XF and XFR ( X250 ) 2007 - 2015

I need your help - Restricted Performance

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Old Sep 1, 2014 | 10:04 PM
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Default I need your help - Restricted Performance

My Jaguar XF 2009 has jsut begun fallen apart after I reached 35,000 miles. Last month I had to replace the air compressor unit that operates the air conditioning at a cost of 2334.97 dollars. Work was done at the dealer. I have the old one if some one wants it to rebuild. It's free, just tell me where to send it.

Now my "restricted Proformance light is coming on as do my engine light. After turning the vehicle off and letting it sit a while the warning lights aforementioned goes away, but have the tendency to come on again every two to three days. My dealer here is raping me when ever I see him, fore thus far he has pounded me for over 6200.00 dollars.(ie) he charges me over 350.00 for oil changes, 490.00 for transmission check, 580.00 for spark plugs, 296.00 for air filter etc etc etc.

Can anyone out there help me with some expertise about these warning lights?? What should I do and who should I go to???

Thanks
Warner
 

Last edited by GGG; Sep 2, 2014 at 02:34 AM. Reason: add detail to thread title
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Old Sep 2, 2014 | 02:31 AM
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Welcome to the forum Warner,

I've moved your question from Jaguar Forums Feedback & Suggestion Center to XF/XFR forum. Members here with the same model will be able to help.

My first step in troubleshooting the warning lights would be to get the codes read. If you posts the actual codes back here you will get information on exactly what they mean and the possible causes.

Please follow this link New Member Area - Intro a MUST - Jaguar Forums - Jaguar Enthusiasts Forum to the New Member Area - Intro a MUST forum and post some info about yourself and your vehicle for all members to see. In return you'll get a proper welcome and some useful advice about posting to the forum.

Graham
 
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Old Sep 2, 2014 | 09:58 AM
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You are nuts to take an out of warranty Jag to the dealer. Jaguar encourages gouging of customers and even Jaguar for warranty work.

You need to find a trusted independent. Find your local Jag Club and ask them for a mechanic.

You way over paid for that simple, common A/C issue. Stop the madness.
 
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Old Sep 2, 2014 | 11:42 AM
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Hi Warner...
What's become clear to me is that Jaguar have nearly no clue as what can be the underlying cause of some of these codes that throw the car into the damned Restricted Performance state. On the one hand, yes, we want the car to be clever enough not to spill its guts at 80mph but on the other, they really need to track better what's causing it and pass that info out of the damned car EMU and into the mechanics' hands.
My dealership stabbed about in the dark for 6 visits, charging me for replacing perfectly good parts (it seems) until they stumbled upon the root cause (I assume) as the issue went away for a year (after a few £Ks).
Fast forwards 12 months and, ho hum, here we go again. More RP issues, more parts replaced and now my dealership wants £3,500 (~$5,000) to replace a plastic intake manifold. WTF?
As soon as you get it working again, sell it!
 
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Old Sep 2, 2014 | 01:56 PM
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Originally Posted by warnerjlee
My Jaguar XF 2009 has jsut begun fallen apart after I reached 35,000 miles. Last month I had to replace the air compressor unit that operates the air conditioning at a cost of 2334.97 dollars. Work was done at the dealer. I have the old one if some one wants it to rebuild. It's free, just tell me where to send it.

Now my "restricted Proformance light is coming on as do my engine light. After turning the vehicle off and letting it sit a while the warning lights aforementioned goes away, but have the tendency to come on again every two to three days. My dealer here is raping me when ever I see him, fore thus far he has pounded me for over 6200.00 dollars.(ie) he charges me over 350.00 for oil changes, 490.00 for transmission check, 580.00 for spark plugs, 296.00 for air filter etc etc etc.

Can anyone out there help me with some expertise about these warning lights?? What should I do and who should I go to???

Thanks
Warner
Did you get a 50000 mile warranty ? My car came with a 50000 mile warranty!
 
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Old Sep 2, 2014 | 03:03 PM
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Originally Posted by MarksXF
Did you get a 50000 mile warranty ? My car came with a 50000 mile warranty!
It's usually years or miles whichever comes first and his car is a 2009 likely > 5 years old....
 
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Old Sep 2, 2014 | 08:13 PM
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Originally Posted by warnerjlee
My Jaguar XF 2009 has jsut begun fallen apart after I reached 35,000 miles. Last month I had to replace the air compressor unit that operates the air conditioning at a cost of 2334.97 dollars. Work was done at the dealer. I have the old one if some one wants it to rebuild. It's free, just tell me where to send it.

Now my "restricted Proformance light is coming on as do my engine light. After turning the vehicle off and letting it sit a while the warning lights aforementioned goes away, but have the tendency to come on again every two to three days. My dealer here is raping me when ever I see him, fore thus far he has pounded me for over 6200.00 dollars.(ie) he charges me over 350.00 for oil changes, 490.00 for transmission check, 580.00 for spark plugs, 296.00 for air filter etc etc etc.

