. The older the vehicle, the more interested members seem to be about its history. Factors that raised this were Nikasil and plastic tensioners on the early V8's. More buyers were becoming aware of this and started to ask further questions about potential purchases.
2011 XK official Jaguar service history
