Reedman Toll Jaguar, in Levittown PA, is no longer. No service, no sales (though, they do have cars listed on their website, but there is nothing in the lot), nada.

Closest, if you are in the north Philly area, is the Willow Grove dealership (The Great Britians, which you can see from the PA Turnpike just east of the Willow Grove/611 exit), or Cherry Hill.

Just a heads-up. I have a feeling they weren't moving enough iron for JLR and got their franchise pulled. Sad, but maybe I can offer to take that big pedestal leaper off their hands...

 

That pedestal leaper would look grest on my front lawn next to my pink flamingos

 

It's kind of funny, that you phrase it that way. The JLR dealership in Syracuse, NY closed it's doors 2-3 years ago, and THEIR complaint was that they could only get 20-25 cars a year, from JLR, and it wasn't enough to keep the business in operation.




My local Jag dealer, in Rochester, NY, move a couple of years ago, and the new location has their "leaper" on a 25-30 foot tall pedestal, as opposed to the 5 foot tall on that was at the previous location. I offered to buy the "short" one from them..........

 

Actually had to go in for the 30K service (which is how I found out that Reedman was no more...), so ended up at the Great Britians out in Willow Grove. Of course, my rear brakes are due (they're down to 3/32"...i measured), but the quote of over a grand for 4 pads, 2 disks, and a wear sensor made me say "WTF?" Well...yeah, if you're using gold plated disks and pads made of some rare earth. My normal wrench for my X308 said the parts (and that's akebono pads and centric disks) run about 350; 375 if I go with cross-drilled. and he'll do the job in 2 hrs including the computer reset of the parking brake...so, less than 50% of the dealer quote. Of course, the dealer has to pay for the marble floor in the waiting area, overstuffed leather chairs straight out of gentleman's club, free coffee, and the Wall Street Journal at each seat, but really? Well, that's the price to pay, right? I did get a chance to drive a new XE while I was waiting, though. Sweet little sedan. A bit more 'sporty' than the XF in its ride (about the same difference between the XF and the XJ8), but certainly worth a serious look when the XF is due to go to the next owner.

Not to say I'm not happy with the service that I received at willow grove (car was valeted after oil change, tire rotation, alignment, air and cabin filter replaced), but for non-warranty work (the car is on CPO till the end of '18, and only has 30K on the clock), I'll use my indie Jag-trained mechanic (Jaguar Specialists in Fallsinton PA) with whom I've developed a working and trusting relationship with. Dealer for warranty and scheduled work...Ross for the stuff that the dealer has to pay for the overhead with...

 

I'm rather disappointed in the wear rate of the XF's rear brakes. I had to change the ones on our car at 24,000 miles. And in most cars, the fronts wear at a quicker rate than the rears, so when I heard the rears "grinding, I simply assumed that the fronts needed replacement too. (actually, they didn't)


I ordered Beck Arnley rotors (4) and PowerStop ceramic pads, from Rock Auto Parts. IIRC, the cost for the entire deal was about $350. I did the work, and found the e-brake re-set procedure on the Internet. The parts replacement was basic, except the rear caliper pistons have to be screwed in, as well as pressed back into the calipers. I had to modify my piston tool, as the pin spacing is unique to the XF. The e-brake reset was really easy.


I don't work quite as fast as I used to, but still, the job took less than a day, including changing the brake fluid, using a suction tool. I saved a lot of money, and the ceramic pads generate a LOT less dust.

 

Brian;


Thanks for the info on Reedman. I liked their service group. Have you tried Cherry Hill Jag? If so, any thoughts to share?

 

Hello I new to the Jag service business - after many years with MG and Triumph finally moved up to a 2007 X-type - while I love the XF the AWD versions are just out of my price range. However I would appreciate any tips on who can repair this lovely vehicle at a reasonable cost.
Chris K (19009)

 

Cherry Hill Jag aka Classic Cars of Cherry Hill parts department is excellent and extremely helpful.

BUT in October 2014 their service department tried to sell me THOUSANDS of $$$ of service I did not need. Exercise extreme caution with them.