Can anyone out there help me with some expertise about these warning lights?? What should I do and who should I go to???

Thanks
Warner
Sorry I can't help with your RP message but.....

The compressor may and I stress may just have been the piston sealing ring ( Not that expensive ) if you know what you're looking for and supplied by one of our members for a small price.

Its a DIY if that was what it was.


@ wat007 - Jaguar is NOT the only OEM to throw parts at a car to try and resolve an issue, it won't be the first and not the last.

I suggest its down to the owner to be a little more responsible and perhaps a little less trusting.
I've already responded to your request for help in your other thread.
 
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Old Sep 2, 2014 | 11:51 PM
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Dude,

I cannot help you, except give you some advice, stop using the dealer for OIL change ! You can go and get one done at "oil changer" for $50...
 
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Old Sep 3, 2014 | 04:15 AM
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Originally Posted by wat007
Hi Warner...
What's become clear to me is that Jaguar have nearly no clue as what can be the underlying cause of some of these codes that throw the car into the damned Restricted Performance state.

...

My dealership stabbed about in the dark for 6 visits, charging me for replacing perfectly good parts (it seems) until they stumbled upon ...
It helps if you realise Jaguar probably know lots and could fix it BUT you are not going to Jaguar. You are going to a DEALER and they are FRANCHISES. Some are hopeless. Stop going there unless you absolutely must (e.g. warranty, so free, work).

Find someone who cares & knows what they're doing. Typically an indy. (Or DIY if at all possible.)

If Jaguar could do one thing it would be to POLICE THEIR FRANCHISES and cut 'em off when useless.
 
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Old Sep 3, 2014 | 01:44 PM
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Try calling around to one of these independent shops in your area: Jaguar Repair Shops in Kansas City, MO | Independent Jaguar Service in Kansas City, MO | JagShops.com

See what they have to say and maybe get a second opinion.

If you are not a member of the JCNA, then you should consider joining. Fellow club members can be a wealth of information and recommend repair shops and dealerships that won't rip you off.

The local club in KC can be found here: sc16 Home Page
 
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Old Sep 4, 2014 | 10:54 AM
  #11  
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There's a reason why people call them "*******-ships"... myself included.

As others have suggested, never take an out-of-warranty car to a dealer. As you've learned, they love to bend you over the table and they go in dry. First steps is to get an OBD-II reader and see if there are any codes in the ECU. I presume there are so once you have those that will certainly help pin-point the problem area.
 

Last edited by JimC64; Sep 4, 2014 at 07:29 PM. Reason: edit taken out
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Old Sep 4, 2014 | 10:52 PM
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Originally Posted by lotusespritse
You are nuts to take an out of warranty Jag to the dealer. Jaguar encourages gouging of customers and even Jaguar for warranty work.

You need to find a trusted independent. Find your local Jag Club and ask them for a mechanic.

You way over paid for that simple, common A/C issue. Stop the madness.
WHOA, man, this is COMPLETELY WRONG. I do all the service for Jag in my area and YES, I AM the dealership. If we are 10% different than an independent, either they are using crappy aftermarket parts, or we are not doing the same repairs.

Yes, you got reamed on that compressor. I would have source an aftermarket equivalent, and did it twice today. Some dealers are interested in helping the client. Some are not as motivated.

If you only have 35k on your vehicle, I would have asked Jaguar for some financial assistance. That's WAY low miles, and the vehicle should not be having that many issues.

If you're worried the dealer's reaming you, PM me and I'll tell you what the real price SHOULD be. Factory AND aftermarket. I will match any independent, and have technicians that have been working on Jags for 20+ years do it at the same time. Your local may not be as interested in helping the locals, but when he sees his work going away, he will change his tune.

Firstly, you need to have the codes pulled from your computer. Send the codes to me an I'll tell you most likely what needs to be done...

Not all dealers are bad. I will go above and beyond for my clients. If I can help u save money in any way, I've done my job.
 

Last edited by ServiceMasterD; Sep 4, 2014 at 11:13 PM.
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Old Sep 5, 2014 | 12:45 PM
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The only way a used Jaguar with no warrantee works out is if you can DIY.

This entire forum is for just that.

You would be making a lot of money if you could get $350 for an oil change!I don’t know what you make per hour but that is a LOT more than I make!!

I think he meant the AC compressor and not the air compressor for the airsuspension because the XF does not have that. It was the XJ that had so much troublewith the compressor sealing ring on the compressor.
.
.
.
 
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Old Sep 5, 2014 | 02:56 PM
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I gotta chime in...you have received very valuable information. So use it to your advantage. Check for independent shops, I found one for a brake job and saved myself about $1,200. So shop around, but get those codes read and findout what is really happening.

If you ever do go to that shop again, tell the General Manager that you are not going to recommend them to anyone for anything, because you feel that you were taken advantage of, you may be surprised at the result. P/R is important to these dealers and they do not want negative publicity.

