I hope I’m posting to the right place. I have a 2018 F-pace 25t. Purchased CPO from Dallas Jaguar (in Texas) in September 2020. I only have 20k miles on it. We were driving yesterday and out of the blue, for no reason, a man comes on the speakers asking if we are ok. It was shocking but we figured we must have accidentally called somehow. A few minutes later it did it again. And within the next hour or so, it called for emergency assist 7 more times. We called the dealership who said they had no idea how to make it stop and they are backed up 2 weeks on service. Only other thing out of the ordinary that we noticed was my phone wouldn’t connect. I have the 8” screen with buttons on the sides. I have scoured the internet with no luck. This morning I drove and didn’t have any issues, but then in the afternoon it called 4 more times. I was trying to talk on the phone for work and it was connected via usb. It kept cutting out until I unplugged it. Then it started with the sos calls.
the only other thing we noticed was that when it didn’t make calls, I was in the car alone: when it made the sos calls, I had someone in the passenger seat.
no idea if any of it is related but I need it to stop! No one seems to be able to help or even able to tell me how to disconnect it til it can be fixed!
appreciate any help/insight if you have experienced the same thing.

 

Welcome to the forums Amy,

I've moved your question from General Tech Help to X761 forum. Members here with the same model will be able to help.

Graham

 

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thanks!

QUOTE=GGG;2426938]Welcome to the forums Amy,

I've moved your question from General Tech Help to X761 forum. Members here with the same model will be able to help.

Graham[/QUOTE]