My car only usually does a few miles a day and after being stood for a week had a flat battery. It started quite easily with a bump start and after taking it for a good run has been OK since. However, the SAT NAV screen is asking for a system PIN which I don't have as I bought the car second hand. Does anyone know if there is a factory reset PIN that will give me access to my radio and Sat NAV and so on please?

 

Welcome to the forum MatLeach,

There isn't a backdoor PIN to get round the Security Code on UK spec vehicles. However, any Jaguar Dealer can look up the code for you from the VIN. They usually ask for proof of ownership but very rarely charge for this information if approached in the right way!

When you get a minute, please follow this link New Member Area - Intro a MUST - Jaguar Forums - Jaguar Enthusiasts Forum to the New Member Area - Intro a MUST forum and post some info about yourself and your vehicle for all members to see. In return you'll get a proper welcome and some useful advice about posting to the forum.

Graham

 

From my recent experience Graham is spot on with his suggestion.

I changed my battery and then discovered that the " Security Radio Code" on my Jaguar credit card type security back up did not work.
I called in my local ( one mile away) main dealer and they used the VIN to find the required one.

( I can only assume that, unknown to the previous owner, the unit must have been changed )

 

Try the following:

Enter any code 3 times so that the display shows "PLEASE WAIT" Simultaneously press ">>" "PTY" "A.MEM" should only take 2or3 seconds and radio turns on.

 

Really silly question: what happens when >> / A.MEM / PTY doesn't do anything?

Got my X400 back after a new DMF was fitted, and have got no radio, SatNav or even the menu to let me change the screen brightness. Obviiously the battery was disconnected, as it should.

Tried the three finger salute and it did work once, but only briefly.

The time-out after three failed attempts at the PIN isn't timing-out – I can reset that by disconnecting the battery again – and while I appear to have most things from the car's service history, I don't have the code written down on any of the paperwork.

Do I have to go back to Jaguar? Once the trade seller gets round to sending off the log book – he's unlikely to have it, having claimed not to have the locking wheel key despite having removed it on the space saver and insisting it was in the car (it wasn't, unlike a second key that "it didn't have"). I've got the green part, so I am covered, but not sure that's enough for Jaguar?

Please don't say I've got to go to my local dealer: I felt like something that someone had trodden in last time I visited and I'm in no hurry to repeat that experience.

 

Post #3 is self explanatory = VIN, proof of ownership at Jaguar Dealer = gets you radio code

 

So was post #4 but sadly neither deals with the specific question. Three things:

• The half hour "time-out", which I presume is a real thing because so many people mention it, doesn't time out – is this indicative of other issues?
• I am not in possession of the log book, because the trader who lost/mislaid the wheel key has taken at least four weeks to do the paperwork, making it difficult to prove ownership. I live in hope that the log book will arrive every day – or that he will return my calls, telling me he hasn't started it, so I can do it online (apparently you can't if the manual process has been started)
• If I can avoid going into my local dealer – or at least my local one – I will.

Many people are espousing #4 as a solution, and I have seen multiple real time videos of people using it (British accents and RHD cars, thereby reducing the possibility of different international requirements) – and at least one has said they used it after the code they paid for from a dealer didn't work! – as well as many people on this and other forums being charged by their dealers.

What I was looking for was anyone who had come across the system locking up completely having entered the PIN incorrectly three times. Maybe the ones that work as per #4 have been unlocked?

Luckily, disconnecting the battery resets the time-out again so if I do need to go to a dealer, I can at least enter the 4-digit code: the keypad is currently locked again having used my three attempts a second time, in case the first time was a glitch.

I will continue waiting for my log book to come back in my name so that I can prove ownership, and then go the second nearest dealership, but if anyone else has experienced the full lock-up after three incorrect PIN entries, I'd still be interested to learn if lead to any further issues.

