Hello all,

This is my first time visiting this site and I have noticed that there is a good sense of community here. I’m praying that someone can give me some insight.

I purchased a preowned 2009 XF and it is a lovely vehicle. Recently I had to change the battery due to electrical issues and opted to have Jaguar of Tampa install the new battery.

When the work was done the service guy came back with my car and told me that I had a broken sunroof. I promise that before I took it to Jaguar, the sunroof was fine. I took it back as it was clearly off. The front part of the glass was raised and it allowed water in. The service guy had the workers disconnect the sunroof and they told me it was sealed but just didn’t work anymore. I have the paperwork that shows the service manager listing items like scratches etc but he did not list the sunroof. He mention that after it had been broken.

I currently have it taped so water won’t leak but it has already taken down all my head liner. I promise they broke it but they refuse to admit it.

Does anyone have any advice on how to handle this with Jaguar? I’ve placed dozens of calls and even spoke to corporate in London. I was promised resolution but nothing.

If I have to pay to get it fixed myself that’s ok. I just need it fixed. Has anyone else had a similar problem? Also I cannot find a shop that will work on it.

If anyone can help I would be more than grateful and would repay the favor, somehow. If you have any insight please email me at tmpullen.iv@gmail.com.

Thanks you all very much!
-Thomas

 

I guess I don't understand?
Your willing to pay for the repair yourself so why didn't you ask the dealer to fix it?

You have a 10+ year old luxury car I don't see how or why Jaguar would cover this? As you found out I don't think your going to get any help from Jaguar?

If you can't DIY the repairs a 10+ year old Jaguar is a very bad purchase. This forum can help you do the repairs but if your going to the dealer for something as simple as a battery change owning a used Jaguar
will be a very expensive ordeal.
.
.
.

 

Welcome to the forum. Your sunroof and/or windows may just need to be reset. There is a section in the owners manual on resetting the sunroof (page 160 in my 2010 manual) after the battery has been discharged or disconnected. Worked for me. Hope this helps.

I would also advise finding a good independent mechanic in the Tampa area (perhaps some other SW Florida member can chime in) who has experience working on Jaguars. Taking your car to the dealer is the last resort, unless of course you have deep pockets.

Cheers,

Stu

 

And that answers his question how? If you can't help why post?

He took it into the dealer and thinks the dealer damaged it, so there's that on Jaguar for sure.

You will see from the above that the sense of this community is abusive behavior, so you got that wrong

Try the reset as the nice and helpful member recommends. Also, there are four nuts that hold the sunroof in place make sure they are all in position they have a knack of getting loose or falling off

 

The service manager did a walk around and marked the scratches on a diagram of my car, which I signed. After the battery change he altered the paperwork. I still have all of the paperwork. I tried everything short of vulgarity and violence towards at the very least, 5 different employees. I was promised a call back every time but nothing,

I purchased the battery from the dealership as I was already near the dealership and the price was comparable to buying it elsewhere.

I am not a DIY guy, I tend to break things when I try to fix them. When I asked for help, I was hoping someone had some advice in regards to what I can do concerning the responsible Jaguar dealership. I don't know if you know what it is like to have your sole source of transportation literally have a hole in the roof but I can assure you that you would want to get it fixed even if you were ripped off. I live in Florida where we get a few inches of tropical rain every week.

I thought that maybe someone may have had a similar problem and was able to have it fixed without paying thousands of dollars to the dealership. They will charge at minimum 25 times the cost of parts needed. I know that there is an honest mechanic out there that would do it for a fair price. The problem is that there is not one mechanic or auto glass repair shop within 50 miles that will touch a Jaguar with a broken sunroof. Perhaps if I was able to have more insight, perhaps the parts needed that maybe it could help my chances of finding a decent mechanic do the repair. I promise on everything, my vehicle was fine (minus having an old battery) until Jaguar of Tampa got a hold of it.

