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My local dealer is that dumb?

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Old 08-25-2014, 07:30 AM
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Default My local dealer is that dumb?

I emailed my local Jag dealer parts depart last fri in the early am, even sent them a pic diagram of the windshield seal for the conv top cars. The damn seal that goes across the windshield header and down the A pillars. His first reply last week was "You mean the chrome..... Chrome, WTF???? I sent him another email, with pic and item number in it This is his reply..

GOOD MORNING , I HAVE A CALL INTO MY TECH LINE AND AM WAITING ON A CALL BACK . I WILL LET YOU KNOW THIS AFTERNOON RIGHT WHEN THEY CALL ME BACK..

I find that pathetic they do not know what I am talking about.
 
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Old 08-25-2014, 07:45 AM
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you are better off getting the SNG Barratt parts catalog, then doing a web search for the part. as a forum sponsor, SNG does offer a discount for forum members, but I have found some items priced less doing a search.
 
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Old 08-25-2014, 08:15 AM
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Dealer figured it out, 535 for the part. Yea I think I need to look elsewhere.
 
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Old 08-25-2014, 08:28 AM
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I know that seal is not cheap & also a pain to replace. I went thru hell fixing a water leak at the l/s top corner.
 
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Old 08-25-2014, 08:39 AM
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SNG is 30 bucks cheaper.
 
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Old 08-25-2014, 08:40 AM
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Originally Posted by JgaXkr
I know that seal is not cheap & also a pain to replace. I went thru hell fixing a water leak at the l/s top corner.


How hard is hard.
 
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Old 08-25-2014, 09:18 AM
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take it to the dealer and let them do the repair. And if there becomes an issue you have them to fall back on.
 
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Old 08-25-2014, 09:30 AM
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good lord between cost and labor it will be 900 bucks prob. ha ha ha.
 
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Old 08-25-2014, 09:50 AM
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brgjag - are you looking for the Header Seal - HJC7715AD? If so, on line search found as low as $385; Terry's had for $451. If you are comfortable taking a used one - 707autoparts.com may have one
 
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Old 08-25-2014, 10:20 AM
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used scares me, who is to say it is not crap like mine.
 
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Old 08-25-2014, 10:22 AM
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Originally Posted by sklimii
brgjag - are you looking for the Header Seal - HJC7715AD? If so, on line search found as low as $385; Terry's had for $451. If you are comfortable taking a used one - 707autoparts.com may have one

Dealer part is 02HJC7715AA so I assume they are the same. What is the link to the 385 buck one?
 
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Old 08-25-2014, 10:59 AM
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the AA was superseded according to SNG Barratt's web site

HJC7715AD Jaguar SEAL-HEADER
 
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Old 08-25-2014, 11:18 AM
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here is another showing an on-line price of $385

http://www.jaguarmerriamparts.com/pa...&siteid=215718
 

Last edited by sklimii; 08-25-2014 at 11:21 AM.
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Old 08-25-2014, 11:22 AM
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Originally Posted by brgjag
used scares me, who is to say it is not crap like mine.
Understand the concerns with used - I am the same way but I know others have gone this route with success - all a matter of preference.
 
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Old 08-25-2014, 01:22 PM
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Well for now I will do the towel gig. Mine leak at the area of the side windows and top of windshield and drip right in front of the seats next to the rockers. So far we don't drive it if it is to rain but we can't outrun the rain every time it rains.
 
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Old 08-25-2014, 01:22 PM
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well when I get it I am going to try to do it myself. From what I have seen here it is not all that hard. Pull the header cover off and pull out the old and tuck in the new!?!?! ha ha
 
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Old 08-25-2014, 05:59 PM
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You asked about this in June didn't you? Is it the same item being discussed? I explained then, in that thread https://www.jaguarforums.com/forum/x...-seals-120703/ the removal and installation process and the cost for the part from Gaudin.

It is best to not create entirely new threads for the same issues, it makes it much harder to search and to track progress etc.
 
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Old 08-27-2014, 05:37 PM
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Parts guys dont know these cars as well as you might think. I've had many wrong parts ordered and returned. My dealer also wanted $97.50 for my fuel filter. I stopped in a week later to pick up a part, and informed him that I got it for $8.99 at Advance auto, using a Purolator filter that I crossed referenced.
 

Last edited by Sqeeter91; 08-27-2014 at 05:38 PM. Reason: missing words
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Old 08-27-2014, 06:09 PM
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I'm not so quick to rag on the parts guys, put yourself in their shoes for a minute.

You might know your own car inside out, because that's your car. The parts guy is expected to know every single model ever made, in every little detail? Maybe even multiple brands depending on the dealership? Come on... The local dealer here has Jag, Land Rover, Aston Martin, Volvo, Bentley and Rolls Royce under the one roof, I can't expect them to know every single nut & bolt on my 10 year old car....

The best thing you can do, is get your hands on a parts catalogue, from SNG Barratt, or download the JEPC which is available here on the forum, or find the PDF's of the old catalogues (also available in our download center). Find the part you are talking about, then go to the parts guy & say; "i need an XYZ for my '99 X-whatever, I think this is the part number, can you double-check for me?" and at least you are saving the guy some time, while pointing him in the right direction.

The pricing is a whole other issue, don't get me started. But the main gripe in the OP was to identify the part itself...which you can actually do yourself with the tools available.
 
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  #20  
Old 08-28-2014, 11:02 AM
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I sent him a DIAGRAM of the components for the top, seals and all, he still missed it at first.
I told him is was a rubber/foam seal and he comes back with CHROME METAL parts. Come on, sounds like they have a 21 year old running the parts dept.

Originally Posted by Cambo351
I'm not so quick to rag on the parts guys, put yourself in their shoes for a minute.

You might know your own car inside out, because that's your car. The parts guy is expected to know every single model ever made, in every little detail? Maybe even multiple brands depending on the dealership? Come on... The local dealer here has Jag, Land Rover, Aston Martin, Volvo, Bentley and Rolls Royce under the one roof, I can't expect them to know every single nut & bolt on my 10 year old car....

The best thing you can do, is get your hands on a parts catalogue, from SNG Barratt, or download the JEPC which is available here on the forum, or find the PDF's of the old catalogues (also available in our download center). Find the part you are talking about, then go to the parts guy & say; "i need an XYZ for my '99 X-whatever, I think this is the part number, can you double-check for me?" and at least you are saving the guy some time, while pointing him in the right direction.

The pricing is a whole other issue, don't get me started. But the main gripe in the OP was to identify the part itself...which you can actually do yourself with the tools available.
 


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