Apologies if I seem a but curt: if I had visited my boutique dealer before buying the car – who "couldn't" remove my locking wheel nuts and would only sell me a new set with a new key! – I probably would not have bought a Jaguar at all. And I'm frustrated by a simple thing that won't even let me set the clock, because the original dealer didn't put the radio code on the form designed specifically for it! I've got the key transmitter code, which I daresay I might need one day and will be grateful for, but not the locking wheel nut code (local Jaguar Specialist dug me out of that one, and got the DMF work as a result) or the Radio Security Code.

 

You should be able to get another Jag dealer to help. You might even try a Ford dealer, you never know if they still have the Jag database in their system.

 

Display shows LOCKED 10 You will need your Unlock code for the radio (see above) With radio off press key 6 and hold while turning radio power on, continue to hold key 6. After 15 - 20 seconds the screen will say CODE Release key 6 then enter your unlock code.

same info needed here and cost $25 USD =

https://www.radio-code.com/Jaguar-Pa...radio-code.htm

Oh and btw post #4 IS NOT CORRECT = "Enter any code 3 times so that the display shows "PLEASE WAIT"
You DO NOT ENTER code 3 times.
NOTE – “PLEASE WAIT” will initially be displayed on the radio LCD and may remain for up to 30 mins before “CODE” is displayed.
(1) Press the [A.MEM], [>>] (fast forward) and [PTY] keys simultaneously, then release. (May take more than one try)
(2) If it worked you will see "WELCOME" on the LCD display. All presets will still be as before the battery was disconnected.

 

Dealing with these one at a time:

I have never seen "LOCKED 10"

Entering the wrong code three times will bring up the "PLEASE WAIT ..." message, and in THIS SPECIFIC case, as previously mentioned, the 30 minute time-out didn't time out.

Pressing >> / A.MEM / PTY very many times made no difference whatsoever after a first brief but short-lived success. I went to see my local specialist and he suggested that the age of the car was a consideration: mine is a facelift 2008 model

... and a £35 bill: "Jaguar have changed the way they do this, it is now a part number and you order it as a part".

That's why I was at my local Jaguar specialist, who confirmed it and said there was no way round it for him.

There is, but I'll come back to that.

The second Jag dealer was no more help..

BUT – and it is a big but – I paid £1.95 on eBay for a code from a trader called "eseller-store". You need to take your radio out – and I am delighted to say that's a ridiculously easy job to do, and to replace it – because you need the serial number from the bottom of the tape or CD unit.

I daresay it could have been done for less – there are similar people offering it for 99p – but I was running out of patience ... and love for my Jaguar.

Sadly, as the icing on the cake, having disconnected the battery again to clear the time-out that didn't, I was greeted by the "PLEASE WAIT..." message again. Great.

Tried a second time.

Tried the hard reset: removing the positive lead and earth that on the negative terminal to clear any capacitors (apparently).

Tried waiting for 30 minutes with the touch screen lit and ignition in position one for half an hour – in case that was the condition of the time-out.

Tried an air blaster behind the CD player keys in case something was preventing contact.

And always still "PLEASE WAIT ..."

I looked at Jagdroid, and was on the verge of asking whether that still required the damn system to be unlocked, but as a final act of desperation, I removed the radio again, looking for a hardware reset button.

No there isn't.

I removed the CD section from the bottom, stripped the face off it, blasting the stripped components with canned air, reassembled it, switched the ignition on and "ENTER YOUR PIN". Result!!

Would the £1.95 code work?

Hell, yes.

Now it might have been a result of the CD being disconnected for a period of time – I didn't time it – or maybe there was some crap lodged in there somewhere: don't care. I've now got the key-code, have written it on the card that came with the car that the dealer didn't fill in, and I have got a clock that tells the right time, can adjust the brightness of the display and can change the volume of the phone to be audible when driving! And I've got Audio and SatNav.

Thanks to all those who took the the time to try and help: hope this experience might help others who are as pissed off as I was about having to pay £35 to Jaguar to make fundamental parts of the car work, which directly impact the driving experience.

Let's hope things settle down now ... well, after replacing the top pulley at some point in the near future.

 

Thanks for the update, I've marked your thread as RESOLVED.
I'd be hacked of about a £35 charge also.