Believe me, I spoke to representatives from all over and exhausted every option I have short of paying an attorney to deal with Jaguar. As you said it is a 10 year old vehicle. If I try to sell it as is I will lose a great deal. I love the car and I want to keep it and trading it in really isn't an option for me because I am not going to accept pennies on the dollar for the car. I am stuck, hence the request for advice.

 

No matter how nice anyone can be about it, saying that the decade old european import is for people that know their way around cars, will sound harsh. At minimum the person should have enough wits about them to find a good local independent mechanic shop, that is even willing to work on these things. And within towing distance. A single trip to a dealer can mechanically total the car with a bill that is more than the car is worth.

https://www.jagshops.com/search?q=tampa

 

So did you try resetting the sunroof according to the owners manual like I first suggested? You don't need a mechanic for that. You just need to follow the instructions and push the button.

 

Let me fix that for you ... Not all European imports are crap like Jaguar. Just Jaguar and maybe Italian cars lol BMW, MB, Volvo last forever and are routine maintenance cars. Nearly as good as Japanese now, but Jag no..... So who would think that.

I have had Saabs ( just bought another with 156K miles on it) they last forever. I just sold my 2002 C240 for $4000 and it ran like a top, 1. Also had a 2007 C280 (even had the original battery )that was hit and totaled I would have kept that forever and I even got 7K for it, was super clean and 120K miles. Same year Jag with that many miles? 5K max. All easy to fix, parts last forever. Jag sucks but I love them ( this is my 4th) but I wish they were made for the long run.

 

BMW a routine maintenance car? lol - "German Reliability" was the biggest lie the German car manufacturing industry ever sold the world. In the 1980s and early 90s when they were built like tanks - sure. Throughout the 2000s ask anyone with an N52-engine'd BMW how much they enjoyed their car's maintenance even outside their extended fuel pump warranties, and Mercedes quality was quite frankly laughable.

Japanese cars however have always been fantastically reliable, once they'd stopped them rusting long after even French manufacturers like Peugeot FFS had licked galvanization of steel in the early 80s.

As for Saabs - I really, really miss my 9-3 convertible. I paid around $1000 in the UK for it, drove it around for a year with the rule that if it wasn't raining the roof would be down, and it didn't miss a single beat. I even sold it for around the same money a year later when I moved to the US. One of the best cars I've ever owned, bar none. Sure, the gearshift felt like a spoon in a bowl of soup, but that was more than made up for by the SID display having every single pixel working.

 

^^^Correct about the german makes, some are even worse.

I agree with you but having lurked this forum for a couple years it becomes apparent that narrowing it down to just Jaguar gets a lot of butt hurt. And I believe it falls in the brand bashing category of forum rules so they can lean on that. We will have to concede that most european brands make very few of their own parts, if any, and just assemble from the same part suppliers with the same planned obsolescence baked in by design. Saab may have been the occasional exception and the internal strife caused by when they were re-engineering GM supplied assemblies makes for some entertaining reading.

So the phrasing I like is 'Jaguars break in the most interesting ways' which I think most can agree on. However there just is not another car on the road that offers the set of attributes and bang for the buck of a well sorted one. When I bury the loud pedal on my straight-piped 400+ hp supercharged V8 I quickly forget all the problems it has.

But it is definitely a car for individuals 'in the know', and I wish the forum was more forthcoming about what people are getting themselves into. Subject for another thread.

I had a problem with the sunroof area as well. Aside from the excessive wind noise(what the hell, on a modern car), the fabric from the sliding panel separated and started sprinkling the interior with sticky orange dust. An interesting problem!. As if Jaguar headliner glue tech has not gotten any better since the 60s and it just falls into the 'they all do that' category starting after about 5 years from production. Somehow the Japanese and Koreans now have managed to make it last the life of their cars? Ok then, it's intentional.

