they buttoned up the car, hving finished everything, took it for the test drive and the check engine came on again, so I'm definitely not going to have my car for another 2 weeks. They will have had the car for about 3 months before I even know if they can fix it.

It would have seemed like unhinged anger from me, but I calmly told them I expect a call from the general manager as I still have not heard about potential buy back and new car order. I'm exhausted by this and have no room in my brain to deal with it.

 

 

That service department must be the dummest in history or there is a serious intermittent wiring harness/electronics flaw in the car that defies detection. I hope the dealer and Jaguar do the right thing and buy the car back. Sorry for all your troubles.

 

That would be "dumbest".

This is certainly possible.

I've been involved with cases where the factory sent in field specialists, engineers, and wizards....and even they couldn't fix the car. Not, at least, in a timely manner.

Cheers
DD

 

Sorry Doug. Just simulating a Canadian according to the urban dictionary. Thanks for the in depth analysis of my comment too.

https://www.urbandictionary.com/define.php?term=dummest

 

I thought I would wrap this thread up with a happy, freaking awesome conclusion, as I tapped this out to another forum member in private message. Thought this would be helpful for the ages/posterity, and I also just thought it might be good to know how HQ handles stuff like this:
---

They had it for 3 months and 2 weeks (that's one time in shop, not overall, which overall it's likely been in the shop longer in its 3 years than my 95 Wrangler has in 23 years total).

It's been in about 8+ times for this same issue since 22K miles after an O2 recall started the problem. I was frustrated and basically my belief was that even if they fixed the car, I wouldn't trust the engine, wouldn't know the long term damage, etc. So I started a buyback inquiry on the 22nd of July (my bday), as I came back from vacation on Lanai, and knew I was coming back to a car that was still not functioning. One week later (the car at the dealer had not been fixed, but they thought they were close), I got the call from JagHQ about the buybackinquiry, and they said they would review all the dealer receipts, etc and would decide if they would buyback the car. They noted that usually the process takes a bit over a month.

Within the next week, the dealer had "fixed" my car. I picked it up, and there immediately was a coolant leak issue, so I had to take it back in after the weekend. Palmface.

When the car was with the dealer that Monday, and **less than a week after being told it would take a month to review the buyback**, Jaguar HQ/Corporate was like "Oh good god yes this is a lemon" and ok'd my buyback, and sent me up the ladder to a consumer affair rep.

The dealer finished my problem car, and it's "fixed", and they tell me to pick it up, while I still work on the buyback....

I'm still comfy with the buyback, even if my 2016 was fixed, because a) I don't trust that the problem is resolved forever, and b) not sure I trust the engine after what happened.

This is where it is ABSOLUTELY GLORIOUS!

Under CA lemon law, I am in line for a "substantially similar vehicle" and she wants to begin the search for a car somewhere in the states that matches mine. I say I built mine out and there's no car like mine. She's like "fine... build out a new one". I build out a 2019 manual identical with mine, except a few slight options have changed. Now they have heated/cooled seats, etc. The camel interior is gone and now it's a Sienna brown (nervous if that clashes w/roof). Disappointed I couldn't opt out of the heated windshield tho. Also, the configurator is weird. In the front end, it doesn't have all the options the back end summary page has, especially the 20" cyclone tires are hidden in a sub menu on the last page. Weird.

Anyhoo... she's pretty sure any depreciation will be either only 20K miles (instead of the 40K, because they will do it when the problem started), and then told me they might just wave the mileage depreciation in total.

Now, she's building out the car with Jag HQ/Corp, and was like "Do you mind driving your current car until the new order is completed and delivered"??

I was like "no". =) Their also going to pay for a new protective coating, and transfer or re-buy my dent/ding/rim protection too.

I basically drove 40K miles in my 2016 (with massive interruptions due to the lemon-y taste), and now I am getting a 2019 delivered that is *basically* just a "swap" out, and I don't know if I will have *any* real costs. I had fully paid for my car, and she says that speeds up this process. She was relieved. I was relieved because they have been SO incredible and helpful and enthusiastic to make me happy.

So I am now a modern Jag loyalist, probably til I die... because legal lemon stuff aside, *THAT IS HOW YOU HANDLE CUSTOMERS WITH AN ISSUE*. So happy, so completely pleased. Everyone should cope with horrible issues for a few years just for this type of unexpected treat!!! Sorry for the ramble. Case closed.

 

Love the dummest joke, other poster. =)

But in comment to your statement, I really should give my dealer a fair shake, and clear up that they had field/regional specialists overseas, *AND* on site, helping the dealer mechs. They weren't dummest alone. =)

 

That's awesome - glad you're coming to a reasonable resolution that will let you love your car (albeit a new one) again.

 

Glad to hear this worked out for you. I think many manufacturers want to address these problems and satisfy their customers. When I read from others upset about not getting relief through the buyback process, it seems sometimes the “whole story” is not being told, or they are being totally unreasonable. I don’t think manufactures as a rule are not out to screw customers, and I am pleased to hear Jaguar did the right thing in your situation.

I had an issue with a new BMW I purchased in 2011, 600 miles after delivery. After about 8 visits, months in the shop for a problem with the convertible top, the dealer gave up. The service advisors and manager were great, but just as frustrated as me. I kept my cool, contacted BMW and their immediate response was truly amazing. Within a few days, they sent a factory rep to inspect the car and agreed to the buyback. The process was easy and painless. I ordered a new BMW which took 8 weeks to arrive. BMW let me continue driving the lemon car until delivery since there were no safety issues involved. I turned in the buyback car, similar to a lease return, got a check for 100% of what I paid for the car including tax, registrations, fees, etc. I drove the car for a year and a half, minus time in the shop, while driving brand new loaners, for free. My new car arrived, and it was completely trouble-free. The whole experience should have been documented as a textbook case study for how to handle these situations.

Enjoy the new car! Post up photos when you get it.

 

Uncle, I wouldn't say the case was closed until you have your new car and you are completely happy with it (and the changeover costs you little or nothing).

 

Yaaaa buddy!! So glad to hear! While I agree with Oz, I hope it works out well for you. Finally some compensation for all you've been through.

 

And the changes to the car aren't so different I feel like I am missing out on my original one.... lights, grill gills, etc. =) Wise words, Oz. Thanks. =)

 

 

Hi, if you are looking for the best California lemon law attorney, you can contact to the right person. they are a local law firm that has been helping consumers with CA lemon law cases for many years and they have obtained outstanding results. they would like to share their knowledge with you absolutely free.

 

Old thread. I'm pretty sure the OP got a replacement car from Jaguar.

 

That, and only one post, and it's a borderline ad?

 

Also, an attorney is not needed to file a lemon law case. It is an issue of use value and safety and I have been part of numerous lemon law and magg-moss cases, as a consumer, representative of a car dealer, and an expert witness. Attorneys are not required; however, for a strictly consumer-protection related issue (I.e second owner where lemon law doesn’t apply) a good attorney can send the necessary documentation and knows the ins and outs of how to settle or effectively handle a court environment.

 

It is an ad, but one that doesn't even remember to say who they are talking about, with odd grammar to boot.