Here's the story if you're interested...
At about 95,000 miles, I took my '03 S-Type 3.0L to Cherry Hill Jaguar for them to diagnose/repair CEL & restricted performance issue, and nothing else. Ordinarily, my extremely competent indie performs all work on my cars, but in this case I felt it best to bite the bullet and have the Jag dealership handle this particular issue. What a mistake!!

I dropped off the car the night before its service date, a Tuesday, so they would have it after a cold soak. Inside the service envelope I included a list of all the work that has been done to this car. I thought it might be helpful for diagnostic purposes.

By late-afternoon on Tuesday I'd heard nothing from them, so I called and left multiple voice messages for the service writer, asking for a status update on my car; but I was getting no call back. On the 4th try I finally reached the desk of a secretarial employee.

Frustrated, I asked her to put the service writer on the phone. When I asked if my car would be done by the end of the day he literally laughed in my already frustrated ear! Chuckling at my naivety, he said, "Today? Nope." "Then sometime tomorrow?" I asked. "I need this car to get to work". He replies, "If you're lucky, it'll be done by Thursday. But most likely, it'll be Friday before we get to it. We've got a lot of cars ahead of yours." So I asked if he had an estimate of the cost of the diagnosis/repair, to which he said he'd have to call me back as they've not even looked at my car yet.

Ten minutes later he called me back. Imagine my surprise when the service writer arrogantly insisted that my well maintained car needed so much work that the repair estimate exceeded the book value of the car!

He proceeded to list a litany of items, many of which I knew my indie had replaced only 4,000 miles earlier: plugs, coils, manifold gaskets, fuel filter, oil & filter, air filter, cabin filter, fuel injector service, etc. I asked him if he bothered to read the list of repairs included in the service envelope, as many of the items he insisted the car needed had been serviced only a couple of months earlier. His response was to accuse my indie of being incompetent as the manifold & valve cover gaskets were leaking.

But the list went on to include minor things like seat belt sensor and even 1 fog lamp replacement. And funny thing - nowhere in the estimate was included the cost to actually diagnose and repair the CEL & restricted performance issues for which I originally brought my car in!

As you can imagine, I was REALLY pissed and I told him to stop all work on my car. Ultimately I had a face-to-face showdown between him, me and the service manager (Dan DellaMarine) who, to Dan's credit, challenged the service writer to prove to Dan's satisfaction that my car needed the $7K+ worth of work he claimed it did. When that inspection was completed under Dan's watchful eye, Dan called me and apologized profusely, stating he agreed that the service writer had lied in an effort to sell me thousands of $$ of service I did not need.

The final bill for services I had done amounted to a few hundred dollars after a leaking PCV hose was replaced. Also, they provided me with a loaner car (F-Type) from Enterprise Rental Car at their expense for 3 days, but I don't know if this is standard practice or it was only to placate this angry customer.

BOTTOM LINE: Be very very careful with their service department as they have no problem spending your money. Ask for the service manager if you suspect you're being sold service you don't need. Be prepared to be without your car for several days. And ask if they'll provide you with a loaner at their expense.

 

Wow is that a horror story! Thanks for the warning. Is that service writer still there?

 

Depends on where in the Philly area you are...for my non-warrantee, general work, I use Jaguar Specialists in Fallsington. Shop's not much to look at..but Ross, the owner, is both an owner and a good wrench. 215-295-3222.

Not an in-and-out place (plan on leaving it a day or two), but his work is done once, done right.

No financial interest, etc. Just satisfied.

 

I have no idea. Have not been back there since.

 

Seems logical to me! Guess I'll go to Catena.

 

I had my wife bring in my Jag (2002 XKR) to ReidmanToll and with the intent of having them do a multipoint inspection. She called me from the dealership to report that the Jag repair shop was closed and that they had directed her to the Chevy repair facility. The service tech called me to inform me the Jag my car required $1,600.00 of repairs. They confirmed they no longer had Jag repair techs. Smelling a rat I asked them to send me the quotation and to change the oil and filter only. When I arrived at the repair facility the following day I was told that all repairs had been completed. They showed me where the service rep had initialed that I had authorized (which I had expressly not.) When I spoke to the service manager he became extremely rude and belligerent and threatened me that he would take the car and remove all the parts and I could then pick it up. Guess what-Reidman is not BBB accredited for failure to respond to consumer complaints. I will never use Reidman Toll again and strongly advise everyone to stay away.