CPO warranty is not a extension of the original warranty.it doesn't cover all the items in the original warranty.
My sticky soft buttons were covered under the original warranty,but the CPO doesn't cover cosmetic items.
So if you are still under the original warranty please report to your dealer ,if you have any cosmetic issues.
I got screwed ( my fault) because I didn't complain about the soft touch buttons when under the original warranty.
Hope I helped some owners.

 

Yes, the commonly used term "extended warranty" is very misleading.

Virtually (perhaps literally) all such 'warranties' are really insurance policies and stand alone and apart from the original manufacturer's warranty.

Cheers
DD

 

How much were the buttons? My volume one has been rubbed smooth by the last guy...

 

 

I've 'repaired' sticky buttons on Ferraris with rubbing alcohol, FWIW

Cheers
DD

 

Even if the buttons are replaced under warranty, the problem is they will eventually get gummy again, so I think it's better to correct the problem.

I went through this same saga with the sticky buttons on my 2013. Good news is the soft touch coating can be scraped off without affecting the underlying lettering or illumination. My thread about this here:

https://www.jaguarforums.com/forum/x...uttons-175208/

In that thread, I only did the center console buttons since they were the worst offenders at the time, but I recently finished the rest of the areas with the coating such as the steering wheel area surrounding the controls for the radio and cruise control. Also the buttons on the center dash for the AC. With practice it doesnt take that much effort to scrape off, but it is time consuming. Start with a fingernail or credit card to get it going. I've found it's actually easier to scrape most of it off while dry rather than trying to dissolve it first with Goo Gone or something similar. When it's mostly gone, Goo Gone or even just wipes with alcohol do a good job clearing out the rest. Going over the bare buttons after with an armor all type wipe evens out the color of the underlying plastic and will make it look like new. Do keep in mind the black plastic surrounds in the steering wheel are a little different from the actual buttons and seem a little soffter, so be more careful when scraping the soft touch coating in the surrounds. But any appearance of light scratching disappears when you go over it with an armor all type wipe.

 

I would be concerned using alcohol on anything that had painted logo's, alcohol would probably clean the sticky off but might remove logo as well. I have a friend that used simply green with good success. I bet goo gone would work as well... With anything I would try it in a small area that is least noticeable first.

Edited: Looks like Simon Tan beat me to it on the goo gone recommendation... I have to get faster with my post, I have been beat out twice this week, lol

 

 

Sticky RX Refinishing Solutions ? Refinishing Services for Exotic Car Interiors

https://stickynomore.com

StickyNoMore did my 575.

Popular on the Ferrari boards. Good guys. No affiliation.

 

There are a few places that can fix sticky buttons. All the cars under the FIAT umbrella suffer this. Why they continue to paint them the same way is beyond me.

 

Yep, the one on the steering wheel, right? Me too. I considered taking a hot knife and recutting some grooves...

 

If you read the thread I linked (https://www.jaguarforums.com/forum/x...8/#post1605264), you'll see the letters and illumination do not get affected whatsoever when you remove the gummy coating. If its black paint, it's tough as hell, as it did not scratch or scrape off at all when I was rubbing off the soft coat layer. I can post pics of everywhere I removed the soft coat layer. It all came off without a trace and without any damage. Knowing this, I think it would be absurd to go through the trouble and expense removing parts or buttons to send out for repair. I will qualify my experience as only being with a 2013 model, but as I understand it, only the 2012+ models had the soft touch coating, and earlier models had a metallic finish with green illumination and didn't suffer from the gummy soft coat.

 

 

How would it work to cut a section of black knurled aluminum bar to width, then hollow out the back to fit in place.

You could do all the buttons that way.

 

 

 

Aw, that sucks. I'm curious to see what it looks like, as that's what I was worried about happening when I first started with removing gummy layer from the console buttons. Did the whole button start smearing and turning white so that everything illuminates besides the original lettering? This is a pic of mine illuminated with all the soft touch layer gone.

 

 

S-Typer, after seeing this pic of your buttons, I'm going to ask you to take a leap of faith and just start scraping away with one of your fingernails on any one of those buttons (the A/C ones look worst to me). Once you get it going, start using the fleshy pad of your thumb to rub off the gummy soft coat. Then finish by wiping on some Goo Gone. It will be like tough rubber cement residue when you start out. I can almost guarantee the illuminated lettering underneath will stay intact despite all the rubbing and scraping as long as you don't use anything harder than your fingernail. You have nothing to lose since you're apparently already prepared to remove buttons or panels to send off for expensive repair anyway. Your buttons don't look any worse than mine used to. When you said your "Source" button had faded, I thought you meant the lettering had smeared off which would be very different from my experience. But from what I can see in your pic, that's just the gummy layer distorting things because it's dirty and breaking down and no longer as translucent as intended. Just take your time doing one button and see how it comes out.