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Moderator help request

Old Jan 15, 2021 | 03:50 PM
  #1  
Johnken's Avatar
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Default Moderator help request

This site keeps wiping the screen white and I can't see what I am typing when I try to post here. Problem compounded by fact the post button disappears too.

May be related to site's auto save if it has one.

Any suggestions would be really appreciated. Ever heard of this? Been about 2 weeks now.

Thx. John
 
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Old Jan 15, 2021 | 04:51 PM
  #2  
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Originally Posted by Johnken
This site keeps wiping the screen white and I can't see what I am typing when I try to post here. Problem compounded by fact the post button disappears too.

May be related to site's auto save if it has one.

Any suggestions would be really appreciated. Ever heard of this? Been about 2 weeks now.

Thx. John
What operating system and browser are you using?
 
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Old Jan 15, 2021 | 04:59 PM
  #3  
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Android google
 
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Old Jan 15, 2021 | 06:04 PM
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John - not sure as I don't use the mobile version. I've moved your post to the feedback section where the folks at IB will see and can better assist.

Cheers
Steve
 
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Old Jan 16, 2021 | 12:07 AM
  #5  
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In order to assist, you'll need to provide some basic information, such as:
1) What browser are you using?
2) What extensions/plugins are used with the browser?
3) Accessing the Mobile Skin or the full view desktop on the mobile device?
4) What device is being used?

Have you tried another browser?

I use Android and the stock Chrome browser does not do what you're describing. In fact, this is the first time I've heard of such an issue across the network. It sounds to me there's an issue with the device rendering the page - possibly low on resources.

Originally Posted by Johnken
This site keeps wiping the screen white and I can't see what I am typing when I try to post here. Problem compounded by fact the post button disappears too.

May be related to site's auto save if it has one.

Any suggestions would be really appreciated. Ever heard of this? Been about 2 weeks now.

Thx. John
 
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Old Jan 16, 2021 | 12:11 PM
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I have also experienced the white screen, several days ago but not recently.
. Android only, desk top was fine.
. If it continues I'll post specific info.
wj
 
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