Seems like it's commonly reported here that dealers often overfill oil after service, so I was not surprised this was my case over the weekend. I picked up my car Friday afternoon after taking it in for its 1-year service, along with a rattle behind the passenger seat and software update to address the shitty sound system (neither of which were fixed). Due to the car's frustrating process of checking oil level, I wasn't able to do so while at the dealer so I drove it home. Sure enough, once I was able to check....overfilled. I put about 150 miles on the car before I was able to confirm oil is overfilled, but it's been parked since. Any cause for alarm?

The car is also emitting a very loud screeching metal-on-metal sound during hard right turns since picking it up. There is nothing physically scraping that I can see in and around the wheel-well. It's also not speed dependent, but rather lean angle. Any ideas?

Still waiting on a call back for an appointment to bring it in...

 

 

Can't think of anything they would've done at the first service that would lead to the sound you describe. Could be many things but wheel hub assembly...bad bearing?

 

Check the clearance between the rotor and the rotor mud shield. In a hard right, the flexible brake line could be putting additional pressure on a shield with too little clearance and pushing it against the rotor.

 

Wheel isn't seated properly?

 

Sounds very plausible. I'll take a look this evening.

Thank you.

 

You have the dreaded passenger side rattle!! A lot of people, including myself, have this. I've taken my interior apart a few times trying to find it and can't. PLEASE PLEASE post back here if the dealer figures it out.

Dealer has overfilled my oil both times they've changed it. Both times by just a splash, a 1/5 quart or so. I use an oil extractor to fix the problem.

 

 

Anywhere in the middle is fine. This display basically depicts the final quart in your oil pan.

 

Well looks like I'm about done with JLR San Jose. Took the car back in to address the noise, overfilled oil, and recently moldy-smelling AC. The rattle is also louder now than before, but I decided to cut my losses on that one.

Picked it up Friday. As Unhingd said, the noise was caused by a shield rubbing against the rotor, even though everything looked to spec when I checked it. Here's the kicker...even though the dealer was the last one to touch anything on or around the brakes, I was charged $250 because there wasn't a "failed component" for a warranty claim. Out of all 11 makes of cars I've had past or present, this was a first.

I get in the car, and sure enough, oil is still showing overfilled so back into the shop. They said it would be at least 10 minutes or so to check the oil level, but I showed them the process of checking the oil instantaneously and they learned a neat new trick. Afterwards, the tech said he only needed to pull out less than half a quart, but he checked the level and everything looks good. I took his word and went home to park the car for the weekend. Drove the car to work today, and surprise surprise...oil is still showing overfilled and my AC still smells like mold.

I used to think dissatisfaction with a dealer was something you only read about on the internet as I genuinely could not relate. The shittiest part is that my 3 closest dealers are each 90 minutes away round-trip, but the other two only give loaners on a first-come-first serve basis.

Sadly, I wanted to order an F-Pace SVR for my GF, but that's certainly not happening anymore.

[/rant]

 

 

 

I feel your pain SVR, San Jose is closest to me too but not touching that place after the stories I have heard. Took mine all the way up to Marin for service #1 and they overfilled too (along with forgetting about it for a week...) Mine is a V6 RWD, so no one is exempt. Bought it at Livermore so might take it there next time...

 

I wonder, are warranty laws and/or dealerships all that different in the US vs UK and Oz?
Here in Oz and in the UK you do not have to take the car to a JLR dealership for routine servicing to preserve the warranty, the service (oil change etc) only needs to be done by a licensed workshop.
Lots of discussion and agreement on the UK forums about how terrible many/most JLR dealerships are (a few good ones though), and taking the car to an independent shop (called in "indy" in the UK) almost always saves lots of time, hassle and money.
I avoid my local dealership like the plague and have only ever used them once, for warranty claim work (rattling supercharger torsion isolator). I can't really try another dealership even if I wanted to as the next closest one is 700 km away. Other than that one instance of warranty work I have had the F-Type serviced by an indy when still in warranty and since the warranty expired 8 months ago I have done all servicing myself.
Why do most of you guys in the US keep taking your cars to a dealership, surely there must be plenty of quality independent shops around?

 

Well, a lot of cars have 'free' scheduled maintenance for the first 4-5 years, so you'd have to go to a dealer for that.

 

Having a car - in particular from a premium brand - serviced by a dealer sells easier down here, regardless of the dealer doing a good job...

 

Add me to the overfilled list. Instead of waiting for an appointment for the dealer to address it, I just ran down to the jag shop down the street, Gene McCafferty's Automotive Services, and they quickly got my car in. Up on the lift it went, they drained 2 quarts from it and then brought it back down to refill to the appropriate level and they put back in...just over a quart. So, doing the math, the dealer probably filled it to the RWD spec. How is this still happening?

Anyway, thanks to the resources here. I never did figure out how to get the 'live' reading going (the instructions from Tel appear to be for the older model), but in normal mode, you could see the oil being added back in.

 

SF Bay area owners, over multiple Jaguars, I have been pleased with Cole european in Walnut Creek, lied to by the Livermore bunch, and pleased with the Marin dealership. My FT goes in next week to Cole for ann'l servicing. If things differ, will letcha know!

 

.... and people still take their cars to dealers when they don't have to - for tires etc. Dealer is last choice, always.

 

Sounds like you're still paying for them in some way, though.