I have a 2017 F-type R. It was parked over winter for almost 5 months. No issues when parked, I left a battery tender connected. Upon my return to fire the car up in the spring, it wouldn't start. The battery was fully charged, the lights all came on and the gauges moved around the dial as they typically do when you hit the start button, by then no starter motor engagement. I initially thought maybe the starter motor was hung up. My remote app said the car was asleep and that I had to start it manually. Clearly that wasn't the problem as it didn't work. I tried disconnecting and reconnecting the battery (rebooting), but that made no difference. I tried holding the 'roadside assistance' button in until it blinked, but it never did. I looked online to see if anyone else had experienced something similar, but it seems no one had. Eventually after a week of trying different things (and praying it would just wake up), I had it flat-bedded to the dealer. $2050 later, they said the Telemetrics Control Module (TCU) was dead and needed to be replaced. The module from Jaguar is about $900, but there are used ones on eBay for $100. Apparently, it lives behind the seat somewhere as they said seats had to be removed. It makes no sense that a module can fail when the car isn't even being used, but they replaced it and my car is now back running. One thing though. The remote still says the vehicle is asleep and the hood is open, neither of which are correct. I deleted the app and reinstalled it, with the same results, so I guess now my app isn't working either. Bloody frustrating.

 

If the dealer replaced the module I'd have thought it should be up to them to sort out any collateral damage. Get them to wake the vehicle up. Or maybe contact InControl and see if they can do anything ....

 

Did you just miss the 5-years warranty period?? 2017-2022??

 

My 2016MY warranty expired in 2020, despite being first registered in 2017, because dealerships of that time actually activated the warranty upon receipt of the vehicle to the showroom. This could have also happened to OP, except a year later of course.

 

Yes, they go by the date the car was first registered. This is why I always tell people to pay attention to the Date of Manufacture sticker in the door jamb, you'll be surprised how early in 2016 a 2017 model can have been manufactured. It expired a few months ago.

 

They were fairly useless. As the car hadn't been used, I was sure this was a software problem to do with the Remote App and suggested the get the factory on the phone. There MUST be some way to reboot the telemetric system and app? Anyway, I went for a good drive this weekend. The TPMS was not registering, and the app still says the car is asleep. If things don't sort themselves this week, I'll get them back on the phone. It's a pain in the butt though as the dealer is over 45 mins away and I have to sit around while whey work on my car, or take a loner, then return AGAIN.

 

Perhaps they changed the rules at some point in the past, but my understanding is that the warranty (5 years) now begins on the first "in service" date, meaning the date the vehicle is first sold (to a customer).
This is certainly how I believe the warranty on my 2021 is scheduled. This is also the way the free annual service date is applied - one month either side of the "in service" date.

 

IIRC, some dealers are punching those in early as "in service" doesn't necessarily equal purchased.

 

So, the fact that some dealers are screwing their customers does not make it right.
Every definition of "inservice" I have read indicates date first sold to first customer, not an arbitrary dealer date.
Now if the car was a demo and actually registered as a sold vehicle, then that is different.
If I were in the position of the OP and the problem occurred during the first 60 months after it was first sold, I (and my lawyer) would be having a serious conversation with JLR.

 

You are obviously new to the Jaguar world. At one point half of the Jaguars in dealer stock were punched. We used to call them ghosts. A very common practice when dealers were trying to meet quota's or JLR were offering an incentive to show sales numbers. You don't hear much about it any more as there is very little inventory. This practice enabled the dealer to sell the car @ a reduced price and still make money. The issue only comes up when a car is purchased. It has no effect on a leased car.

 

And that practice was acceptable to JLR??
Says a lot about the company and their dealers!!
I guess it is "buyer beware"
You are not paranoid - they really are out to screw you.

 

I think you will find it was quite common with many highline manufacturer's. This has been discussed at length on other posts.

 

+1

Alfa 4C owners and other car manufacture forums have seen the same thing on low moving volume cars.

 

My dealer said it's from when I bought it, so either they changed something or the dealer is opting to do this, because I brought this up because people were talking about it on here.

 

This is 100% correct. For anyone buying a Jaguar and wanting to see if it is under warranty, simply ask the dealership to see when the warranty was "punched" in the JLR computer system. Cars were routinely punched up to a year (or more) before the car was actually sold to the first owner. The only way to know is to ask before you buy. An honest dealer can print out the page and show you the "in-service" warranty date (mine was 10 months before the car was ever purchased). That is the only date that matters and it drives everything else. And once it's in the system for a VIN it cannot be changed. So buyer beware.

 

It was this program: VIP (Vehicle In Progress). Except 'days into warranty' would more likely be months.
https://coleeuropean.com/cole-vip/

 

I am a bit at a loss to understand why this practice is apparently accepted as "normal" by some members.
At the least is it misrepresentation. At worst, downright theft.

 

No one is saying it's acceptable. When you deal with low volume cars, you either deal with it or you don't get what you want. You can always order a car which removes this from being a problem but that comes at a premium. You'll pay a lot more for ordering a car than picking up one that is already on a lot.