I am having a problem with Ultragauge funcioning properly. After setting up the first page to display the parameters I wanted, coolant tempt, MAF, mpg, gph,etc it seemed to work perfectly. Even worked in my XJ6 although mpg and maf are off by a factor of 100 which is the problem with the XJ6 measurement and not Ultragauge. The last time I used and plugged it after starting the car the boot up resulted in all pages in the Ultragauge being blank. All my set-up parameters on page one and any that were on other pages were gone. I was driving the car a significant distance and wanted to monitor coolant tempt as it was a very hot day. I had to stop the car and reprogram page one to get the parameters back I wanted.

Contacting Ultragauge has so far resulted in a notice of a bug in the gauge that is caused by unassigning a parameter rather than just assigning a parameter in its place. I didn't do that. It had been working fine for several driveing cycles then suddenly dropped all programmed parameters.

Has anyone else had this problem with Ultragauge? Unless a solution is found I don't want the unit and don't recommend the unit to anyone else. It is not difficult to program, but you can only do it in the car with the switch on.

 

The only problem I had was not setting the forced protocol to 9141 when I first got it. I only use it on my XK8. May be switching cars set it back to default?

 

If I recall once it is unplugged from the car it goes back to the default.

 

I don't keep mine plugged in, just use it for long runs. There is no problem with that. However, I believe the introduction made mention that if you switch vehicles it will reset and must be reprogrammed. I'm going to connect it to another 97 owned by a friend and see if that gives the same result.
RJ___________
97 XK8 Conv 85K mi

 

Thanks guys. But I have unplugged and plugged it back in on either car and switch it between cars with no porblem before. And it didn't go to default. It just errased the parameters I had set and NONE were displayed.

Not real satisfied with the reiability of this unit.

 

???

 

Sounds like you are unlucky and have a faulty one. I have had no problem with mine.

Is it still under warranty? Send it back and get it replaced.

 

I agree about getting a faulty one. And would gladly send it back if I could get in touch with their support and get a response. No phone contact possible. Email only but won't answer the ticket after the first response.

I don't recommend Ultragauge if for on other reason is they essentially don't have any post purchase customer service.

 

It is a pity to hear their support is poor. Can you try and raise a new ticket?

The most important part of any company is after sales support!

I have the return address, but you probably need a return reference first.

UltraGauge Repair
PO BOX 2777
Canyon Lake, TX 78133-0014

 

I have raised a new ticket. No response yet and I will keep you informed.

Yes, you are dead right. The most important thing is after purchase support, especially with a new product and new company.

I'll keep the forum informed.

 

In the one and only response I got from the company they said that once a parameter is programmed it is locked in and will stay there until something else is programmed in its place. So much for that. It works that way sometime and then again it decides to erase the programmed parameters and one has to start over again which is a pain in the a.s.

 

I can only tell you how mine works and as long as I keep it plugged in to the same car the parameters stay the same. When I unplug it from the car and plug it back in it hunts and identifies what is available before it displays. The only thing I can say is that my unit was purchased about 2 years ago and the technology has changed since.

 

Finally got a response, but it is like they didn't read my write up. They referred me to page 16 in the manual which is only a list of parameters the Ultra gauge will read. So far they are not listening and I have requested info on how to return the unit and so far no response.

Not good customer service.

 

That is both bad and disappointing!

Sounds like the support system could be menu driven, using people with little or no product knowledge.

Many UK companies contracted their customer support systems out to Indian call centres etc. using such systems and it caused them bad publicity and loss of customers.
Many such companies have now returned their call centres to the UK.

Lets hope Ultragauge/Nexzor discovery the error of their ways soon.

 

I just reviewed the Ultragauge forum and the drop out problem has happened to another customer. He unplugged to use an anaylzer and when he replugged it dropped the set-up. Essentially the same situation. This was some time age and he has not received an answer. So I don't think I will get any help either.

Anyone considering ultragauge should go and register on their forum and review the posts. Very interesting. I get mor help here than there.

Thanks guys for you interest and help. I'll keep you informed.

 

Stumpy, I think you are dead right. Reading the forum I get the feeling they have done exactly as you described. I'll wait a little longer, but if still no support I will go to the sticky and recommend Ultragauge be identified as having very poor to no support.