I dinked around with this last fall (2024) over a period of weeks. Contacted HERE (the nav ware people) and Jaguar. Following the existing steps on the Jaguar/nav site, I needed to input my VIN. The site would never accept my VIN. HERE and Jaguar just pointed fingers at each other. So, I put that project on hold.
This past week (Jan.2025) I started on it again, using various search terminology in the Google box. I don't have an SD card slot in my 2017, just the 'magic' USB port in the center console, and I do have Touch Pro.
I believe this is the website that has the USB directions:

https://jaguar-ngi.welcome.naviextra...tml#get-update

The update process is basically to have a USB with 8 GB free. Download the updater to your PC, then insert the USB in the car, follow some steps, put it back in the PC, a few more steps. I also printed off the whole PDF for reference. If the car is 3 years or newer, the update is free, older than that, you have to pay.


Going to attempt this either today or sometime this week. Sure would be nice if this works!

 

Try searching the forum for more information. There are posts about it.

 

Thanks, Valerie. I’ve never updated the maps on my 2018 XE with ICTP. Maybe I finally will. What did they charge for the update?

 

CPQ100... have been all over the forums, google, with no clear definition. There are two models of nav/entertainment units.. incontrol touch and incontrol touch plus. Going by the photos, I have InControlTouchPlus (ICTP) I also have the USB connection in the console, and NO SD card.

So had some time after finishing my chores, got to play with the car. Took the USB and stuck it in, just pressed the start button (manual trans). but, yeah, the car has to be running. -4 F here in Curdland (Wisconsin) so no opening the garage door to start the car.

Spent more time coming up with various search strings.. seems there are different versions of the nav for the same car. Some of the directions say that the car will ask you to log in to your InControl Account.. which I have, for the Jaguar Remote... but they show doing that on the nav screen in the car. That log in request has not shown up for me, but maybe that's related to trying to do this with the car not running.

Still can't figure out why my 17 character VIN isn't accepted on the Jaguar map updater screen (maps and services). I have a valid Jaguar InControl log in, which it does accept, but that's as far as it gets.

DJS.. hope this works for you...sorry if I offered you hope, when there may be none. :-(

 

Does your Incontrol account include a subscription for the map updates? You need a subscription to get the map updates. I have a 2018. When I login to Here to download the map updates it tells me when my subscription to get the updates expires. I have the USB port and no SD card slot as well.

I have never had to put the USB in the car prior to doing an update. Once I download the update and put the USB in the car the car prompts me to do the update.

 

This is how the InControl map updates work on both the 2018-2020 as well as the facelifted 2021+ cars (I don't know if the older cars work differently). With an active account/subscription, just log in, download the map update to the USB stick, then go out to the car and insert it and it will prompt for the update. Very easy, and they offer updates monthly here in the US. All US cars come with a 5 year free subscription.

 

This is a MY2017, built late 2016. It had some of the idiocies of early cars, like the flanged coolant pipes. It also has the blue ambient lighting, but that was not enabled until I bought it in Oct of 2020 and my JLR tech got it going. It's not the color choice lighting, just the soft blue in the doors and center grab handle.
The PO used the nav. as there were "favorites" that were still stored in the nav system. I cleared all those out. I have used the nav, but have never seen the login screen appear. I have explored every button and sub-menu in nav. That's why I had hope reading the instructions in the box (above) that I could get it going.
I do have a Jaguar Incontrol REMOTE login. It is a subscription that allows me to 'view' where the car is, if it is locked, secured, if there are any windows open. For example, we were away on vacation, I could log in and make sure the car was safe in his garage. Just recently, it appears that an update came through, that puts a locater dot where my device is that has the app on it in relation to where the car is. Handy if you have parked somewhere and can't find your car, it's nighttime and you are too far away to have fob help.( Like in an EAA parking lot) ;-)
So that system HAS to know that VIN and that I own the car.
Somehow that info has not migrated to the Nav. I have a Nav login that I use on my PC. I get in ok, but when I go to Maps & Services, I am asked to add my vehicle.. It doesn't accept my VIN , so I can't move forward to get a subscription. That's why I thought that the directions above would work, because the car would put its ID in the info on the USB. On the PC the map updater would recognize the car, ask me to pay for Nav update, put it on that USB. The the USB would go in the USB port in the car, the car would find the update on the USB, and all good. I hoped that this would be a workaround for the nav site that wouldn't take my VIN. If it gets above 30 F this week, I can get the car out, running and try the USB method again.

 

When you talked to the Jaguar and Here folks did you impress upon them that you wanted to buy a subscription to upgrade you maps but were unable to? I am thinking the prospect of dangling some potential money in front of them may motivate someone to help you.

I do think that once you get the system to accept the VIN you should have no issues. One other thought. Have you tried contacting your local JLR dealer about the issue?

 

I spent the better part of a week with the HERE group. After explaining my situation, including having only USB, they responded with directions for an SD card. I also explained that their site would not accept my VIN. The responded with needing to know if I had the required 64 gb flash drive for the download. I reiterated that their site wouldn't accept my VIN, so why did it matter at that point if I had a 64 gb???? It was obvious to me that they were just bots and knew nothing about what they were doing.

