Hello everyone,

I'm new here and new to my 2012 XJL, Supersport. Having an issue with the handset being recognized that maybe someone can help with. Sorry for being a bit long-winded, but trying to give as much info as possible so that you may be able to better assist.

When we first got car 3 days ago we paired our Android phone via Bluetooth without a problem. A couple stops or hours later, had navigation on and tried to cancel guidance with voice command and it said "handset not connected". When we looked at the phone, the Bluetooth was still showing connected. How can we fix this? It seems handset stops being recognized.

In other words, nothing is disabling the bluetooth and the handset is still paired when in sleep mode. All the phone functions work if you manually press the buttons on the touch screen, i can receive calls without a problem, etc., but when you use the voice commands it will go through all the steps e.g., phone, call contact, etc., but then when it comes to calling the contact it will then say "handset not connected". Again, if you then check the touch screen and the phone, they are showing as paired and connected. So I am unable to complete the process of the call. I then have to touch the buttons on the touch screen of the car to be able to make or complete the call. Again, if anyone has any idea what is going on, any help will be greatly appreciated.

 

Sorry folks, dont mean to bump this up again, but i can't imagine that noone has experienced this bluetooth issue. Can someone please help? This problem is driving me nuts. today, it worked intermittently all day. dont understand what the problem is with the car recognizing the handset is connected. if someone sees this that has experienced same problem and found some resolve, please advise. thanks again.

 

Have you gone through the Voice Tutorial as suggested on page 129 of your owners manual?

 

Yes, I already went through the voice tutorial. That isn't the problem. If it weren't recognizing my voice, I wouldn't be able to use the NAV or other features, as I am able to do. My problem is with the bluetooth stating my handset/phone isn't connected, when it actually is connected.

If anyone else can offer some further guidance, I'd appreciate it. Thanks in advance.

 

Can anyone help please?