Good luck
 
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Old Sep 5, 2014 | 03:55 PM
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Originally Posted by ServiceMasterD
WHOA, man, this is COMPLETELY WRONG. I do all the service for Jag in my area and YES, I AM the dealership. If we are 10% different than an independent, either they are using crappy aftermarket parts, or we are not doing the same repairs.

Yes, you got reamed on that compressor. I would have source an aftermarket equivalent, and did it twice today. Some dealers are interested in helping the client. Some are not as motivated.

If you only have 35k on your vehicle, I would have asked Jaguar for some financial assistance. That's WAY low miles, and the vehicle should not be having that many issues.

If you're worried the dealer's reaming you, PM me and I'll tell you what the real price SHOULD be. Factory AND aftermarket. I will match any independent, and have technicians that have been working on Jags for 20+ years do it at the same time. Your local may not be as interested in helping the locals, but when he sees his work going away, he will change his tune.

Firstly, you need to have the codes pulled from your computer. Send the codes to me an I'll tell you most likely what needs to be done...

Not all dealers are bad. I will go above and beyond for my clients. If I can help u save money in any way, I've done my job.
I absolutely love your good guy attitude. It's admirable for a dealer to try to do a good job for their clients. But at the same time, you absolutely live in La La Land. It's the biggest joke in the world to think Jaguar dealerships are affordable compared to independents in general. Maybe the independents in your area gouge their customers as much as the dealers, so that makes it within 10%, but that's not the case around here.

The local Jag dealer doesn't give a crap if you take your car somewhere else after it's out of warranty. They make so much money off of Jaguar while the car is under warranty, they don't need the suckers that pay out of pocket. So you are WAY WRONG that they care.
 
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Old Sep 5, 2014 | 11:46 PM
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Originally Posted by lotusespritse
I absolutely love your good guy attitude. It's admirable for a dealer to try to do a good job for their clients. But at the same time, you absolutely live in La La Land. It's the biggest joke in the world to think Jaguar dealerships are affordable compared to independents in general. Maybe the independents in your area gouge their customers as much as the dealers, so that makes it within 10%, but that's not the case around here.

The local Jag dealer doesn't give a crap if you take your car somewhere else after it's out of warranty. They make so much money off of Jaguar while the car is under warranty, they don't need the suckers that pay out of pocket. So you are WAY WRONG that they care.
1) You obviously have no clue as to how repairs are priced, by your statement that Jaguar dealerships are never affordable or close to independents, unless the independent is gouging. I match, and beat, prices all the time, so the weather here in La La Land is awesome. If an independent is using factory parts, where do you think they will buy them, Pep Boys? The ONLY place to buy factory parts is, say it with me, the dealer! Yes, you can find a few parts on Ebay being whored out by desperate dealers, but the vast majority has to buy factory parts from the dealer. So...do you think they can sell them for less than me, when we give independents a 10 to 15 percent discount? No way. So the ONLY way to sell it lower is if their labor is waaay lower, or they use aftermarket parts. That's where I come in. I have no problem cutting my labor rate to match any reasonable independent. By reasonable, I mean not a hack shop that bids something ridiculous. I lost a job today because of it. Of course, an independent Jag repair shop brought their customer's vehicle to my shop because they couldn't diagnose it. Yes, it happens every week. Several times a week When we diagnosed the starter and relay, I quoted him $585 installed for an aftermarket starter. He found someone that would do it for 90 labor (ridiculous) and an $80 part from Pep Boys. No way I can compete with that, but when his client gets the car back after having that $170 starter done, and finds out they drilled through the trans housing to access one of the bolts, they're gonna be a little pissed. That's another thing most people don't understand is VALUE. If you don't mind someone doing a hack job for less money yes, you can get it cheaper most of the time. Not always though. It may take an independent 10 hours to diag a car, where it would only take me 2. I will be less money, and less invasive on the vehicle.

Your statement, "They make so much money off of Jaguar while the car is under warranty, they don't need the suckers that pay out of pocket. So you are WAY WRONG that they care" is the most ridiculous one of all. The factory pays SH$T for labor. Three weeks ago, we had an F-Type come in with valve train noise. After pulling apart the vehicle, dropping the engine, disassembling a cyl head (we have to follow procedures dictated by Jaguar Tech Hotline - the tech's resource for issues) we were into the vehicle for 3 days. THEN, we had to disassemble a head, replace several valves, and put it back together. All told, we had 8 full days of labor between a senior tech and his assistant. At 8 hours a day, that's 64 hours. The tech, and myself, got paid 22 hours worth of labor, and $650 worth of parts. If an independent worked off that margin, they would be out of business in a year. They pay .2 hrs to replace a coolant expansion tank. They pay 2.9 hours for a friggin' differential on some models. So YOU are WAYYY off on that one.

Back to your regularly scheduled program...
 
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