Did talk to my JLR tech. He offered to look in to it. He reported back that he couldn't get the nav upgrade with my VIN either. I hate imposing on his kindness, so have not checked back as yet.
In the scheme of things, for me the remote subscription for $70 USD a year has more utility. The existing Nav Data is OK. I live in an area of Wisconsin that doesn't add new roads or routes and we don't take that car on long distance trips. It hasn't sent me the wrong way for the times that I have used it. I just thought it would be good to get an update since the car is going on 8 years old. I am ever hopeful a breakthrough will come.

 

You might also want to try searching the UK forum or posting there. Someone there may have run into the VIN not being accepted issue before.

 

I've updated my 2016 twice, only after they discounted the update. The second time was not as painful as the first. It was better at resuming after stopping the car. I must have the earlier system than you, since my updated came with USB drives for the update. Which system Do I have? If I cared more I could tell you, but it's not that important to me. Nevertheless, I'll look up any information and instructions for you if that might help. Let me know. I save that kind of thing.

Still, it's irritating. I've updated my mother's Kia twice by copying files to an SD card and swapping the one in the easily accessible socket in the dash.

 

Let us know what you find out. I've got a MY18...

 

I saw the post below on the UK forum and it may represent a solution to the problem of having the VIN recognized so that map updates can be downloaded.

https://www.ftypeforums.co.uk/viewto...f4178a6dc791c9

 

Yes, I put that out on that forum you cited. (I'm HLUB34A on that forum). My 2017 had one previous owner, not sure what may have been done under that ownership.
I bought the car in 2020. I have never seen this Nav log in screen. I have literally scoured that Nav app ON/IN the car, and don't see any link to a log in.
The idea of the VSS database residing in the cars' brain somewhere makes sense. It would explain why when I try to enter the VIN on the Maps and Services page, that I am directed to "enter a Valid VIN". I talked to my JLR tech about it... he thought, being a dealer that he might be able to do it. But, he didn't have the car, just did it from the website.
This F was built late 2016 and had some 'transitional' components.. the flanged heater pipes as an example. I also noticed AFTER I bought the car, that the blue lighting in the doors and in the underside of the center grab handle did not light up. Tech dove in to it and found where to get it enabled. I'm wondering if somehow this NAV stuff is also not fully enabled. The nav works fine on the car. It knows where I am, I can input a site/address/etc. and it shows routes, options, etc.
The interesting thing is that I was able to subscribe to InControl Remote. That app knows where the car is, shows it on a map graphic, as well as the car's status... locked/unlocked, if it has gone to sleep. So the car HAS to be communicating successfully via its VIN. Recently Remote has started showing a black dot that indicates where I (and the app) are in relation to the car. Earlier in the week, I stopped in to dealer and showed Service writer the app. It showed the car in my home garage, and the black dot (me) at the dealership location.
Upshot is that I have an appt, mid-Feb. 2025 to have that VSS checked out. I understand about the unit being 'bricked', but would hope that the dealer would stand behind their work.

 

Got this from my dealer:

If you go to https://www.jaguarusa.com/ownership/...tes/index.html you will need a USB drive with 64GB of space. It will take you to the In Control Route planner page and you may need to create a profile and password (if you do not already have one) to download the new map file to your USB drive. Once on the USB drive you can plug that into your vehicle and follow prompts on screen to install the new map file.

My SVR is in storage, so if anyone wants to give this a try, let me know...

Good Luck!
Feral

 

Hi and yes, have gone through any number of online routes to get to that page.

I have a valid log in and it gets me to Maps and Services.

The issue is and has been, that site will not accept my 17 character VIN, after log in and when it asks you to Add a Vehicle

You CANNOT get any further with obtaining the download via USB without that system connecting with your car via its VIN

No VIN no update

HENCE, my thinking that there is SOMETHING within the car's brain that has to be enabled/updated/cleared etc to allow that VIN to go through to the Maps and Services website.
Because that Maps and Services offers the capability of sending a route you plan TO the car, there has to be communication between the website page and the car. Until that VIN gets accepted and put in, aint gonna happen.

GIGO

 

Pardon me if I am out of line here because I haven't read all the comments to see what precipitated this discussion. Let me just add my two cents, and that is I performed the map updates for the USA yesterday and the process was simple, straight forward and took less time than estimated by Jaguar. Even though I primarily use Google maps I feel inclined to keep the Jaguar nav system updated (esp. while that is free).

 

If you have time, do read it... but I think you may have purchased your car new... I did not and I think that may be part of the issue.

I think those that are successful are the original owners and some how 'mated' their car with the Nav system soon after purchase.

Somewhere in my car's brain, it is associating its VIN with someone else, the PO, most likely.

The Nav system needs to know the VIN so when you do any route work, you can send it to the car, or so I am led to believe from reading Jaguar Nav info.

You have the USB storage format? and you were successful.. That's good!

Hopefully when I get to the dealer in a couple of weeks, we can get this sorted.

 

I'm not sure that's right, but the end result is the same. I suspect that the website is giving you that error because the VIN is already there in its records, and that the error message is deliberately vague.

When I've updated my system the USB drive has software that is keyed to my VIN and the checking is done at installation time. Attempting to load the update on a different vehicle will fail, but there isn't any communication with the car from the vendor at registration.

 

If you look back above at my post # 16, in the box graphic, it cautions you to be careful with entering the VIN so as not to connect it to the 'wrong' car.

I believe this supports my assumption.