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Replacement owner's manuals - genuine JLR

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Old 02-11-2016, 02:12 AM
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Default Replacement owner's manuals - genuine JLR

Has anyone bought from these guys and, if so, what was the quality and service like?

My car didn't come with any literature so would like to get a pack at some point.

https://www.jaguarlandroverliterature.com/jlr/jaguar/
 

Last edited by GGG; 03-18-2016 at 03:47 AM. Reason: Add 'genuine JLR' to thread title
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Old 02-11-2016, 03:46 AM
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The website is setup to look as if it's part of Jaguar Land Rover but digging into the T&C's shows it is:

Elanders Ltd trading as HindsonOnline.com
Merlin Way
New York Business Park
North Tyneside
Newcastle-upon-Tyne
NE27 0QG

I'm intrigued by this and have contacted Customer Service at JLR to find out whether it's legit. I'll post back when I get their answer.

Graham
 
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Old 02-11-2016, 09:59 AM
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Are you looking for actual "bound" copies that would have come with the car, or just the information within them (i.e., printouts)? You can find all of the manuals online (here or elsewhere) for free. My car came with the glovebox owner's manual, but nothing else. I've downloaded the rest (Nav, Radio, etc.)
 
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Old 02-11-2016, 12:12 PM
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search ebay for one.
 
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Old 02-11-2016, 02:39 PM
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I have the digital copies thanks, am after the bound copies if I can as I'm just OCD enough to want a set to complete the car.

Comparable ones on Ebay run @ $200, these guys are $140 and I'm assuming would be in new condition rather than worn.
 
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Old 02-11-2016, 04:59 PM
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Originally Posted by GGG
The website is setup to look as if it's part of Jaguar Land Rover

Graham
It is the official contact/printer of JLR publications and is authorised to supply them.

See this letter:
 
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LRPolicyLetterNew.pdf (63.5 KB, 268 views)

Last edited by Stumpy; 02-11-2016 at 05:03 PM.
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Old 02-19-2016, 03:52 AM
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Originally Posted by Stumpy
It is the official contact/printer of JLR publications and is authorised to supply them.

See this letter:
JLR Customer Contact Centre in Coventry have confirmed today this is still current:

Hi GGG

I am writing further to my previous message to advise that having enquired within the business, I can confirm that the website in question is a genuine Jaguar site. It is our webshop for owner literature, run for us by our print supplier, Elanders.

I hope this information is of use to you.

Regards

Ryan


__________________
Please note that although Jaguar Land Rover will try to assist you with your issue, we are unable to provide any direct technical advice. This account will be available between 0900 and 17:00 hours Monday – Friday. If it is outside of this time, and you require assistance, please feel free to drop us a Private Message and we’ll get back to you as soon as we can.
Graham
 

Last edited by GGG; 02-19-2016 at 03:55 AM.
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Old 02-19-2016, 04:14 AM
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That is most helpful, thanks Derek & Graham
 
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Old 03-18-2016, 12:42 AM
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I ended up ordering a full set of owner's material from them and they arrived today. Very pleased, good quality and 4 days shipping time to half way around the world. If you are after a set of new manuals, I'd suggest you consider them.

 
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Old 03-18-2016, 03:51 AM
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Chris,

Good to hear you're pleased with the quality and delivery was speedy.

I've edited your original thread title adding 'genuine JLR' to help others looking for JLR manuals.

Graham
 
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Old 03-18-2016, 05:11 AM
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Hi All

Hope this is OK to post on this thread

please contact us at contact@jaguarlandroverliterature.com if you have any questions about replacement literature, we will be happy to help

Best Regards

The JLR Webshop Team
 
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