There are really no pictures or instructions for sunroof issues on the forum, I looked. The service manual glosses over it as with most things. Drop the entire headliner, hours of disassembly, reassembly no thanks. On both sides of the sunroof there is this accordion rubber thing that can be pulled back. Behind it are 2 bolts used for adjusting where the glass sits. For the OP they might have come loose and it could be just coincidence that it happened at the dealer. Unless the motor just decided to pack it up and jack knifed it. On most other cars, small chance and I would have the same reaction. On the Jag, *anything* is possible, anytime. Getting a Jag back from repair more broken than it went in? Totally normal. So better not to give it to anyone in the first place. I removed the sunroof glass and ripped the sliding panel out completely through the top. Reinstalled the glass adjusting it dead flat, still made barely any difference in the wind noise department. But it is done and it didn't cost anything, monetarily. The real price is the risk of screwing it up worse than it was to begin with. Most of the time it works out, for me at least.

I couldn't own this car without my chosen career background, the amount of technical troubleshooting the field requires transfers over to automotive diagnostics. The other phrase that comes to mind is 'Jaguar - making mechanics out of customers since 1935.' It seems funny but it is really not optional. It is nice that this forum even exists but people who are obviously not into figuring stuff out should be more readily encouraged to just bring the car to salable condition at an independent and move on to something more... predictable. Before the sunk cost fallacy gets them stuck like OP.

Telling some nice lady to pull codes when she can't even work a bluetooth connection, is ridiculous.
https://www.jaguarforums.com/forum/s...-p0174-218861/

 

I'm not gonna read all the responses but I would bet a years pay they DID NOT break your sunroof. From your description of it sticking up in front, we would have to remove the trim unbolt the panel, raise it up and tighten. MY first thought reading the title was a sunroof where the bolts had loosened and fallen out dropping the front of the panel. This is very common and you have to drop the headliner, find the loose bolts, apply blue locktite and reinstall.

 

@davetibbs LOL, I just bought a 2006 Saab 9-3 convertible Aero last week for $2500, just to keep me on the road while I fix some "known issues" with my Jag and have for my beach house next summer. Bought it from a lady who had it since new and NEVER put the top up (and it shows). Bought it with 150,000 K miles on it knowing it will keep running while my Jag keeps sitting...

Sad to see what Saab did to themselves when GM was kind enough to lend a helping hand and leave Saab alone to be Saab. Too bad the Swedes are a proud people (sometime too proud) I worked for a Swedish company for long while so know how they are) I now am suffering with an annoying (but technologically superior) fiber optic audio set up that Saab developed on their own while GM had perfectly acceptable systems they could have pulled from. The stories of what went down are stuff for Business schools to analyze.

I guess I have been lucky with my Mercedes, the 2002 I had since new (well I bought for my mother) Added a C280 for my father in 2007) Had a 320I right after college.

That said they are not as prone to so many ( i will call them odd) issues as any jaguar I have owned, for sure. But of course that is just me (and most of the folks I know who own newer (2010+) MB versions at least. I know the 2013 E350 I was looking at when I bought the Jag would not be sitting in my driveway waiting for me to get to fix it "for a KNOWN issue". So there's that.

BTW thank you for being helpful and welcoming and a gentleman at all times, members like you are why I join a forum.

@litteredwithfaults I agree I have seen more that a lot of "butt hurt" from members here if you appear to have any sense of naivete. Personal attacks (boy you're stupid for buying a car that I love but of course you should have know better everybody HERE does) That's a brilliant and not helpful attack. It looks as though it makes some people feel like big ****, by making others feel like they made a big mistake buying the car that THEY THEMSELVES SAY THEY love. I think that is BRAND BASHING.

I came from the Saab forums which are mostly dead now that the brand is dead. Over there people were polite and helpful, hand-held new owners through "known issues" that would pop up at 150K miles. Neither of those I see here (very often at least) Known issues at 150K miles I mean lol

I have no time for insults and non-helpful comments, here or in my real life that and will smack down any loser who does that to me or any other, member till I get banned

Get used to it, put some big boy pants on and lend a hand. People come to forums like this for help with an issue for their cars, if you don't want to help STFU.

@Brutal To the point as always, thank you.